Customer Service and Collections Representative
Wellstar Health System
Inbound Customer Service Representative
Inizio Engage
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
- Accurately collect information required by individual programs and correctly capture in specific program databases.
- Exhibit effective communication and tele-management skills.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Possess effective organizational skills, including working with multiple projects simultaneously.
- Adhere to all company policies and Standard Operating Procedures.
- Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Requirements
- Associates Degree or equivalent work-related experience
- Bachelor’s degree preferred
- Minimum of 2 years work experience in a call center setting preferred
- Experience working remote preferred
- Excellent verbal, written and listening communication skills.
- Competency with a computer keyboard and mouse.
- Pleasant telephone manner.
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryinformation collectionmedical terminologytele-management
Soft skills
effective communicationempathyorganizational skillsflexibilitypleasant telephone manner
Certifications
Associates DegreeBachelor’s degreeHIPAA compliance
