Customer Experience Team Lead
jobs.com
Customer Support Agent II
Casebook PBC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $62,000 per year
Job Level
JuniorMid-Level
About the role
- Provide thoughtful, personalized communication to explain product functionality
- Resolve customer inquiries via chat, email, and virtual meetings
- Document customer issues for Product and Engineering teams
Requirements
- College degree or equivalent professional experience preferred
- 2+ years of experience in customer support
- Proficiency in ticketing systems (like Hubspot and Zendesk)
- Experience in live customer support by chat
Benefits
- Health insurance
- Equity
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportticketing systemslive customer support
Soft skills
communicationproblem-solving
Certifications
college degree
