Customer Support Agent II
Casebook PBC
Customer Experience Team Lead
jobs.com
full-time
Posted on:
Location Type: Remote
Location: Remote • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Oversee a team of front-line call center agents
- Ensure high levels of customer service
- Maintain service quality and productivity
- Provide real-time assistance to agents
- Conduct regular one-on-ones and performance reviews
- Identify training needs and coordinate additional coaching
Requirements
- Associate’s degree or 3-5 years of experience dealing with high visibility customer issues required
- Exceptional conflict resolution skills
- Strong team collaboration
- Effective communication with all levels of leadership
- Advanced decision-making skills
- Proficient time management skills
Benefits
- Access healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness
- Hospital indemnity
- Pet insurance
- 401k retirement plan
- PTO
- Sick leave
- Healthy work-life balance
- Employee-only rental rates
- Family rental options
- Exclusive discounts for employees
- Cutting-edge office in Downtown Tulsa
- Free parking
- Ample opportunities for professional advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
conflict resolutionteam collaborationeffective communicationdecision-makingtime management
Certifications
Associate’s degree
