Customer Experience Team Lead
jobs.com
Customer Experience Manager
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the in-life customer experience for our Enjoy service
- Own the roadmap, backlog, and cross-functional delivery for key touchpoints including service performance, billing, payments, and plan changes
- Work across Network/Ops, Engineering, Billing, Digital, Care, and more to eliminate friction
- Deploy AI-powered solutions and measure impact
Requirements
- 6+ years in product, CX, or operations—telecom or in-life/billing experience preferred
- Strong fluency in analytics, billing/payment systems, and conversational/IVR tools
- Experience deploying AI/automation in production workflows
- Proven cross-functional leadership and crisp communication skills
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Paid time off
- Comprehensive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analyticsbilling systemspayment systemsAI deploymentautomationIVR toolscustomer experience managementproduct managementoperations management
Soft skills
cross-functional leadershipcommunication skills
