Infios

Financial Planning and Analysis

• Financial Planning & Forecasting lead monthly, quarterly, and annual planning cycles for Product Development and G&A functions
• Build and maintain financial models supporting headcount planning, operating expense forecasting, and long‑range financial plans
• Collaborate with functional leaders to understand spending trends, emerging risks, and efficiency opportunities
• Produce monthly and quarterly reporting packages, including variance analysis, KPI dashboards, and executive-ready summaries
• Conduct ad hoc financial analyses to evaluate investment decisions, operating performance, and cost optimization initiatives
• Serve as the primary financial advisor to Product Development and G&A department owners
• Drive improvements in forecasting accuracy, reporting automation, and financial workflows
• Manage, mentor, and develop two FP&A Analysts.

Senior FP&A Manager

Account Manager

• Account Management to drive upsell and expansion with existing Infios voice clients
• Drive Customer Satisfaction and Increased Revenue with existing clients
• Own the voice software and hardware pipeline and responsible for meeting or exceeding the quota requirements
• Serve as a trusted advisor by understanding prospect business priorities, technology environments, and key stakeholders
• Collaborate with Voice software and hardware partners and internal teams to ensure effective solution design and fit
• Support sales processes by completing RFPs, building service estimates, and facilitating smooth transitions to implementation

Junior Account Manager – Voice

Solutions Engineer

• Review sales opportunities and gather customer requirements to define solution scope and service needs.
• Partner with Client Partners and Inside Sales to validate assumptions and align on solution vision.
• Develop accurate service estimates covering effort, timelines, resources, risks, and dependencies.
• Create and refine Statements of Work (SOWs) aligned with Warehouse Management Edge implementation best practices.
• Identify and document risks, gaps, and out-of-scope items early in proposals and SOWs.
• Participate in customer discussions to explain service scope and align expectations with delivery capabilities.
• Collaborate with Professional Services Delivery to validate feasibility and delivery alignment.
• Support change order scoping and re-estimation as requirements evolve through the sales cycle.
• Manage multiple estimates concurrently, prioritizing based on sales timelines and business needs.
• Maintain estimation documentation, templates, and processes while staying current on product updates and implementation patterns.

Services Sales Solution Architect

Database Administrator

• Responsibility for planning, operating and further developing our database landscape with a focus on PostgreSQL and Oracle.
• Ensuring high performance, availability and security as well as extensive automation.
• Administration, configuration and upgrades of PostgreSQL and Oracle databases, including backup & recovery.
• Performance analysis and optimization (e.g., execution plans, indexing, bloat & lock management, wait events).
• Design and operation of high-availability and replication solutions (PostgreSQL: Streaming Replication/Patroni; Oracle: Data Guard/HAS).
• Patching, security measures (e.g., TDE, hardening, auditing) and conducting recovery tests.
• Monitoring, capacity and storage management, as well as SLA and health reporting.
• Automation using Shell/Python/Ansible and creation of reliable documentation (runbooks, playbooks, post-mortems).

Senior Database Administrator – PostgreSQL, Oracle

Sales

• Partner with customers early in the engagement cycle to understand operational challenges, business goals, and improvement opportunities across warehouse and distribution environments.
• Conduct operational assessments to identify inefficiencies, risks, and optimization opportunities, translating findings into clear, actionable service recommendations.
• Collaborate closely with Sales, Pre-Sales, and Professional Services teams to align customer needs with service offerings and implementation approaches.
• Develop service proposals, quotes, and Statements of Work (SOWs), coordinating internal reviews, approvals, and handoffs to delivery teams.
• Support sales cycles by participating in discovery sessions, solution alignment discussions, demo preparation, and customer presentations.
• Deliver services-focused presentations and proposals that clearly articulate value, outcomes, and ROI to customer stakeholders.
• Act as a trusted advisor throughout the pre-sales and early delivery phases, ensuring alignment between customer expectations and service execution.
• Manage multiple opportunities simultaneously, maintaining strong follow-up, prioritization, and communication with both customers and internal teams.
• Travel as needed to support customer engagements, assessments, and key sales activities.

Senior Services Sales Advisor

• Own the revenue forecast process across all product lines and regions.
• Develop and maintain robust models for ARR, churn, upsell, and new bookings.
• Partner with Sales and Marketing teams to evaluate revenue drivers and optimise growth strategies.
• Deliver accurate and timely revenue reporting for executive leadership and board presentations.
• Monitor KPIs such as ARR, NRR, CAC, and LTV, and recommend improvements.
• Lead and develop a high-performing FP&A team across multiple regions.
• Ensure alignment of processes, tools, and reporting standards globally.
• Mentor team members and foster a culture of collaboration and continuous improvement.
• Act as a trusted advisor to the Chief Growth Officer and CFO, supporting strategic decisions with data-driven analysis.
• Collaborate with regional teams to ensure consistency in revenue recognition and forecasting.

Director FP&A – Growth

Senior Service Sales Advisor

Support Engineer

• Handle user requests via phone, email, or tickets submitted through the company's support tools
• Perform in-depth analysis of incidents/problems to identify root cause and implement permanent solutions
• Consult technical documentation and alternative information sources; reproduce and test issues in the environment
• Prepare course content and training materials and share knowledge with other team members
• Be responsible for, or assist with, managing service levels agreed upon with clients

Support Analyst, Level 2

• Own the architecture, strategy, and long-term roadmap for SQL Server ecosystems (on-premises, multi-cloud).
• Design and implement high-availability and disaster recovery solutions using Always On Availability Groups, Failover Clustering, and native HA/DR features.
• Lead performance tuning at scale: query optimization, indexing strategies, statistics management, wait stats analysis, memory/CPU/I/O pressure resolution, and use of tools like Query Store, Extended Events, and DMVs.
• Architect and automate backup/recovery strategies (full, differential, transaction log, point-in-time recovery, long-term retention) with encryption, compression, and validation testing.
• Drive large-scale migrations, upgrades (e.g., SQL 2016/2019 → 2022/2025), consolidation projects, and cloud transitions while minimizing downtime.
• Establish and enforce database security best practices: least-privilege access, auditing. (GDPR, HIPAA, SOC 2, etc.).
• Proactively monitor and maintain hundreds of SQL Server instances using tools such as SQL Server Management Studio (SSMS), PowerShell, dbatools, and custom monitoring frameworks.
• Automate repetitive DBA tasks via PowerShell, T-SQL, dbatools.
• Serve as escalation point for critical production incidents; perform root-cause analysis and implement preventive measures.
• Provide technical leadership: mentor senior and mid-level DBAs, conduct design reviews, author standards/guidelines, and present to executive stakeholders.
• Evaluate emerging SQL Server features and third-party tools; recommend adoption strategies.
• Collaborate on capacity planning, cost optimization, and disaster recovery drills.

Principal Database Administrator – Microsoft SQL Server

Vice President

• Shape and execute the North America professional services strategy in alignment with Infios’ SaaS business goals
• Ensure consistent, high-quality delivery of SaaS implementation, consulting, and optimization across North America
• Cultivate strong relationships with key clients
• Partner closely with Sales, Product, Support, and Customer Success to ensure seamless pre-sales support, delivery execution, and post-implementation outcomes
• Lead, mentor, and grow a diverse team of service professionals
• Oversee North American resource planning, delivery operations, and financial performance, including utilization, margin, and forecast accuracy

SVP Professional Services

• Working with our Sales team to identify and develop opportunities for Robotics Solutions
• Understand customer operations and requirements through remote and on-site discovery sessions
• Conduct data analysis, assess potential AMR solutions and propose designs based on the best fit per customer operations
• Translate customer requirements into deliverable solutions
• Collaborate with customers and our AMR vendor partners to develop & design suitable solutions
• Identify and Assess Risks and Risk Mitigations for solutions offered
• Act as a trusted advisor to customers, prospects and internal resources
• Understand prospect’s business priorities, current and future warehouse operations, technology landscape, and key stakeholders
• Demonstrate solution functionality and capability
• Assess Return on Investment (ROI) for different solutions
• Address operational, technical and functional questions from prospects and sales team specific to AMR
• Explain Infios’ implementation methodologies, typical project life cycles and key project milestones
• Support RFP responses for robotics solutions
• Work with Sales and Services team to create and build Professional Services Estimate
• Facilitate project transitions to ensure successful knowledge and relationship transfer to the implementation teams

Solution Engineer – Robotics

Client Partner

• Own and achieve annual professional services bookings quota, including standalone services engagements and integrated software-plus services deals
• Originate, pursue, and close professional services opportunities across assigned accounts and territories
• Sell implementation, upgrade, and post-go-live enhancement services for Infios solutions, including large, complex, multi-million-euro engagements
• Operate as a field-based seller, engaging directly with client executives and C-suite leaders through face-to-face meetings and on-site engagements
• Develop and manage a services sales pipeline, including forecasting and deal progression
• Collaborate with Account Executives where services are sold alongside software, while retaining primary ownership of the services sales motion
• Partner with delivery leadership to ensure accurate scoping, pricing, risk alignment, and commercial viability of services engagements
• Lead development and negotiation of proposals and Statements of Work (SOWs), including pricing and contractual terms
• Serve as a trusted advisor to client executives, supply-chain leaders, and IT stakeholders throughout the services sales cycle
• Support smooth handoffs to delivery teams following deal close to enable successful client outcomes

Customer Success Manager

• Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal.
• Conduct regular business reviews and provide actionable insights to improve ROI.
• Monitor product usage and proactively address adoption challenges.
• Collaborate with Support and Product teams to resolve issues and escalate feedback.
• Identify upsell opportunities and partner with Sales for expansion.
• Responsible for renewals of agreements within assigned client base.
• Develop and execute on a joint success plans with Sales aligned with customer business objectives.
• Conduct executive-level business reviews and strategic conversations.
• Set example for excellence for other CSMs and contribute to team best practices.
• Partner with Product and Engineering to influence roadmap based on customer needs

Senior Customer Success Manager

• Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions
• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software
• Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties
• Manage the WMS environments and migration of configurations between environments
• Support the operation and continuous improvement of the monitoring of cloud solutions
• SQL performance monitoring / index and query tuning
• Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution
• Maintain clear, concise communication with customers and internal teams
• Accurately document all relevant information in the ticketing system
• Collaborate seamlessly with internal teams, external partners, and vendors
• Proactively escalate tickets when necessary to ensure timely resolution

Technical Support, L1

Account Executive

• Develop strategic plans for customer engagement
• Present tailored value propositions to potential clients
• Collaborate closely with internal teams to ensure customer success