Mid-Level Support Analyst

Infios

. Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments .

Posted 5/24/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudLinuxOracleSQL

About the role

Key responsibilities & impact

Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments
Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures
Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic
Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed
Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation
Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues
Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations

Requirements

What you’ll need

Bachelor's degree in Computer Science, MIS, or equivalent hands-on experience
3+ years supporting enterprise software in production environments
Strong Microsoft SQL skills: query writing, data analysis, stored procedure review, performance tuning
Hands-on experience troubleshooting Microsoft Windows Server in production environments, including diagnosis and resolution issues
Working knowledge of application integrations: APIs, file transfers, and system workflows
Ability to troubleshoot across application, database, and infrastructure layers simultaneously
Advanced English communication skills — written and verbal — capable of explaining complex technical issues to both technical and non-technical audiences (TOEIC 800+ / IELTS C1 or equivalent)
Self-directed and able to manage workload independently.

Benefits

Comp & perks

Competitive compensation and benefits aligned to market benchmarks
Career progression from Tier 2 into other Tiers or technical and management roles within the organization.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata analysisperformance tuningtroubleshootingAPI integrationsfile transferssystem workflowsMicrosoft Windows Serverdiagnosisroot cause analysis

Soft Skills

customer communicationtimely updatesmentoringknowledge sharingself-directedworkload managementwritten communicationverbal communicationcollaborationproblem-solving

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in MISTOEIC 800+IELTS C1