Customer Success Manager

Infios

. Engage directly with your assigned supply chain, warehouse, or transportation customers to understand operational challenges and identify opportunities to improve efficiency .

Posted 5/16/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 per yearWebsite

About the role

Key responsibilities & impact

Engage directly with your assigned supply chain, warehouse, or transportation customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Work across the Infios organization to understand who to involve for specific customer needs, including Product, Engineering, Support, Operations, and Sales
Track and review customer KPIs so you can adapt strategies that support customer satisfaction and prevent escalations
Serve as the primary point of contact for customer leadership during normal operations and escalation situations to ensure quick and accurate resolution
Support Infios Executives in both internal and customer engagements, including product reviews and strategic discussions
Understand the role of partners, integrators, and third-party systems involved in delivering Infios solutions
Deliver remote and on-site presentations, product walkthroughs, and operational reviews for users, managers, and executives
Proactively identify risks in customer environments and implement scalable approaches to prevent issues that could impact operations
Collaborate with Product Development, Engineering, Operations, Sales, Customer Support, and Product Management to identify and resolve production risks
Build and maintain formal Success Plans for each key customer, outlining goals, milestones, and expected outcomes
Ensure that key points and messages delivered to customers are consistent across the Infios team and aligned with organizational requirements

Requirements

What you’ll need

BS or BA in a technical, business, supply chain, or logistics-related field
At least 4 years in a customer-facing role such as Customer Success, Support, Implementation, Consulting, or Account Management
Experience working with enterprise SaaS solutions in supply chain, logistics, WMS, TMS, or a related space
Strong skills in risk identification, issue resolution, and customer relationship management
Excellent communication, analytical, and problem-solving skills
Ability to handle ambiguous situations while maintaining a high level of customer satisfaction
Ability to work effectively with internal and external stakeholders
Experience collaborating with cross-functional teams to resolve complex issues under time pressure
Ability to work independently while also functioning as a collaborative member of the Infios organization
Demonstrated leadership abilities and confidence engaging with customer executives
Fluency in English
Ability to travel up to 40 percent

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise SaaS solutionssupply chainlogisticsWMSTMSrisk identificationissue resolutioncustomer relationship managementanalytical skillsproblem-solving skills

Soft Skills

communicationcollaborationleadershipcustomer satisfactionadaptabilitystakeholder engagementindependencetrust buildingpresentation skillsstrategic thinking

Certifications

BS in technical fieldBA in business fieldBA in supply chain fieldBA in logistics-related field