Operador de Suporte Técnico – Afirmativa PCD
Alloha Fibra
Support Analyst, L2
Infios
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudERPLinuxOracleSQL
About the role
- Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software
- Quantify issues and provide supporting data if issues are escalated to the ERP Vendor
- Manage the WMS environments and migration of configurations between environments
- Support the operation and continuous improvement of the monitoring of our cloud solutions
- SQL performance monitoring, index, and query tuning
- Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles
Requirements
- BS/BA in Computer Science, MIS, or equivalent
- 5+ years of technical customer support experience
- 3+ years of experience with SQL/Oracle
- Hands-on experience with Linux systems
- Advantage: Experience in software development
- Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud)
- Advantage: Experience with supply chain, distribution, and interface technologies
- Strong English speaking and writing communication skills are required
Benefits
- Equal-opportunity employer
- Inclusion in the workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLOracleLinuxWMScloud infrastructureAWSAzureOCIGoogle Cloudsoftware development
Soft skills
communication
Certifications
BS in Computer ScienceBA in Computer ScienceBS in MISBA in MIS
