Senior Support Analyst
EVT
Mid-Level Support Analyst – LATAM, Portuguese, Spanish
ImpulseUP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Resolve customer questions and issues promptly
- Ensure customer and lead satisfaction in interactions
- Report trends and patterns in issues and bugs, suggesting improvements or updates to the application
- Perform system testing
- Stay up to date on the product
- Create tutorials for our Help Center
- Support LATAM and strategic accounts
Requirements
- Education: Degree in technology, business administration, statistics, or a related field
- Experience with SaaS and B2B customer support
- Excellent verbal and written communication
- Proactive learning mindset
- Organized in handling processes and support cases
- Comfortable with technology
- Team player
- Empathy and emotional intelligence
- Ability to perform system tests accurately
- Intermediate to advanced Excel skills for analysis and validations
- Intermediate to advanced Spanish
- Enjoy a dynamic day-to-day work environment
Benefits
- 📚 Development support: 2 hours per week during business hours for study, reimbursement for PDI (Individual Development Plan), regular feedback and quarterly performance reviews
- 📚 PDI allowance
- 🥗 Meal and food benefit (Caju): R$43.00 per working day
- 💻 Home office allowance (Caju card)
- 💊 Health plan (Unimed) and dental plan (Uniodonto): up to 60% coverage
- ⏰ Flexible hours
- 💻 Remote work
- 🍃 Birthday day off
- ⏳ Tenure-based day off
- 🤱 Maternity, paternity, bereavement, and marriage leave
- 👶 Childcare allowance
- 🏋️ Wellhub (wellness program)
- 🩺 Conexa Saúde (telemedicine service)
- 💊 Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system testingExceldata analysisbug reporting
Soft skills
communicationproactive learningorganizational skillsteam playerempathyemotional intelligence
