Junior Support and Data Analyst
Insight Value
SQL
Support Engineer, Oracle Agile PLM
Rimini Street
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
OracleServiceNow
About the role
- Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle functionality
- Provide hands-on assistance to end users via remote client connectivity or collaborative web meetings
- Work closely with end users to understand their needs and support business change
- Provide new or modified application configurations to resolve incidents
- Collaborate with team members in a virtual team environment
Requirements
- 5+ years of Oracle Agile PLM experience
- 3+ years direct support of application end-users in a corporate environment
- Functional expertise in Oracle Agile PLM modules (PC, PCM, Autovue etc.)
- Expertise in Agile PLM Tools, BI, Data Mart
- Knowledge of Oracle maintenance/patching mechanics and architecture
- Strong English communication skills (verbal & written)
- Experience with helpdesk tools like ServiceNow / Jira / Salesforce
Benefits
- Exceptional remote-based support for mission-critical Oracle Agile PLM modules
- 24x7x365 support organization
- Participation in a 24x7x365 On Call rotation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracle Agile PLMAgile PLM modulesPCPCMAutovueAgile PLM ToolsBIData MartOracle maintenanceOracle architecture
Soft skills
troubleshootingcommunicationcollaborationcustomer supportproblem-solving
