Database Support Engineer
TigerData (creators of TimescaleDB)
Postgres
Support Analyst, Junior
CODERS
contract
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Customer support: act as the first point of contact via email and WhatsApp (OctaDesk platform), providing prompt, empathetic, and efficient assistance.
- Logging and organization: record all interactions in the CRM, ensuring a clear and up-to-date history.
- Collaboration with the CS (Customer Success) team: route inquiries related to the customer journey, helping to deliver a smooth and well-structured experience.
- Content creation: produce and maintain articles, FAQs, and tutorials that reduce ticket volume and increase customer self-sufficiency.
- Ticket and SLA management: correctly categorize tickets and adhere to established deadlines, keeping CSAT consistently high!
Requirements
- Customer Service Certification (e.g., Sebrae or other platforms)
- Previous experience in customer support
- Intermediate English
Benefits
- Caju Card (meal and flexible benefits)
- Semiannual bonus based on goal attainment
- In-company English classes (3x per week)
- Gympass
- Caju Well-being (free medical and psychological consultations + discounts on tests and medications)
- Birthday day off
- Additional Caju balance during your birthday month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic assistanceefficient assistancecollaborationorganizationcontent creationticket managementSLA management
Certifications
Customer Service Certification
