Support Analyst, Junior
CODERS
Database Support Engineer
TigerData (creators of TimescaleDB)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Postgres
About the role
- Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.
Requirements
- Bachelor’s degree in computer science, information systems, or equivalent experience.
- Relational DB experience at scale: administration, data modeling, query optimization
- Experience with relational databases (PostgreSQL a strong plus!)
- Experience as a technical support professional with external customers.
- Strong aptitude to understand and learn new software products.
- Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.
Benefits
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
TimescaleDBrelational databasesPostgreSQLdata modelingquery optimizationtechnical support
Soft skills
communication skillspatienceempathycuriositywillingness to learn
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in information systems
