• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
• Manage support cases from beginning to end.
• Develop and maintain close relationships with our customers to help them be successful.
• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.

Requirements

Bachelor’s degree in computer science, information systems, or equivalent experience.
Relational DB experience at scale: administration, data modeling, query optimization
Experience with relational databases (PostgreSQL a strong plus!)
Experience as a technical support professional with external customers.
Strong aptitude to understand and learn new software products.
Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

TimescaleDB
relational databases
PostgreSQL
data modeling
query optimization
technical support

Soft Skills

communication skills
patience
empathy
curiosity
willingness to learn

Certifications & Qualifications

Bachelor’s degree in computer science
Bachelor’s degree in information systems

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