CODERS

Business Operations

• Build, monitor and evolve BI dashboards and reports, translating data into actionable insights;
• Identify bottlenecks and optimize end-to-end internal processes;
• Implement automations, especially in n8n, ensuring greater efficiency and scalability;
• Support leadership in OKRs, goals and KPIs, ensuring rhythm and alignment;
• Coordinate strategic and operational projects (planning, timelines, deliveries and resources);
• Integrate with multiple teams (Tech, Product, Sales, Marketing and People), ensuring operational flow;
• Present results and analyses clearly and visually to decision-makers;
• Support initiatives for expansion, scalability and continuous improvement.

Business Ops Specialist

Sales Development Rep

• Make the first contact with inbound leads, identifying pain points and business opportunities;
• Qualify and nurture leads according to commercial criteria, ensuring the quality of the pipeline;
• Conduct strategic follow-ups to re-engage unconverted opportunities;
• Organize and balance closers' schedules, ensuring lead attendance;
• Monitor conversion metrics and suggest improvements to the pre-sales process;
• Keep RD Station updated and participate in alignment and performance meetings.

Senior SDR

Support Engineer

• Customer support: act as the first point of contact via email and WhatsApp (OctaDesk platform), providing prompt, empathetic, and efficient assistance.
• Logging and organization: record all interactions in the CRM, ensuring a clear and up-to-date history.
• Collaboration with the CS (Customer Success) team: route inquiries related to the customer journey, helping to deliver a smooth and well-structured experience.
• Content creation: produce and maintain articles, FAQs, and tutorials that reduce ticket volume and increase customer self-sufficiency.
• Ticket and SLA management: correctly categorize tickets and adhere to established deadlines, keeping CSAT consistently high!

Business Ops Specialist

Senior SDR

Support Analyst, Junior