Technical Support Engineer
Laravel
AWSCloudDNSLaravelMySQLNGINXPHPRedis
Mid-level Support Analyst N2/N3 – PL/SQL & APEX Support
CI&T
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AngularAzureCloudJavaJavaScriptJUnitMavenMockitoOracleServiceNowSpringSpring BootSpringBootSQL
About the role
- Interact with internal teams to investigate and resolve issues and with application users to understand requests;
- Provide short-term (workaround) fixes for issues in production environments, restoring operations with the urgency required by the business;
- Identify and resolve root causes to prevent recurrence of known issues, thereby ensuring continuous operational improvement;
- Seek opportunities for day-to-day improvements, both small and large, ensuring the support team's time is spent on value-added activities rather than repetitive tasks;
- Provide N3 (Level 3) support.
Requirements
- Development experience with Oracle (PL/SQL)
- Knowledge of Oracle APEX
- Experience supporting complex technical solutions composed of multiple components, involving different teams and communicating via various integration types (services, queues, files)
- Experience with Azure DevOps
- Backend: Java 11 – Spring Boot / Spring Cloud, Maven, JPA, JUnit and Mockito
- Frontend: Angular 8 or higher, JavaScript, HTML5, CSS3, JSON
- ServiceNow
- Unit testing frameworks (Jasmine/Karma)
Benefits
- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended parental leave
- Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) and TotalPass
- Profit Sharing (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Employee discount club
- Free online platform dedicated to physical and mental health and wellbeing
- Prenatal and responsible parenthood course
- Partnerships with online course platforms
- Language learning platform
- And many others
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PL/SQLOracle APEXJava 11Spring BootSpring CloudMavenJPAJUnitMockitoAngular 8
Soft skills
problem-solvingcommunicationcollaborationoperational improvementurgencyinvestigationroot cause analysissupportvalue-added activitiescontinuous improvement
