ImpulseUP

Customer Success Manager

• Manage national and LATAM accounts, driving strategic renewals and identifying upsell and cross-sell opportunities to expand revenue.
• Apply negotiation techniques and engagement triggers to ensure retention and mitigate churn, diagnosing root causes to propose process improvements.
• Act as a strategic partner, conducting diagnostics and proposing solutions that add value, address pain points, and drive customer growth.
• Plan project cycles based on real feedback, reporting impacts and results that inform product development and new sales.
• Anticipate relationship or product issues, proposing changes that ensure project health and continuity.
• Understand drivers of churn and cancellations to propose process improvements and resolve bottlenecks;
• Perform diagnostics and propose solutions that help the client grow;
• Monitor outcomes related to system implementation and provide support focused on customer success;
• Share project impacts and results with the company to be used as input for content, materials, and new sales;

Customer Success Manager, Mid-level, LATAM, Portuguese, Spanish