Infinitus Systems, Inc.

Human Resources

• Build trusted relationships with teams, leaders, and managers and translate business needs into practical people strategies
• Coach managers on performance, development, team effectiveness, organizational changes, difficult conversations, and employee relations
• Own and evolve company-wide performance management, including goal setting, review cycles, calibration, manager enablement, and ongoing practices
• Partner on compensation strategy and own benchmarking, analysis, manager guidance, and compensation review cycles
• Advise on organizational design, talent planning, employee development, retention, engagement, and workforce needs
• Navigate complex employee relations and compliance matters with People leadership and legal counsel
• Build and improve People programs, processes, systems, and tools
• Use employee data, feedback, and business context to identify trends, risks, and opportunities
• Oversee employee immigration matters, cases, and timelines with employees, managers, and external counsel
• Serve as deputy and thought partner to the People Lead
• Advise senior leaders and managers on people and organizational decisions
• Strengthen manager effectiveness through coaching, tools, and guidance
• Help build a high-performance, high-trust culture

HR Business Leader

Product Manager

• Own the vision, strategy, and roadmap for the AI Hub
• Define how the platform evolves across every stage of the patient journey
• Balance AI capabilities with operational excellence, safety, and human expertise in healthcare
• Define the AI-and-human operating model, including autonomous agent handling, human-expert routing, and context-preserving handoffs
• Continuously expand safe AI automation while instrumenting the system to identify where and why humans are needed
• Partner with sales, customers, and leadership to translate pharma manufacturer and specialty pharmacy needs into a scalable product
• Lead cross-functional work across engineering, AI/ML, operations, implementation, clinical, and compliance
• Mentor other product managers

Lead Product Manager, AI Hub

Customer Success Manager

• Own enterprise accounts end-to-end from onboarding through renewal and expansion
• Serve as the primary strategic contact across the full customer lifecycle
• Conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews, and proactive outreach
• Ensure customer value realization and early issue detection
• Map customer needs, identify new or expansion use cases, and partner with Sales to grow adoption
• Support integrations, workflow design, technical launches, and user training with the Enablement team
• Collaborate with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks
• Support billing and invoicing accuracy and coordinate expansions or pilots for existing accounts
• Maintain CRM/CS tool records, communications, issue resolution, renewal tracking, and billing/invoice checks
• Collect customer feedback, surface product or workflow enhancement ideas, and inform product roadmaps
• Build relationships with end-users and senior executives to influence adoption and drive enterprise engagement

Manager

• Sourcing & Selection: Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards.
• Contract Negotiation: Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk.
• Performance Monitoring: Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs.
• Relationship Management: Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues.
• Risk & Compliance: Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations.
• Customer Launch Support: Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases.
• Capacity Planning: Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals.
• Allocation & Scheduling: Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
• Utilization Tracking: Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments.
• Workforce Strategy: Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.

HR Business Leader

Lead Product Manager, AI Hub

Customer Success Manager

Vendor & Resource Manager