Customer Success Manager

Infinitus Systems, Inc.

Customer Success Manager guiding enterprise healthcare AI customers through onboarding, adoption, renewals, and expansion. Partnering cross-functionally to improve healthcare access, adherence, and affordability through AI communications.

Posted 9/2/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts within Health Tech, focusing on customer success, technical account management, and driving adoption and expansion. Proficient in cross-functional collaboration, technical fluency, and effective communication to translate complex technical concepts into business value.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementCross-Functional CollaborationCRM/CS Tools ExperiencePharmaceutical Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData TrackingBilling AccuracyUsage MetricsWorkflow DesignIntegration SupportAPI UnderstandingRenewal ManagementCustomer Feedback CollectionQuarterly Business Reviews

Soft Skills

Strong CommunicationEmpathyProblem-SolvingProactive MindsetDetail-Oriented

Industry Keywords

Health TechPharmaceutical ManufacturersEnterprise AccountsCustomer LifecycleStakeholder Management

About the role

Key responsibilities & impact

Own enterprise accounts end-to-end from onboarding through renewal and expansion
Serve as the primary strategic contact across the full customer lifecycle
Conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews, and proactive outreach
Ensure customer value realization and early issue detection
Map customer needs, identify new or expansion use cases, and partner with Sales to grow adoption
Support integrations, workflow design, technical launches, and user training with the Enablement team
Collaborate with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks
Support billing and invoicing accuracy and coordinate expansions or pilots for existing accounts
Maintain CRM/CS tool records, communications, issue resolution, renewal tracking, and billing/invoice checks
Collect customer feedback, surface product or workflow enhancement ideas, and inform product roadmaps
Build relationships with end-users and senior executives to influence adoption and drive enterprise engagement

Requirements

What you’ll need

5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields
Added plus is someone who has worked with Pharmaceutical Manufacturers
Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion
Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders
Track record of driving expansion, renewals, and increased utilization
Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams
Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value
Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities
Experience with CRM/CS tools and account hygiene, including data tracking, billing/invoice accuracy, renewal management, and usage metrics
Ability to manage multiple accounts concurrently and prioritize across tasks while remaining detail-oriented
This role is open to remote locations outside of SFC
Required experience working with Pharmaceutical Manufacturers as clients or book of business

Benefits

Comp & perks

Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)*
Competitive salary, equity, and 401(k)
Wellness stipend & great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites
Collaborative, mission-driven culture