Vendor & Resource Manager

Infinitus Systems, Inc.

Vendor and Resource Manager optimizing healthcare AI resources and vendor relationships. Overseeing vendor performance, contracts, and internal workforce planning for effective operations.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vendor management, contract negotiation, and performance monitoring, ensuring compliance with healthcare regulations and optimizing resource allocation. Strong ability to manage relationships with external partners and support operational readiness for customer launches.

Highest-signal resume keywords

Vendor ManagementContract NegotiationPerformance MonitoringRisk & ComplianceWorkforce Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor EvaluationContract ManagementKey Performance Indicators (KPIs)Service Level Agreements (SLAs)Resource AllocationData Security StandardsCapacity PlanningUtilization TrackingOperational ReadinessCompliance Management

Soft Skills

Relationship ManagementConflict ResolutionCommunicationCollaborationProblem Solving

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationBachelor’s Degree in Healthcare Management

Industry Keywords

Healthcare RegulationsPatient Access HubThird-Party VendorsOperational RiskQuality Standards

About the role

Key responsibilities & impact

Sourcing & Selection: Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards.
Contract Negotiation: Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk.
Performance Monitoring: Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs.
Relationship Management: Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues.
Risk & Compliance: Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations.
Customer Launch Support: Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases.
Capacity Planning: Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals.
Allocation & Scheduling: Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
Utilization Tracking: Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments.
Workforce Strategy: Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
5+ years of progressive experience in vendor management, resource management, workforce planning. Ideally in a Patient Access Hub or similar environment.
Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects.

Benefits

Comp & perks

Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)*
Competitive salary, equity, and 401(k)
Wellness stipend & great benefits (medical, dental, vision)
Generous PTO & parental leave
Bi-annual offsites & a collaborative, mission-driven culture