Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer’s expectation.
Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process, which includes all order management activities.
Coordinate with other internal departments and customers to achieve on-time shipment.
Review customer Purchase Order and resolves any commercial/technical issues.
Prepare order for entry along with managing all associated documents and correspondence.
Participate in engineering handoff meetings when applicable.
Work with engineering and customer through the submittal and release process.
Work with engineering, quotations, sales and customer to manage change orders.
Work with field service to schedule and resolve manufacturing deficiencies and site commissioning.
Work with client-specified integrator by communicating schedule and providing technical support services.
Prepare cost proposals and deliver to clients for customer-driven order revisions.
Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
Requirements
Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering required.
Minimum 2-4 years of experience in a Project Management or similar position.
Benefits
Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcost proposal preparationreport generationissue resolutionchange order managementengineering handoffshipment trackingdocument managementcustomer supporttechnical support
Soft skills
communicationcoordinationproblem-solvinginterpersonal skillsorganizational skillsproactive approachcollaborationcustomer serviceattention to detailtime management