Indigo Research

Sales Development Representative

Indigo Research

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Junior

About the role

  • Engage promptly and professionally with prospective families who inquire about Indigo programs, initiating conversations to uncover academic background, goals, and fit for research
  • Conduct structured screening calls assessing lead readiness, motivation, timeline, and potential barriers to enrollment
  • Apply a rigorous qualification framework to prioritize high-intent leads and ensure only well-qualified leads are passed to Academic advisors
  • Serve as the gatekeeper for the sales pipeline to improve close rates and customer experience
  • Maintain impeccable Salesforce hygiene with up-to-date notes, tags, stage status, and documented next steps
  • Proactively manage lead pool by following up with unresponsive prospects, re-engaging cold leads, and aligning outreach with marketing campaigns
  • Collaborate with sales leadership to identify funnel drop-off points and suggest process improvements
  • Partner with senior sales representatives to ensure seamless handoffs and continuity from first call to close
  • Capture customer insights from conversations and share trends with product, marketing, and sales leadership
  • Support follow-up from webinars, events, or marketing initiatives to contribute to multi-touch engagement strategies

Requirements

  • 1–3 years of experience in sales, admissions, or a customer-facing role
  • Strong communication skills—both verbal and written
  • Detail-oriented with a high bar for data hygiene
  • Familiarity with Salesforce or other CRMs is a plus
  • Passion for education and belief in Indigo’s mission to democratize access to research opportunities