Indigo Research

Sales Development Rep

• Engage promptly and professionally with prospective families who inquire about Indigo programs, initiating conversations to uncover academic background, goals, and fit for research
• Conduct structured screening calls assessing lead readiness, motivation, timeline, and potential barriers to enrollment
• Apply a rigorous qualification framework to prioritize high-intent leads and ensure only well-qualified leads are passed to Academic advisors
• Serve as the gatekeeper for the sales pipeline to improve close rates and customer experience
• Maintain impeccable Salesforce hygiene with up-to-date notes, tags, stage status, and documented next steps
• Proactively manage lead pool by following up with unresponsive prospects, re-engaging cold leads, and aligning outreach with marketing campaigns
• Collaborate with sales leadership to identify funnel drop-off points and suggest process improvements
• Partner with senior sales representatives to ensure seamless handoffs and continuity from first call to close
• Capture customer insights from conversations and share trends with product, marketing, and sales leadership
• Support follow-up from webinars, events, or marketing initiatives to contribute to multi-touch engagement strategies

Sales Development Representative