Independence Pet Group

Graphics Designer

• Independently design and iterate on existing marketing materials across digital and print channels
• Support a portfolio of pet insurance brands including Figo, ASPCA Pet Health Insurance, AKC Pet Insurance, and Pets Plus Us across DTC and Partnership marketing channels
• Collaborate closely with creative director, three senior designers, and cross-functional marketing partners
• Lead small-to-moderate design projects under the guidance of creative director and senior designers
• Translate creative direction, briefs, and brand standards into polished visual executions
• Develop layouts and visual concepts, presenting work for review and approval
• Incorporate feedback efficiently and thoughtfully to refine work and improve outcomes
• Maintain brand consistency and visual quality across all deliverables
• Support production needs such as image resizing, color correction, copy updates, and file preparation
• Proactively identify opportunities to improve design processes, workflows, or efficiencies

Graphic Designer

People Operations

• Serve as a trusted advisor to business leaders and management teams, aligning people strategies with strategic pillars to drive business results
• Provide guidance on workforce planning, organizational design, and talent management
• Facilitating key aspects of the employee lifecycle within the Technology organization, including onboarding, promotions, transfers, and offboarding
• Apply People policies with sound judgement while maintaining high standards of integrity and ethical practice
• Partner with leaders to proactively address and resolve employee relations matters with empathy and professionalism
• Guide leaders through performance management processes, including goal setting, feedback, continuous improvement, and career development
• Support leaders and employees through organizational change by providing structure, clarity, and guidance to promote effective transitions and sustained engagement
• Analyze workforce data and key metrics to deliver insights on trends, turnover, and organizational health

People Partner – Technology

Systems Engineer

• Act as the proxy for the business, translating high-level vision into actionable user stories, epics, and acceptance criteria.
• Manage and prioritize the product backlog to ensure the team is always working on the highest-value features.
• Proactively use AI-driven tools to accelerate the creation of comprehensive user stories, initial mockups, and test plans, ensuring high velocity without sacrificing quality.
• Lead Agile ceremonies including Sprint Planning, Backlog Grooming, and Sprint Reviews.
• Define requirements for data ingestion from third-party partners and map them to our internal data standards.
• Work with architects to define the attributes of our Unified Data Models, ensuring we capture a comprehensive view of the customer and their needs.
• Analyze complex business workflows to identify opportunities for process optimization and service efficiency.
• Collaborate with stakeholders across our global portfolio companies to understand their specific market needs.
• Ensure that the platform is built with modularity and scalability in mind, capable of serving multiple tenants and external partners.

Senior Technical Business Systems Analyst

Project Manager

• Lead end‑to‑end delivery of high‑impact, business‑critical initiatives across Clarus, including new product launches, major enhancements, and strategic internal programs.
• Translate company strategy and leadership direction into clear plans, timelines, dependencies, owners, and decisions.
• Act as a senior execution partner to functional and executive leaders, helping turn ideas into outcomes.
• Own cross‑functional launch planning and execution for new products and major releases, including: Integrated launch plans and timelines, alignment across Product, Engineering, Marketing, Sales, Customer Success, Ops, and Support, definition and tracking of launch readiness criteria and success metrics.
• Ensure all workstreams are coordinated and that teams are prepared operationally, commercially, and technically for launch.
• Drive clarity in ambiguous problem spaces where goals, scope, or pathways may not be fully defined.
• Design and implement lightweight, scalable processes, templates, and operating rhythms to improve execution as the business grows.
• Build and maintain project and program plans, including milestones, risks, dependencies, tradeoffs, and escalation paths.
• Establish dashboards and leadership readouts that clearly communicate progress, risks, decisions needed, and outcomes.
• Proactively identify blockers and risks; drive mitigation through clear owners and timelines.
• Serve as a primary point of coordination across functions for assigned initiatives.

Senior Project Manager

Risk

• Lead the Company’s enterprise risk management framework, including risk identification, assessment, monitoring, and reporting across operating companies.
• Maintain and enhance enterprise risk registers, risk metrics, and executive-level reporting.
• Partner with leadership to evaluate emerging and strategic risks and develop mitigation strategies.
• Support enterprise risk governance, including committee reporting and executive presentations.
• Lead the coordination, drafting, and maintenance of the Company’s Own Risk and Solvency Assessment (ORSA).
• Partner with finance, actuarial, legal, and operating companies to develop stress testing narratives, risk assessments, and supporting documentation.
• Ensure ORSA outputs align with regulatory expectations and enterprise risk appetite.
• Maintain familiarity with NAIC ORSA Model Act requirements and insurance regulatory expectations.
• Lead the implementation, governance, and ongoing optimization of GRC platforms supporting ERM, controls, issues management, and risk reporting.
• Establish enterprise standards for risk data, workflows, and reporting.
• Own the corporate insurance program, including coverage design, exposure coordination, renewals, broker strategy, and claims oversight.
• Partner with brokers, finance, and legal to evaluate coverage adequacy, optimize risk transfer, and support strategic insurance decisions.
• Provide executive-level analysis and recommendations related to insurance placement and risk financing.
• Serve as a trusted advisor to leadership on enterprise risk, ORSA, and insurance matters.
• Act as the liaison with external advisors, consultants, and brokers.
• Provide leadership, mentorship, and direction to risk management staff as applicable.
• Influence risk culture and decision-making across the enterprise.

Director of Enterprise Risk Management

Customer Support

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, and awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned.

Customer Service Representative

Compliance

• Identifies compliance risks and engages appropriate stakeholders around risk awareness and mitigation in area(s) of focus.
• Provides support to ensure actions/outcomes are aligned across all levels of the organization.
• Collaborates with internal stakeholders, as well as external resources, to ensure all compliance related matters are appropriately understood and enforced.
• Participates in strategic initiative discussions as a compliance subject matter expert; provides guidance and input on new and existing state and federal laws and regulations that may impact strategy.
• Oversees the activities that influence the compliance and/or risk programs for area(s) of focus and ensures team alignment with company goals, processes, and values.
• Coaches and develops team talent and capabilities, responsible for development of necessary performance plans.
• Ensures company-wide regulatory training and education activities are effective and meet regulatory expectations in area(s) of focus.
• May represent the organization to regulators and other entities in government compliance matters.
• Performs other duties and responsibilities as assigned

Senior Manager, Compliance

Insurance

• Actively contributes to solution innovation, sales efforts, and retention strategies, turning everyday service interactions into opportunities to reinforce value and secure commitment from both current and prospective clients.
• Meet or exceed monthly and quarterly sales goals by actively seeking new business opportunities and converting leads into customers.
• Build and maintain relationships with potential clients by providing information about pet insurance products and services.
• Provide support to clients in the claims process, addressing inquiries and ensuring timely resolution of issues.
• Participate in ongoing training sessions to enhance sales skills and product knowledge, staying updated on industry developments.
• Maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned to support the broader goals of the team and contribute to a high-performing, customer-focused sales environment.

Insurance Agent – Sales

Marketing

• Lead performance management across volume, conversion, CPA, and profitability
• Monitor and manage daily and weekly channel performance; lead rapid response actions when volatility occurs
• Provide regular performance updates & insights on results across aggregators
• Identify and execute optimization initiatives across aggregators, including ranking improvements, bid strategies, and offer adjustments
• Identify and execute scale and efficiency opportunities across brands and partners
• Partner with internal analysts to translate insights into commercial plans
• Identify operational and process improvements to drive scale, efficiency, and accuracy across brands and partners
• Track and respond to competitor moves across aggregators and adjacent channels
• Manage major aggregator relationships across the IPH portfolio as the senior point of contact
• Negotiate and sign portfolio-level partnerships with priority aggregators
• Negotiate quarterly new policy targets and CPA guardrails between brand teams and aggregator partners
• Negotiate brand rankings, product offers, visibility enhancements, and promotional opportunities
• Ensure strong accountability, transparency, and long-term value delivery through structured partnership management
• Manage relationships with Brand Aggregator Managers, Marketing teams, and Sales teams to ensure strategic and executional alignment
• Partner with Product, Pricing, Actuarial, and Finance teams to incorporate competitiveness and margin guardrails into operational decisions
• Work closely with Brand Marketing to ensure proposition, creative, and messaging support aggregator success
• Support strategic planning and quarterly performance reviews with senior commercial leaders
• Lead annual and quarterly aggregator strategic planning across the IPH portfolio
• Identify the risks and opportunities that shape investment, ranking strategies, and product prioritization
• Develop, share, and implement Aggregator Best Practice frameworks across brands and partners
• Drive process consistency and operational excellence across the Shared Service Team.

Senior Marketing Manager – Aggregator

Analyst

• Build and maintain daily, weekly, and monthly dashboards that track performance against targets at brand and portfolio level
• Track, interpret and influence performance marketing activities across aggregator partners, competitors and IPH portfolio brands
• Monitor trends and flag deviations from target; lead structured gap analyses with recommended corrective actions
• Support rapid response on volatility by quantifying impact, identifying drivers, and recommending mitigations
• Maintain performance scorecards by aggregator partner and brand, ensuring consistent KPI definitions and data quality
• Conduct funnel analysis and driver diagnostics to quantify where value is lost across the funnel and make actionable recommendations
• Run scenario and sensitivity analyses to forecast outcomes and support both strategic and tactical decision-making
• Partner with Pricing and Finance to incorporate unit economics into channel recommendations
• Provide data packs and insights for partner reviews and negotiations
• Track competitor moves across aggregators and adjacent channels, providing risk and opportunity insights
• Work closely with Brand Aggregator Managers, Marketing, and Sales to align insights and actions with brand goals
• Collaborate with Product, Pricing, Actuarial, and Finance to ensure recommendations align with margin guardrails
• Partner with Finance & Data Science teams to build out & evaluate different internal & external attribution models
• Support quarterly planning with target tracking, forecasts, and variance explanations for senior stakeholders

Commercial Analyst – Aggregator

Director

• Identify, prioritize, and prospect corporate veterinary groups and consolidators; build a qualified pipeline aligned to growth targets.
• Own complex, multi-stakeholder sales cycles from initial engagement through close, including solution design, pricing, and internal approvals.
• Develop and execute account strategies aligned to customer business objectives to drive adoption, retention, and expansion.
• Build and maintain relationships with C-level and senior stakeholders; establish credibility as a long-term partner.
• Serve as the primary point of contact for assigned accounts, managing expectations and driving issue resolution with urgency and diplomacy.
• Lead executive business reviews; communicate performance insights, agree on action plans, and hold stakeholders accountable to shared outcomes.
• Structure, negotiate, and close enterprise agreements, ensuring commercial terms support profitable growth and customer success.
• Manage contract lifecycles in partnership with Legal and Finance, including renewals, amendments, and compliance with internal approval processes.
• Orchestrate onboarding and implementation in partnership with Customer Success, Product, and Operations to ensure on-time, high-quality launches.

Director of Strategic Accounts – Veterinary Corporations

Account Executive

• Actively pursue and close new business, targeting consistent quarter ‑ over ‑ quarter growth
• Own and manage a portfolio of 125–150 accounts to drive quotes, policies, and revenue
• Conduct an average of 24 product training sessions per quarter
• Develop and execute customized sales strategies using data and performance insights
• Serve as a trusted advisor and subject ‑ matter expert to veterinary partners, fostering long-term client relationships.
• Build strategic partnerships and maintain a strong pipeline of new opportunities
• Combine persuasive presentations with relentless follow up to drive behavior change

Bookkeeper

• Collaborate with internal departments (claims, contact center) to follow up on billing issues, claims payments, and discrepancies.
• Ensure timely response to internal departments requests, tracking and resolution of billing issues on customer accounts.
• Updating payment processor reconciliations daily, resolving any unreconciled items
• Ensuring timely response to employees for questions surrounding the concur employee expense and corporate card program, including assisting employees in submitting expense reports, answering coding questions, and managing the transfer of reports to the entity responsible for payment.
• Running reporting and providing journal entry for concur accrual on a monthly basis to multiple entities.
• Work closely with the finance and accounting teams.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Resolve and track customer account inquiries.
• Participates in process improvement initiatives.
• Performs other duties and responsibilities as assigned.

Accounting Assistant – Associate

• Nurture and manage relationships with existing clients to exceed their needs and expectations.
• Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
• Create and implement effective sales strategies and customized client presentations.
• Handle negotiations during contract renewals to maintain strong business relationships.
• Partner with internal teams for seamless product and service delivery.
• Track KPIs to assess account health and identify areas for improvement.
• Deliver exceptional service and support for all existing clients.
• Use CRM software to track and report account activities, ensuring data accuracy and visibility.
• Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
• Maintain knowledge of company products and services, articulating their value to customers effectively.
• Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.

Account Executive – Retention

Operations

• Execute end‑to‑end regulatory screening requirements, including OFAC oversight.
• Support the integration of carrier and regulatory changes by identifying operational risks, escalating impacts, and ensuring changes are fully embedded across Pets Best processes.
• Maintain accurate documentation, operational rigor, and compliance alignment.
• Support vendor onboarding, training, implementation, and performance development.
• Oversee production outputs and quality from external resources.
• Create and maintain onboarding checklists for new vendors.
• Gather required documents and paperwork for operational and vendor needs.
• Monitor data, identify trends, and escalate issues or opportunities with vendors.
• Act as a liaison between Pets Best and external vendors.
• Communicate with vendors regarding project status, onboarding timelines, training plans, and process updates.
• Interpret and apply company policies related to vendor operations.
• Coordinate with external teams to meet vendor-dependent project deadlines.
• Contribute to team quality, turnaround times, operational consistency, and emerging KPIs.
• Support process documentation, identify improvement opportunities, and assist with implementation.
• Provide day-to-day work direction to contracted or external resources as appropriate.
• Review work results and maintain workflow productivity.
• Manage major or complex projects, including delegation and review of deliverables.
• May oversee large processes or multi-functional project streams with limited oversight.
• Support procurement efforts and internal operational initiatives.
• Collaborate cross-functionally across the organization.
• Assist with business process accountabilities as directed.
• Support ad hoc projects and other duties as assigned.