Senior Client Success Manager, Affinity Vet

Independence Pet Group

. Serve as the primary relationship owner for assigned partners, including affinity groups, veterinary platforms, shelter/rescue organizations, and pet ‑ focused brands.

Posted 5/20/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for assigned partners, including affinity groups, veterinary platforms, shelter/rescue organizations, and pet ‑ focused brands.
Act as a trusted, consultative post ‑ sale partner, supporting operational execution, marketing alignment, program performance, and long ‑ term success.
Own and execute partner ‑ level go ‑ to ‑ market (GTM) plans in close partnership with Partner Marketing, coordinating on agreed ‑ upon marketing priorities, campaigns, and timing to support partner launches, engagement, and ongoing growth.
Lead onboarding, implementation, and launch activities for new partners, including kickoff sessions, timelines, training, integrations, and communication alignment.
Build and maintain strong relationships with partner executives, program owners, practice leaders, shelter leadership, and distribution stakeholders.
Coordinate ongoing partner engagement including performance reviews, reporting, training, marketing initiatives, and program updates.
Analyze performance trends and identify opportunities to improve enrollment, education, distribution, and overall partner experience.
Partner cross ‑ functionally with Marketing, Operations, Product, Compliance, Finance, Sales, and IT to support partner needs and resolve issues or escalations.
Support renewal readiness by preparing insights, recommendations, and performance summaries to drive retention.

Requirements

What you’ll need

Associate’s Degree or equivalent work experience (1 year of relevant experience may substitute for one year of education)
5+ years of experience in relationship management, client success, account management, or partner management.
Experience supporting complex partnerships in affinity, insurance, healthcare, veterinary, shelter/rescue, or regulated environments.
Have and maintain a Property & Casualty License or obtain within 45 days of hire.
Strong partnership mindset and ability to manage long ‑ term, strategic relationships
Excellent communication skills across executive and operational audiences
Analytical ability to interpret performance data and recommend improvements
Ability to simplify complex insurance or operational topics
Proactive, solutions ‑ driven approach to challenges
Strong organizational skills and cross ‑ functional collaboration
Professionalism, accountability, adaptability, and follow ‑ through

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

relationship managementclient successaccount managementpartner managementperformance analysisdata interpretationprogram performancemarketing alignmentonboardingimplementation

Soft Skills

communication skillspartnership mindsetorganizational skillscross-functional collaborationproactive approachsolutions-drivenprofessionalismaccountabilityadaptabilityfollow-through

Certifications

Property & Casualty License