Technical Program Manager – Customer Platforms, D365

Independence Pet Group

. Own and coordinate delivery activities across customer platform initiatives, including Dynamics 365, customer servicing platforms, web and mobile applications, integrations, and supporting digital capabilities .

Posted 5/22/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own and coordinate delivery activities across customer platform initiatives, including Dynamics 365, customer servicing platforms, web and mobile applications, integrations, and supporting digital capabilities
Partner with business program managers, product owners, technology delivery leads, architects, and system integrators to support integrated planning and execution coordination
Lead Agile / SAFe delivery routines, driving resolution of dependencies, risks, and delivery tradeoffs. Support integrated roadmap coordination across applications, CRM, integrations, infrastructure, security, UX, and supporting technology workstreams
Drive visibility into program milestones, dependencies, and risks, with accountability for migration plans and delivery outcomes. Partner with vendors and third-party delivery partners to monitor deliverables, resolve delivery blockers and escalate with recommended options and impacts
Build and maintain delivery dashboards, status reporting, and operational metrics across customer and digital platform initiatives
Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to support aligned and predictable delivery outcomes
Support operational readiness, testing alignment, deployment coordination, and release planning activities across customer platform initiatives
Ensure delivery activities align with TPDO governance standards, reporting requirements, and operational processes
Collaborate closely with business and customer experience leadership to ensure alignment between technology delivery activities and broader customer transformation objectives
Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Requirements

What you’ll need

12+ years of technology program or delivery management experience across complex enterprise platforms
Experience supporting CRM, digital platforms, customer engagement, web/mobile, or customer servicing technology initiatives preferred
Familiarity with Dynamics 365, customer platforms, digital engagement ecosystems, or modern web/mobile delivery environments preferred
Experience working with system integrators, offshore delivery teams, and third-party vendors
Experience supporting enterprise platform modernization initiatives within complex enterprise environments preferred
Experience working within Agile / SAFe delivery environments
Strong understanding of enterprise delivery governance, reporting, and dependency management practices
Bachelor’s degree in Information Technology, Business, Engineering, Computer Science, or related field

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AgileSAFeCRMDynamics 365digital platformscustomer engagementweb applicationsmobile applicationsdelivery managementdependency management

Soft Skills

leadershipcollaborationcommunicationproblem-solvingaccountabilitycontinuous improvementoperational readinessreportingcoordinationrisk management