Included Health

Urgent Care

• Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for acute care, and have experience with chronic disease management and mental health conditions
• Actively maintain knowledge of current medical research and trends
• Provide administrative support or cross-coverage for reviewing laboratory test results
• Scheduling flexibility to include evenings and weekends

Urgent Care Physician

• Conduct age-appropriate history and virtual exams
• Evaluate, diagnose, and treat a broad range of conditions across the lifespan
• Order and interpret diagnostic tests as needed
• Develop and document treatment plans in a timely, accurate manner
• Manage acute, chronic, and mental health conditions for pediatric and adult patients
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients and families on treatment plans
• Maintain current knowledge of clinical best practices and evidence-based care
• Provide cross-coverage for tasks such as reviewing lab results
• Offer scheduling flexibility, including evenings and weekends

Urgent Care Nurse Practitioner

Implementation Specialist

• Serve as the primary strategic advisor to client leadership teams, consultants, carriers, and key external partners throughout the implementation lifecycle.
• Lead implementation readiness assessments, shape governance models, and facilitate strategic planning sessions for complex and transformational implementations.
• Facilitate executive governance structures, including steering committees, executive briefings, and escalation forums.
• Drive decision-making and consensus among senior stakeholders in ambiguous or high-risk environments.
• Develop and execute comprehensive onboarding and implementation strategies aligned with client business objectives and Included Health launch goals.
• Lead highly complex implementation work with multiple dependencies, cross-functional workstreams, significant ambiguity, and non-standard requirements.
• Determine methods, procedures, and operating approaches for new or nuanced implementation project work with minimal oversight.
• Anticipate risks early, develop mitigation plans proactively, and oversee escalation handling for issues with project, portfolio, or strategic implications.
• Conduct current-state assessments and develop future-state recommendations that balance client needs, operational feasibility, and launch success.
• Provide expert guidance on organizational design, process optimization, implementation governance, and change management.
• Apply strong judgment in ambiguous situations, evaluate tradeoffs, and recommend solutions where precedent may be limited.
• Serve as the escalation point for strategic issues requiring executive attention or broader organizational alignment.
• Cultivate strong relationships with client executives, internal leaders, consultants, carriers, brokers, BPOs, vendors, and third-party partners.
• Influence senior internal leaders and client executives through structured recommendations, executive presence, and consultative problem-solving.
• Build lasting partnerships that extend beyond implementation and position clients as advocates and references for Included Health solutions.
• Mentor others, shape best practices, and elevate overall team performance and implementation quality.
• Operate with a high degree of autonomy, set direction with minimal oversight, and serve as a resource for others navigating complex implementation challenges.
• Exercise advanced judgment on implementation strategy, governance design, escalation handling, and organizational or process recommendations.

Senior Implementation Consultant

Recruitment

• Lead a critical transformation in how Member Care scales across staffing strategy, workforce management, vendor strategy, and AI enablement.
• Own the multi‑year staffing strategy for Member Care.
• Lead the evolution of our staffing model, the intentional use of outsourced partner capacity, and the way AI, automation, and human-in-the-loop workflows improve productivity and service delivery.
• Directly oversee workforce management and scheduling functions and vendor/BPO operations, ensuring we meet or exceed service level, quality, and margin goals while delivering a top-notch member and employee experience.
• Help build a stronger, more AI-enabled staffing engine by scaling a segment-based staffing approach, improving visibility into forecasting and workforce assumptions, and driving a prioritized automation roadmap tied to service, productivity, and savings outcomes.
• Partner closely with various teams to turn strategic priorities into an operating model that works in production.
• Define performance standards and KPIs for vendor partners, oversee BPO relationships, and ensure systems are set up for accurate invoice reconciliation with our vendors.
• Lead, coach, and develop a high-performing team that includes ICs and people-managers.

Director, Staffing Transformation – Operations

Solutions Engineer

• Design, build, deploy, and maintain production LLM‑based solutions and agent workflows.
• Own the technical strategy and reference architecture for enterprise AI solutions across multiple teams and business functions.
• Lead high-complexity, cross-functional AI initiatives from ambiguous problem definition through production adoption and measurable business outcomes.
• Define and evolve reusable platform capabilities, implementation standards, and governance patterns that enable safe, scalable AI adoption beyond a single team.
• Review citizen developer AI agents / solutions to provide recommendations for optimization, ensure compliance with guidelines and measure value.
• Influence roadmap and investment decisions across the company through technical leadership and business-value analysis.
• Drive technical debates, align stakeholders on tradeoffs, and unblock multi-team execution for strategically important AI initiatives.
• Implement, review, and validate code produced by models; write production‑quality code and run code reviews to ensure correctness and security.
• Build robust integrations and connectors (MCP, REST/GraphQL APIs, webhooks, SDKs, CLIs) between AI tooling and enterprise SaaS (e.g., Okta, Google Workspace, Slack, Jira, Confluence, Jamf).
• Own end‑to‑end deployment and lifecycle for AI services: CI/CD pipelines, Infrastructure as Code modules (Terraform), cloud deployment (GCP/AWS), monitoring, and incident/runbook playbooks.
• Establish and operate model evaluation, monitoring, and governance: accuracy and safety metrics, hallucination detection, drift monitoring, telemetry, alerting, and human‑in‑the‑loop controls.
• Lead vendor evaluations and POCs across commercial and open‑source LLM/agent platforms; produce comparative performance, risk, and TCO recommendations to inform adoption.
• Partner with Cybersecurity and Compliance to design PHI‑safe data handling patterns (sanitization, tokenization, least‑privilege access, audit logging) and ensure AI solutions align with relevant controls and policies.
• Create and maintain architecture diagrams, API documentation, runbooks, support documentation, and onboarding materials so solutions are maintainable and auditable.
• Mentor engineers and influence architectural standards for AI/LLM adoption across Digital Workplace; contribute reusable libraries and IaC modules to accelerate future builds.
• Drive automation of operational tasks (provisioning, onboarding, common workflows) via agents and workflow tooling to reduce manual processes.
• Partner with Technology Services leadership to implement AI spend management tools and value tracking.

Staff AI Solutions Engineer

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with our provider and support teams
• Perform age-appropriate history and virtual examinations
• Document medical information of patients
• Order and interpret diagnostic tests as needed
• Counsel and educate patients

Advocate

• Understanding and completing all affiliated tasks with Concierge Referrals. Your daily duties will include; understanding members’ preferences and finding and presenting high quality providers
• Work with a scheduling team to schedule appointments on the member’s behalf, and ensure the member is supported through their health care journey.
• Balance velocity and quality performance targets while delighting your members
• Understands and meets (or exceeds) all service level agreements
• Be extremely detail oriented. You will be expected to gather accurate data and information from provider offices; including new patient availability, insurance contracts, conditions treated and more
• Ability to work in a fast-paced environment that is subject to rapid change.
• Demonstrate problem solving, open and clear communication, and good judgment to appropriately manage your responsibilities.
• Work with our Records Team to assist members in collecting their records to forward to their new providers
• Collaborate with peers within the Member Care Advocates, Records Specialist, Clinical, Quality and Training teams
• Have a focus on and drive continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.
• Continue to grow and create value within the role to leverage and improve upon the skills you already have, to take on new responsibilities, to build subject matter expertise and to experience different types of thought leadership
• Discuss additional benefits offered to Included Health members and connect them with appropriate departments

Referral Support Advocate

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.

Lead Solutions Engineer

Medical Director

• Lead the clinicians supporting maternal and pediatric populations and provide clinical and operational leadership for the maternal and pediatric complex care programs.
• Oversee the development, implementation, and maintenance of clinical standards, evidence-based care pathways, and educational materials across maternal and pediatric health programs.
• Manage clinicians against clear performance expectations, including productivity, documentation, clinical quality, and safety standards.
• Partner with other clinical leaders and cross-functional stakeholders to ensure coordination across service lines for members with multi-specialty needs.
• Serve as the clinical authority for maternal and pediatric care/case management programs and provide oversight of clinical standards, escalations, and care pathways across both domains.

Associate Medical Director – Maternal and Pediatric Health

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with provider and support teams
• Report to the Medical Director of Urgent Care