Included Health

Solutions Engineer

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.

Engineering Manager

• Grow one or more engineering teams focused on critical areas of our virtual care platform.
• Collaborate with Product, Design, and Data teams to define long-term vision and roadmap.
• Guide technical strategy and architecture decisions that ensure scalability, performance, and progress.
• Hire and develop engineering talent while promoting an inclusive and accountable team culture.
• Partner across the organization to influence product direction, resourcing, and prioritization.
• Improve engineering processes, quality, and reliability.

Engineering Manager, Care Platform

Program Manager

• Serve as the enterprise Subject Matter Expert (SME) for all Leave of Absence programs and ADA, providing strategic guidance to employees, managers, and Talent Partners on policy, compliance, and best practices.
• Lead the end-to-end administration of all leave programs (e.g., FMLA, ADA, state leaves, workers’ compensation, parental leave), ensuring compliance with federal, state, and local regulations while delivering a high-touch employee experience.
• Own and manage the full leave lifecycle—from intake through return-to-work—driving proactive communication, clear documentation, and seamless coordination between employees, managers, talent partners, and external vendors.
• Oversee vendor relationships and performance, partnering closely with third-party administrators to ensure timely processing, service-level adherence, and continuous improvement of the leave experience.
• Provide expert consultation on ADA interactive processes and workers’ compensation matters, ensuring consistent, compliant, and equitable decision-making across the organization.
• Serve as the liaison for ADA-related documentation, guiding managers and Talent Partners through the interactive process and ensuring appropriate accommodations are documented and tracked.
• Act as program manager for leave operations, and partner with Benefits Manager to identify trends, risks, and process gaps; implementing scalable solutions to improve efficiency, compliance, and employee satisfaction.
• Partner cross-functionally with Payroll to ensure accurate and timely pay administration for employees on leave; facilitate semi-monthly reconciliation reviews to resolve discrepancies and strengthen controls.
• Collaborate with Workday/HRIS teams to optimize system workflows, enhance automation, and maintain data integrity across leave programs.
• Manage inquiries through JIRA, maintaining SLA adherence while continuously improving service delivery standards and response quality.

Leave of Absence Program Manager

• Strategic Lead: Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment.
• Complex Implementation: Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance.
• Technical Advocacy: Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations.
• Mentorship & Growth: Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, and sharing deep domain expertise.
• Proactive Problem Solving: Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them.
• Process Innovation: Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements.
• Cross-Functional Leadership: Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services.

Senior Lead Solutions Engineer

Financial Planning and Analysis

• Be a strategic finance partner to executives, clinical operations leadership, workforce planning, and functional leaders across the business.
• Lead a high performing finance team that drives outcomes, promoting a culture of ownership, continuous improvement and innovation.
• Provide financial reporting, analysis and KPI metrics to the business teams, helping them manage their businesses to achieve or exceed financial and operational targets.
• Provide financial models and analysis to guide the organization to make decisions that create the highest return on investment, including scenario planning for organic and inorganic growth.
• Manage scale projects across the finance organization and the greater business.
• Serves as a strategic partner to the Care Delivery operators, driving long-term strategic decision-making through the presentation of financial data to internal stakeholders. It is not a traditional reporting position, but one focused on financial strategy of the Care Delivery business unit.
• Responsible for managing the financial close and forecasting for the Virtual Care Delivery business unit. This includes reviewing and presenting commentary on revenue and gross margin performance to finance leadership and internal stakeholders.
• Manage unit cost structure and support your team in identifying solutions to deliver on targets.
• Drive structure and efficiency within the forecast and close process.
• Drive forecast quality, by making sure the forecast is based on logical and defensible assumptions.
• Track headcount (newly open recs to hires, temps, unbudgeted requests, etc.).
• Forecast and manage headcount and non-headcount expenses with key drivers, where appropriate.
• Establish driver based analysis of each department, to drive appropriate scaling.
• Provide ad-hoc financial analysis as required.

Senior Manager, FP&A – Care Delivery

Human Resources

• Serve as the lead HRBP to senior leaders across EPDD, Tech Services, and Cyber Security, aligning people strategy, workforce plans, and org design to technical and company goals.
• Provide coaching and thought partnership to technical leaders on people leadership, team effectiveness, difficult conversations, performance, and change.
• Lead or support complex, sensitive employee relations matters within technical teams, ensuring fair, consistent, and legally compliant outcomes, and coaching managers on ER best practices and appropriate escalation.
• Partner with technical leaders, Finance, and TAO on organizational design, workforce planning, talent profiles, leveling, and compensation guidance to support scalable, efficient teams and high-quality hiring and internal mobility.
• Guide leaders through full-cycle performance management and partner with Talent Management/Talent Development on leadership and team development, manager capability building, succession planning, and development for high-potential and critical technical talent.
• Use data and insights (headcount, attrition, internal mobility, engagement, performance, demographics) in partnership with People Analytics to identify trends and drive targeted action plans.
• Act as a steward of Included Health’s culture and values within technical teams, supporting healthy, sustainable work practices and inclusive, psychologically safe environments where all team members can do their best work.
• Collaborate closely with HR Operations, Benefits, Leave Administration, Finance, Legal, Talent Acquisition, and Total Rewards to ensure people decisions are consistent, compliant, and aligned to employee experience and budget constraints.

Senior HR Business Partner – Tech

Frontend Engineer

• Develop and implement scalable web applications that enhance functionality and user experience.
• Utilize modern frameworks and technologies for improvements, while performing code reviews to maintain high code quality.
• Integrate backend services and APIs to ensure seamless functionality within the applications.
• Guide and mentor junior engineers to support their technical growth.
• Coordinate team efforts to ensure everyone is aligned on project goals.
• Facilitate knowledge sharing sessions to promote collaboration and define best practices for frontend development.
• Create an environment that encourages innovation and teamwork.

Staff Frontend Engineer, Care Platform

Medical Director

• Operational Excellence: Lead the charge in ensuring operational excellence, setting the benchmark for quality, efficiency, and patient satisfaction.
• Process Improvement Initiatives: Spearhead cross-functional process improvement initiatives in collaboration with stakeholders across the organization to optimize our services and enhance overall team performance.
• Performance Management: Drive individual and team-level performance by implementing effective performance metrics, coaching strategies, and development plans to maximize potential and foster a culture of excellence.
• Accountability and Efficiency: Instill a sense of accountability and efficiency within teams, streamlining workflows, and optimizing resource allocation to meet and exceed organizational goals.
• Collaborative Leadership: Collaborate with leaders across the organization to align on strategic initiatives, customer-focused projects, and health outcomes, ensuring a seamless approach towards achieving our goals.
• Clinical Supervision: Provide required supervision for a team of nurse practitioners and other clinicians as indicated.
• Technology Integration: Champion the pursuit of product and platform upgrades that empower our clinical team to excel in their work, leveraging technology to enhance service delivery and client engagement.
• Clinical Responsibilities: Will be expected to maintain clinical duties and patient care at ~10% of their time.

Medical Director – Virtual Primary Care

Manager

• Own the day-to-day management, technical integrity, and strategic roadmap for Included Health’s marketing websites.
• Assess the current web stack, CMS, and integrations; define and execute a multi-quarter plan to modernize our architecture.
• Define requirements and partner with developers to lead implement improvements to the web platform.
• Ensure sites meet or exceed standards for performance, Core Web Vitals, accessibility, security, and reliability.
• Monitor and improve overall site health using analytics and SEO tools.
• Develop and own a technical SEO and AIO roadmap that improves crawlability, indexing, and visibility across search engines and AI-driven surfaces.
• Design and maintain governed, self-serve workflows that enable marketers, content strategists, and other partners to safely create and update pages without heavy engineering support.
• Work closely with Content Strategy, Engineering, Product, Analytics, and other marketing stakeholders to align on goals.

Senior Manager, Web Experience – Platform

Account Manager

• Build and maintain trusted relationships with influential consultants across assigned territories and firms
• Proactively expand networks by developing new relationships with senior consultants and industry leaders
• Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms.
• Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships
• Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development
• Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate
• Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners
• Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products
• Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning
• Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives
• Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities
• Serve as a strategic advisor on consultant engagement strategies for priority clients
• Help proactively address consultant concerns and influence outcomes in complex renewals or audits
• Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms
• Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning
• Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations

Senior Consultant Relations Manager

Full-stack Engineer

• Build, test, and deploy user experiences in our mobile application
• Measure and optimize the performance of the mobile application at scale
• Collaborate with Product Managers and Designers on planning and implementing frictionless user experiences
• Work with the team to continue development of best practices
• Be self-motivated with the ability to make smart decisions and ask questions when necessary

Senior Software Engineer, Mobile

• Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes.
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
• Partner with the members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care, building supportive relationships.
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
• Coordinate necessary resources that holistically address members' problems, whether clinical or social.

Pediatric Nurse Care Manager

Operations

• Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
• Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing).
• Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes.
• Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage.
• Manage scheduling utilization and workload distribution across states, considering licensing and operational needs and seasonal demand curves.
• Improve scheduling practices through strategies like load balancing and increased transparency.
• Establish and analyze key metrics to drive operational effectiveness and identify improvements.
• Lead clinical initiatives and program launches.

Senior Manager, Practice Operations

• Be a trusted partner to the Member Care organization, working with senior leaders to build talent and workforce plans that deliver business results.
• Build program infrastructure for repeatable employee experience processes and thought partnership for continuous improvement and new initiatives.
• Partner with Member Care leaders to support and execute transformation related to workforce planning and organizational design and progressive performance management best practices.
• Provide employee relations support to assist employees and leaders in resolving issues.
• Assess leadership and employee development needs, make recommendations, and implement appropriate solutions.
• Provide appropriate coaching and development feedback to leaders and team members.
• Partner with the HR People Analytics team to identify and interpret trends in complex data sets to tell a compelling story about our employees and inform decision-making across the company.
• Partner with the HR Operations and Benefits team to support leave programs and accommodations for assigned client teams.
• Partner with the broader TAO team to design, communicate and implement core HR systems and projects, from change management to goal-setting to engagement surveys, taking lead ownership for these processes related to assigned client teams.
• Experience partnering closely with Finance and Legal to align people decisions with budget, compliance, and risk considerations, translating guidance into pragmatic, employee-centered solutions for business leaders.
• Become an advocate of our values and steward of our culture, striving to make Included Health a great environment for people to contribute their best work.

Talent Partner – HRBP

Director

• Set the Compensation strategy and philosophy for Included Health and execute that strategy to attract and retain great talent across all functions.
• Develop, implement and train on our overall Equity strategy, increasing the understanding and attraction of our Equity Program and adapting that Program based on our results and Market conditions.
• Lead all compensation processes including base and variable pay, clinical Compensation plans, merit, annual bonuses, equity, advise on sales compensation design, Board approvals and analysis, etc.
• Lead the preparation and execution across TAO (Talent and Organization) of all Compensation Committee activities and Board updates
• Understand current and emerging market trends to identify potential opportunities and gaps to differentiate Included Health in the industry
• Develop a comprehensive, effective communications strategy to share compensation information with all of Included Health.
• Manage a high-performing Compensation team including growing and developing a Manager.
• Provide counsel, develop solutions (e.g., manager training for compensation conversations), and educational pieces and programs around compensation
• Provide subject matter expertise and accurately interpret, counsel, communicate, and educate HR Business Partners, managers and executives on pay decisions, policy and guideline interpretations, and job evaluations.
• Make recommendations and provide leadership for internal and external offers to attract and retain highly sought-after talent, including executives.
• Work with the Legal and Finance teams as well as the Executive Compensation Consultant to design, update, and communicate executive compensation plans.
• Partner with the Benefits team, Recruitment, Finance, and Leadership as it relates to compensation and equity, providing thought leadership and insights that shape the Company's Total Rewards strategy.
• Select, implement and maintain the right systems and tools so that Included Health can continue to scale successfully.