Impruvon Health

Customer Success Manager

• Serve as the primary strategic owner of the State Contract, ensuring program success across participating providers and state partners.
• Manage relationships with stakeholders across multiple levels including State agency leadership, executive sponsors, program administrators, provider executives and clinical leaders.
• Own full-stack customer success support across software, hardware, and services for the enterprise program.
• Lead large-scale program deployments and implementations including:
• Program planning and coordination
• Cross-functional collaboration with Product, Engineering, and Operations
• Platform configuration and readiness
• Quality assurance (QA)
• Go-live execution and post-implementation optimization
• Drive enterprise adoption and outcomes across the provider network.
• Deliver executive-level communications including quarterly business reviews (QBRs), performance reporting, and program updates.
• Partner closely with Product and Engineering teams to represent enterprise customer needs, capture feedback, and influence product roadmap priorities.
• Ensure strong program performance across key success metrics including adoption, program health, satisfaction, and measurable ROI.
• Lead and manage a team of 1–3 In-State Customer Success Managers supporting providers across the state.
• Serve as the first point of escalation for customer issues and help resolve complex provider challenges.
• Partner with the CCO on recruiting and hiring activities, including job description development, interview planning, and candidate evaluation.
• Onboard and train new In-State Customer Success Managers, maintaining and improving onboarding guides and enablement materials.
• Support the growth and development of team members through:
• Regular 1:1 meetings
• Performance reviews
• Individual development plans
• Coaching and mentorship
• Contribute to building a scalable Customer Experience organization capable of supporting continued enterprise and government program growth.
• Act as the internal program leader for the state partnership, ensuring alignment between customer needs and Impruvon’s strategic goals.
• Identify and implement operational improvements that scale the customer experience as enterprise programs expand.
• Lead and support upsells and expansion opportunities within the enterprise program.
• Document customer insights, feature requests, and program feedback to inform product development and roadmap planning.
• Represent Customer Success in cross-functional initiatives and executive-level strategic discussions.

Enterprise Customer Success Manager – State Program Lead

Proposal Manager

• Lead proposal execution post-solicitation
• Use expertise and AI-enabled tools to deliver high-quality submissions
• Coordinate with teams across growth, operations, and leadership
• Support market surveillance and capture research
• Drive proposal drafting and formatting using AI-assisted content generation
• Manage proposal timelines and ensure high standards of formatting, compliance, and accuracy
• Collaborate with Enterprise Sales on pipeline reviews and proposal planning
• Maintain and improve reusable proposal and research content libraries

Software Engineer

• Build, maintain, and improve production Flutter applications across iOS, Android, and Web
• Ramp quickly in an existing codebase and contribute meaningful features early
• Own substantial technical work end-to-end from implementation through release
• Collaborate closely with product, design, and internal stakeholders to translate workflows into intuitive mobile experiences
• Ensure performance, reliability, and scalability of the mobile application
• Contribute to technical decisions and improvements in mobile architecture, code quality, and tooling
• Integrate with backend services built in Ruby on Rails
• Debug and resolve production issues with a strong sense of ownership and urgency

Senior Flutter Engineer – Mobile

Chief Marketing Officer

• Own the end-to-end marketing strategy and execution aligned to company growth goals
• Define ICPs, segmentation, and go-to-market approaches for Residential Providers and government systems
• Drive marketing-generated pipeline and opportunity creation, aligning closely with Sales to improve lead quality and velocity
• Build and scale a repeatable demand generation engine across outbound email, digital campaigns, and conference strategies
• Drive predictable, scalable pipeline and revenue contribution through marketing efforts
• Design and execute multi-channel campaigns including outbound email and sequencing, digital campaigns (paid and organic), conference and event strategy, partner and co-marketing initiatives
• Build systems that consistently generate qualified pipeline, not one-off campaigns
• Optimize conversion across the funnel (lead → opportunity → closed deal)
• Continuously test, iterate, and refine channel performance and messaging
• Own the Impruvon brand identity, ensuring a consistent and compelling voice across all channels
• Develop and execute a thought leadership strategy that positions Impruvon as a trusted, mission-driven innovator in medication management
• Manage public relations and external communications to increase awareness and credibility
• Identify and secure speaking opportunities, awards, and partnerships that elevate the company’s profile and support sales credibility and pipeline generation
• Translate complex product capabilities into clear, differentiated value propositions
• Own the customer advocacy engine, including case studies, customer success stories, outcome-driven content
• Partner with Product to ensure market feedback informs positioning and roadmap alignment
• Equip Sales with high-impact messaging and collateral
• Take full ownership of the existing HubSpot marketing suite
• Optimize lead scoring and lifecycle stages, attribution and reporting, automation workflows
• Ensure high data integrity and CRM discipline
• Build scalable systems that improve efficiency, visibility, and conversion
• Leverage AI tools to automate workflows, personalize outbound at scale, and accelerate execution
• Build and maintain a rigorous reporting cadence for the CEO
• Track and report on pipeline generated, conversion rates across the funnel, campaign performance and ROI
• Ensure all marketing activity is measurable, attributable, and tied to business outcomes
• Use data to continuously optimize strategy and resource allocation
• Directly manage and mentor the Senior Marketing Manager
• Set priorities and ensure high-quality execution across campaigns, content, and design
• Build and scale the marketing function as the organization grows

Enterprise Customer Success Manager – State Program Lead

Proposal Manager

Senior Flutter Engineer – Mobile

Director of Marketing