Impruvon Health

Learning and Development

• Deliver comprehensive, role-based training to Impruvon end users to ensure successful adoption and compliant use of the Impruvon platform, including navigation, workflow execution, documentation accuracy, quality metric monitoring, and MAP performance reporting.
• Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements.
• Maintain active MAP Trainer certification (or obtain certification within established timeframe).
• Translate MAP regulatory and performance requirements into clear, operational workflows within the Impruvon platform.
• Design structured, role-based training curricula for administrative and staff roles.
• Develop and maintain high-quality training materials, including instructor-led presentations, facilitator guides, end-user documentation, compliance-focused job aids, FAQs, self-service and on-demand training modules.
• Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements.
• Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates.
• Support providers in integrating MAP requirements into day-to-day documentation and workflow processes.
• Identify adoption gaps and compliance risks in partnership with the Customer Success team.
• Reinforce best practices for data integrity, quality measure tracking, and performance reporting.
• Collaborate with Massachusetts Customer Success Managers to assess provider readiness and training needs, support implementation timelines, and reinforce accountability around MAP performance measures.
• Gather provider feedback to strengthen training effectiveness and usability.

Training Specialist

Proposal Manager

• Support ongoing market surveillance with a primary emphasis on state government procurement
• Monitor government and healthcare markets for RFIs, RFPs, funding signals, policy changes, and early indicators of upcoming solicitations
• Conduct research using AI tools and procurement platforms to analyze trends, vendor landscapes, contract vehicles, and budget data
• Provide insights and recommendations to help guide bid/no-bid decisions and pursuit prioritization
• Assist in aligning opportunity insights with company strategy and public sector growth priorities
• Drive proposal drafting and formatting using AI-assisted content generation and existing templates
• Manage proposal timelines and ensure high standards of formatting, compliance, and accuracy
• Coordinate cross-functional input across sales, product, operations, and leadership—with guidance from the VP
• Assemble compelling, compliant proposals aligned with government requirements and Impruvon’s positioning
• Collaborate with Enterprise Sales on pipeline reviews and proposal planning
• Contribute to evolving AI-enabled market monitoring and proposal workflows to improve efficiency and insight quality
• Help maintain and improve reusable proposal and research content libraries

Product Designer

• Design end-to-end user flows for high-stakes processes like medication administration, inventory tracking, compliance, and escalation
• Translate technical and clinical concepts into intuitive, safe user experiences
• Create wireframes, interaction models, and prototypes that prioritize clarity and accuracy
• Conduct and synthesize user research with caregivers, administrators, and operators
• Design for users with a wide range of technical and clinical fluency
• Partner closely with engineers to ensure designs are feasible, scalable, and ready for implementation
• Contribute to and evolve a pragmatic design system in Figma
• Bring structure and focus to workflows where timing, compliance, and safety are critical

Training Specialist

Proposal Manager

Senior Product Designer – UX Focused