Product Specialist

Impruvon Health

Product Specialist at Impruvon driving product execution and cross-functional coordination. Working with stakeholders to improve medication management for vulnerable populations in healthcare settings.

Posted 5/27/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Work closely with Customer Success, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requests
Document feature requests, bugs, workflows, and requirements clearly within Jira and related systems
Assist with backlog refinement, prioritization discussions, and ticket organization
Help define acceptance criteria and expected workflow behavior for new features and enhancements
Partner closely with Product leadership and Subject Matter Experts to ensure feature requests align with customer needs and product strategy
Serve as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questions
Participate regularly in engineering discussions, sprint activities, and product reviews
Ensure requirements, edge cases, and workflow expectations are properly communicated during development
Help identify gaps, inconsistencies, or risks during implementation
Track bugs and feature requests through resolution to help ensure issues are properly communicated and nothing falls through the cracks
Perform User Acceptance Testing (UAT) for new features, enhancements, and bug fixes
Validate that delivered functionality aligns with documented requirements and real-world workflows
Assist with release coordination, internal communication, and readiness activities across Customer Success and Operations teams
Document testing outcomes, identified issues, and feedback for Engineering follow-up
Develop deep expertise in Impruvon workflows, operational processes, and customer use cases
Participate in customer discussions and workflow reviews to better understand operational needs and product fit
Help evaluate the impact, reach, and urgency of feature requests and workflow enhancements
Contribute to continuous product improvement through customer insight, workflow analysis, and operational feedback

Requirements

What you’ll need

3+ years of experience in Product Operations, Business Analysis, Product Support, Healthcare Operations, Customer Success, or similar roles within a SaaS or healthcare technology environment, or equivalent hands-on experience using and supporting workflow-heavy healthcare or medication management platforms in operational care settings
Strong organizational skills with the ability to manage multiple workstreams and follow-through across competing priorities
Experience documenting requirements, workflows, bugs, or feature requests within systems such as Jira, Confluence, or similar tools
Excellent communication and collaboration skills across technical and non-technical teams
Strong attention to detail and ability to think through operational workflows and edge cases
Ability to work closely with Engineering teams to clarify requirements and validate delivered functionality
Comfortable operating in a fast-paced, highly collaborative startup environment
Ability to balance tactical execution with broader operational and product context

Benefits

Comp & perks

Competitive compensation aligned with experience
100% company-paid medical coverage (base plan)
Dental & vision available
401(k) retirement plan
Company-paid life, AD&D, STD & LTD insurance
Lifestyle Spending Account (wellness, personal use, and company swag)
Flexible PTO + company holidays
Flexible, remote-friendly work environment
Opportunity to own and grow a critical function within the company
Mission-driven work with real impact on vulnerable populations****

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User Acceptance Testingworkflow analysisrequirements documentationbug trackingfeature request documentationbacklog refinementacceptance criteria definitionoperational process evaluationcustomer insight analysisticket organization

Soft Skills

organizational skillscommunication skillscollaboration skillsattention to detailability to manage multiple workstreamstactical executionoperational workflow thinkingability to balance prioritiesfast-paced environment adaptabilitystakeholder engagement