Community Manager

Impruvon Health

Community Manager overseeing event programming and community management for providers in healthcare sector. Collaborating with cross-functional teams to deliver impactful community experiences.

Posted 7/17/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and event planning, with a strong focus on content creation, project management, and collaboration across multiple teams. Proficient in facilitating engaging virtual and in-person events while effectively managing logistics and audience engagement.

Highest-signal resume keywords

Event PlanningContent CreationPublic SpeakingProject ManagementCollaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event ManagementContent DevelopmentLogistics CoordinationAudience SegmentationBudget Tracking

Soft Skills

FacilitationCommunicationCollaborationOrganizational SkillsProblem Solving

Tools & Technologies

Webinar PlatformsEvent Registration SoftwareMarketing Automation ToolsContent Management Systems

Industry Keywords

Community ManagementCustomer MarketingTrade ShowsWebinarsUser Groups

About the role

Key responsibilities & impact

Ideate, plan, and successfully execute end user community events including best practices webinars, customer spotlight presentations, panel discussions, and role-based education sessions.
Ideate, plan, and successfully execute prospect facing events including thought leadership webinars, panel discussions, trade show / conference events.
Own the unified event calendar across community, trade show, and webinar programming, setting cadence, identifying topics, securing speakers, and managing logistics end to end.
Source and prepare customer speakers and panelists, partnering with CSMs to identify strong candidates and coach them through content preparation.
Manage all event promotion, registration, and attendance — partnering with Marketing on outreach strategy and creative assets.
Facilitate live events confidently and professionally, serving as host and moderator for virtual and in-person sessions.
Manage event lead attribution and follow-up, and track budget spend versus ROI with the VP of Marketing.
Create, curate, and maintain a library of community content and resources, slide decks, session recaps, recordings, resource guides, newsletters, and post-event materials, organized by audience and topic for easy reuse.
Develop content that reflects diverse customer segments: role-based (admin, staff, clinical, executive), topical (compliance, workforce, technology), and location-based audiences.
Partner with Marketing to ensure community content is consistently on-brand and amplified through appropriate channels.
Support the successful operation of the Advisory Council: meeting logistics, agendas, communications, follow-through on action items, and ensuring feedback reaches Product, CX, Marketing, and Leadership.
Coordinate Advisory Council member recruitment, onboarding, and ongoing engagement, in partnership with the CCO.
Prepare briefing documents, discussion materials, and recaps between sessions.
Partner with Customer Success Managers to identify compelling customer stories and testimonials, flag adoption challenges worth addressing in community programming, and source speakers and subject matter experts.
Collaborate with the Product team to incorporate roadmap updates, feature highlights, and product feedback loops into community programming.
Partner with Marketing to keep community content on-brand and effectively amplified across company channels.
Partner with Sales to hand off qualified event leads and align on trade show and target-account strategy.
Collaborate with the Training Specialist to align community education programming with formal training initiatives and customer certification efforts.
Develop and maintain the IMPACT Community strategy, including audience segmentation, programming mix, engagement model, growth targets, and national/regional event expansion.
Identify and evaluate opportunities to highlight Impruvon's pharmacy and EHR partners within community programming.
Build scalable community infrastructure including event templates, playbooks, speaker guides, and process documentation.

Requirements

What you’ll need

Experience in community management, customer marketing, or a related field, with demonstrated success planning and executing virtual and in-person events (trade shows, webinars, user groups) from ideation through post-event follow-up.
Strong content creation skills: comfortable producing polished slide decks, written summaries, resource guides, and promotional copy.
Excellent facilitation and public speaking skills; comfortable serving as host and moderator for live sessions.
Strong project management skills with the ability to juggle multiple events and workstreams simultaneously.
Highly collaborative working style with experience coordinating across multiple internal stakeholders (success, product, marketing).
Strong written and verbal communication skills; able to write clearly for both customer and internal audiences.
Ability to travel up to 25-30% of the time to support in-person events

Benefits

Comp & perks

Competitive compensation aligned with experience
100% company-paid medical coverage (base plan)
Dental & vision available
401(k)
Company-paid life, AD&D, STD & LTD insurance
Lifestyle Spending Account (wellness, personal use, and company swag)
Flexible PTO + company holidays
Flexible, remote-friendly work environment
Mission-driven work with real impact on vulnerable populations
Opportunity to own and grow a critical function within the company