Clinical Specialist – Residential & Outpatient Care

Impruvon Health

Clinical Program Specialist supporting IDD care teams by bridging education and real-life workflows. Engaging with clinical leaders and enhancing product development with customer insights.

Posted 7/23/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical and operational guidance within residential and outpatient care settings, with a strong focus on medication management workflows and compliance. Builds trusted relationships with clinical leaders while translating platform capabilities into actionable customer workflows.

Highest-signal resume keywords

Clinical LeadershipMedication Management WorkflowsRegulatory Compliance KnowledgeStrong Communication SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AuthorityOperational FluencyDocumentation PracticesQuality AssuranceWorkflow Analysis

Soft Skills

Relationship BuildingActionable Feedback TranslationProblem Solving

Tools & Technologies

Healthcare Software

Certifications & Qualifications

Active Nursing Licensure (RN or LPN)

Industry Keywords

Residential CareOutpatient CareBehavioral HealthHIPAA ComplianceLong-Term Care

About the role

Key responsibilities & impact

Engage directly with customers to provide clinical and operational guidance, helping bridge the gap between product education and real-life workflows
Partner with the Customer Experience team during implementation, onboarding, and ongoing support to ensure best practices are reflected in how customers configure and use the platform
Support CSMs and customers in troubleshooting workflow questions, medication management practices, and documentation practices tied to platform use
Help customers connect platform capabilities to measurable operational and compliance outcomes, reinforcing the value of the partnership
Build trusted relationships with customer-side clinical and program leaders (e.g., Directors of Nursing, Medical Coordinators, Residential Directors) as a peer and subject matter expert
Identify and document workflow gaps, edge cases, and recurring customer feedback; report directly to the Director of Nursing, who carries it into product and clinical strategy discussions
Support Sales on a case-by-case basis, particularly for deals with meaningful clinical complexity
Directly inform product development by giving the Director of Nursing a comprehensive view of customer feedback

Requirements

What you’ll need

5+ years of experience in a residential or outpatient care setting (IDD, behavioral health, or supported living), in a clinical, quality, compliance, or program leadership capacity.
Experience within a residential care provider strongly preferred.
Background may include: active nursing licensure (RN or LPN, preferred but not required), or equivalent experience as a Medical Coordinator, Case Manager, Residential Director, Behavioral Support Specialist, or similar role with deep operational and compliance fluency in residential/outpatient care.
Demonstrated clinical or operational authority, someone who can speak with credibility about medication management workflows, documentation practices, and regulatory requirements in long-term care or community-based settings.
Strong communication skills, with the ability to translate operational realities into clear, actionable feedback, and translate platform capabilities into workflows customers can actually use.
Technically sound and genuinely comfortable with software.
Working knowledge of HIPAA and other relevant healthcare compliance and privacy requirements.
Occasional travel (~10%) may be expected for conferences or to support CS team trainings.

Benefits

Comp & perks

Competitive compensation aligned with experience
100% company-paid medical coverage (base plan)
Dental & vision available
401(k)
Company-paid life, AD&D, STD & LTD insurance
Lifestyle Spending Account (wellness, personal use, and company swag)
Flexible PTO + company holidays
Flexible, remote-friendly work environment
Mission-driven work with real impact on vulnerable populations
Opportunity to own and grow a critical function within the company