Process Manager, 3 week contract
Omnidian
VP – Head of Commercial Operations
Impiricus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $225,000 per year
Job Level
Lead
About the role
- Develop and facilitate with Commercial leaders, the commercial operations strategy in alignment with overall business objectives.
- Provide operational oversight and leadership to the Sales and Client Services team.
- Establish and monitor key performance indicators (KPIs) to ensure departmental alignment with revenue and growth targets.
- Implement best practices in pipeline management and forecasting to ensure sales efficiency and predictability.
- Partner with Commercial leaders to implement Sales, Client retention, and Marketing KPIs and performance monitoring.
- Monitor performance across teams and drive accountability to meet and exceed targets.
- Identify areas for improvement and implement data-driven solutions to enhance efficiency and effectiveness.
- Ensure sales management excellence, optimizing team structures, processes, and methodologies.
- Ensure seamless collaboration between Sales, Client Services, and Marketing to enhance the customer journey and drive business growth.
- Ensure pull through across broader initiatives and day-to-day activities
- Act as a key liaison between commercial teams and broader business leadership.
- Optimize pricing strategies, sales processes, and customer engagement efforts.
- Proactively identify challenges within commercial operations and lead strategic problem-solving.
- Develop and implement solutions to address operational bottlenecks and inefficiencies.
- Leverage data analytics and insights to drive informed decision-making and business strategies.
- Ensure client services delivery, operational excellence and high levels of client satisfaction.
- Drive initiatives that enhance revenue streams and improve client acquisition and retention.
Requirements
- 7+ years of experience in Commercial Operations with deep experience as an operator
- Proven track record of driving revenue growth, operational efficiency, and cross-functional collaboration.
- Strong analytical, strategic, and problem-solving skills.
- Deep expertise in sales operations, pipeline management, and client services delivery.
- Exceptional leadership and team management capabilities.
- Excellent communication and stakeholder management skills.
Benefits
- Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
- Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
- 401(k): Save for your future with tax advantages (and company match!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
commercial operationssales operationspipeline managementdata analyticsKPI monitoringrevenue growthoperational efficiencyclient services deliverystrategic problem-solvingpricing strategies
Soft skills
leadershipteam managementanalytical skillsstrategic thinkingproblem-solvingcommunication skillsstakeholder managementcross-functional collaborationaccountabilitycustomer engagement
