Operations

• Act as FoxHire’s SME for healthcare agency licensing and clinician placements; provide authoritative guidance; lead compliance decisions and escalations
• Manage all state healthcare staffing/nurse agency licenses end‑to‑end (applications, renewals, reports, filings)
• Monitor and interpret regulations (nurse practice acts, agency licensing, reporting)
• Coordinate evaluation workflows; align placement suitability with client requirements
• Verify licenses and certifications at hire and ongoing; ensure compliant document capture/retention; audit health and onboarding files
• Maintain records and, with Finance, submit accurate, on‑time state reports (e.g., utilization, fee, wage)
• Set up contract employees in FoxHire system; confirm all client‑required pre‑employment steps are complete before start; prepare contracts and addenda accordingly
• Partner with Product/Development to define and validate workflows, document logic, and audit trails that automate compliance and improve data quality
• Resolve issues with recruiters, clients, and contract employees; document actions and follow through to closure
• Keep client data and onboarding requirements current per SOPs; communicate changes promptly to stakeholders
• Apply working knowledge of federal and state employment law to submissions and daily inquiries
• Maintain complete, searchable, audit‑ready records of communications in company systems
• Participate in, and when needed, facilitate, training for new team members and cross‑functional partners
• Identify and implement enhancements; update SOPs, checklists, and templates
• Model a positive, solutions‑oriented approach to customer support and team collaboration

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