VP of Operations
Sparrow Early Learning
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Nevada, Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members
- Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement
- Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction)
- Clearly define success for team including goals, expectations and KPIs
- Embrace a culture that strives to be the most sales savvy operator in the Active Adult space
- Lead a performance oriented team that focuses on disciplined execution
- Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability
- Foster strong engagement through encouragement, supportiveness, and ongoing professional development
- Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders
- Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes
- Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies
- Seek to understand and resolve root cause of issues
- Represent Company to stakeholders including equity partners in a manner that instills confidence and trust
- Regularly visit each community to maintain a strong connection to the teams and pulse on the market
Requirements
- Bachelor’s degree in management or a related field or equivalent experience
- A minimum of 10+ years professional management experience preferably in Active Adult, hospitality, multifamily housing or Sr. Living
- Ability to travel up to 50%
- Experience with lease-up properties required
- Experience with property management software (Yardi/RentCafe) preferred, not required
- Experience maintaining financial records, managing budgets and financial reporting
- Sales acumen: working knowledge of sales processes and CRM systems
- Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies
- Servant leader mindset
- Possesses strong communication skills with a proven ability to build collaborative partnerships
- Experience hiring, developing and leading a team
- Strong relationship building skills
- Purpose driven and passionate about making a difference in other’s lives
- Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action
- Skilled at navigating conflict
- Naturally curious and always striving to improve
- Self-aware and coachable
- Proactive, solutions oriented and accountable
- Strong focus on continuous improvement
Benefits
- Purpose driven culture
- Health, dental and vision benefits
- 401K retirement plan with healthy employer match
- Generous paid time off
- Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
- Paid Parental Leave
- Bonus opportunities
- Flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementfinancial reportingbudget managementsales processesCRM systemslease-up propertiescommunity engagementoperational goalsstandard operating proceduressuccession planning
Soft skills
leadershipcommunicationcollaborationrelationship buildingstrategic mindsetservant leadershipproactive problem solvingcontinuous improvementmotivationconflict navigation
Certifications
Bachelor’s degree in management