Sparrow Early Learning

Operations

• Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members
• Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement
• Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction)
• Clearly define success for team including goals, expectations and KPIs
• Embrace a culture that strives to be the most sales savvy operator in the Active Adult space
• Lead a performance oriented team that focuses on disciplined execution
• Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability
• Foster strong engagement through encouragement, supportiveness, and ongoing professional development
• Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders
• Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes
• Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies
• Seek to understand and resolve root cause of issues
• Represent Company to stakeholders including equity partners in a manner that instills confidence and trust
• Regularly visit each community to maintain a strong connection to the teams and pulse on the market

VP of Operations