Analyst

• Perform activities, coordinate assigned work, and assist with the daily operations of the Document Management Team.
• Monitors team processes and workflows related to ambulatory document management.
• Coordinates and monitors day-to-day functions, work queues and volumes, distributes and shifts work as necessary.
• Participates in establishing and monitoring work schedules.
• Updates training materials and videos for HIM Document Management Technicians.
• Educates and trains caregivers to ensure staff competency.
• Advises the HIM Leader of issues that hinder the efficiency of department processes.
• Collaborates on technical issues with HIM Ambulatory Systems Analysts team.
• Assists in resolution of ServiceHub tickets and emails from Intermountain partners.
• Performs audits of caregivers against established system workflows to ensure quality standards are maintained.

HIM Document Analyst – Coordinator

Executive Assistant

• The Executive Assistant proactively anticipates needs to support a variety of administrative functions for an executive leader or team of executive leaders in a time sensitive, accurate, and confidential nature using discretion and professionalism.
• This position will support our VP Foundation Programmatic Giving.
• Primary responsibilities include partnering with the leader on task management, project coordination, executive calendar, correspondence, travel/expense management, response to inquiries and requests, board and meeting management, and support of system service line needs and priorities.
• Provides advanced support of a technical nature including remote meeting management, facilitation of presentations, management of multimedia needs both by the leader(s) and meeting support, as well as post-meeting support.
• Creates and modifies reports and presentations, track and influence performance metrics, and serves as a thought partner to their assigned leader(s).

General

• Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes
• Identify appropriate payment details and save back-up as appropriate
• Balance payments to deposits in systems and applications
• Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings
• Follow up in accordance to procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Research and follow-up on missing information, such as EOB and insurance remittances
• Contact payers as necessary to obtain detailed info in regard to payments
• Complete more difficult assignments, and assist teammates with balancing issues
• Escalate issues and trends to leadership
• Meet department's productivity and quality goals
• Collaborate with other teams across the organization
• Participate in meetings and educational requirements
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
• Perform other duties as assigned

Cash Poster II

Pharmacist

• Reviews patient charts to verify most recent provider visits and ensure eligibility for refill under the EMRC collaborative practice agreement.
• Gathers and reviews relevant clinical information (e.g., labs, monitoring parameters, and medication history) to support refill requests.
• Prepares and documents refill authorization requests using pharmacy technology systems in accordance with state law, policies, and protocols.
• Ensures all required clinical criteria and documentation are complete prior to pharmacist review.
• Routes completed refill requests to the pharmacist for final verification and processing.
• Communicates with pharmacists and care team members regarding missing information, concerns, or clarification needs.
• Identifies potential safety concerns or gaps in care and escalates appropriately to the pharmacist.
• Maintains accurate and compliant documentation in the patient record.
• Works collaboratively as part of a large, remote team; demonstrates strong interpersonal skills, professionalism, and the ability to build positive working relationships across the care team.

Pharmacy Technician – Refill Authorization

Revenue Operations

• This position has responsibilities for the accounting for net patient services revenue, primarily from the hospitals and medical group clinics of Intermountain Health.
• Ensures financial accounting and reporting follows U.S. generally accepted accounting principles (U.S. GAAP).
• Maintains a strong system of internal controls.
• Hires, trains, develops and retains competent personnel.
• Provides excellent service to internal stakeholders.
• Manages the day-to-day operations and performance of net revenue accounting processes and procedures.
• Coordinates with Revenue Cycle, Finance, Payer Contracting and Kodiak to maintain accuracy and completeness of revenue valuation.
• Supervises the net revenue department during the month-end close process and prepares or reviews assigned balance sheet account reconciliations.
• Prepares and supports the reporting of monthly net revenue results to the regional finance teams.
• Works closely with accounting managers to ensure net revenue numbers are properly reported each month.
• Reviews all month-end journal entries prepared by the net revenue analysts prior to posting and analyzes results.

Revenue Manager

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specification while providing product management.
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

Application Analyst – Imaging System

Financial Planning and Analysis

• involved in budgeting, strategic planning, variance, patient account and operations data, and ad-hoc analysis processes
• provides support in the development, analysis, and interpretation of a variety of routine to minimally complex data sources
• performs duties under initial close supervision
• supports in the preparation of routine to minimally complex financial analysis, variance reports, and ad hoc reports
• works with internal customers to develop and prepare quantitative reports using data sources to analyze clinical and operational issues

Financial Analyst

Manager

• Play a pivotal role in strengthening donor relationships and inspiring generosity.
• Cultivate and steward a portfolio of engaged supporters.
• Lead a team of mid-level gift officers and manage a dynamic portfolio.
• Drive revenue, set strategy, and create culture for a high-performing mid-level program.
• Partnering closely with the Annual Giving Director and Foundation partners.

Mid-Level Giving Manager

Supervisor

• Supervise daily activities of assigned team within the Pre-Access Service Center (PASC)
• Implement and enforce department level policies and quality standards
• Monitor department specific workqueues and workflows
• Collaborate with leaders to provide world-class care for patients
• Assign daily work schedules and approve timecards

Pre-Access Supervisor

Systems Engineer

• responsible for providing HIM operational guidance and system support to the assigned Region.
• conceptualizes, designs, implements, supports and maintains assigned applications.
• Implements, maintains and supports HIM standards, to meet the business needs of Intermountain Heath.
• Drives identification of requirements for document management workflows and standards.
• Identifies areas of improvements and processes through data analysis and designs innovative solutions.
• Analyzes and documents user requirements, procedures, and problems to automate or improve existing systems and/or workflows.
• Reviews system capabilities, workflow, and limitations.
• Performs daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
• Researches, troubleshoots, prioritizes and resolves assigned ServiceNow tickets, chats, emails, and phone calls.
• Documents in ticketing system and responds promptly as guided by service level agreements.
• Innovate, design, implement, support and maintain workflows, processes and HIM identified work.
• Collaborates with clinical, nonclinical and technical support teams to identify system needs and opportunities for improvement.
• Ensures compliance with Health Information Management standards.

HIM Systems Analyst

• Support patients on anticoagulation therapy across Colorado and Montana
• Facilitate medication access by helping resolve barriers
• Collaborate with pharmacists and advanced practice providers to ensure safe and high-quality care
• Coordinate lab monitoring and assist with adherence to provider recommendations
• Manage applications for home monitoring devices and related services
• Perform clinic administrative tasks, including scheduling visits and handling phone calls

Pharmacy Technician – Anticoagulation

Research Coordinator

• Assists in managing clinical research studies of Intermountain Healthcare.
• Responsible for the efficient coordination of clinical studies by working closely with clinical investigators, physicians, department managers and others.
• Support various research studies across the Intermountain system, working on complex or large projects with limited supervision, demonstrating high competency in clinical research.
• Provide support and mentorship to Clinical Research Coordinators I, reinforcing training and knowledge of study protocols and procedures.
• Educate and disseminate information about research projects, communicating with study teams and physicians about protocols and timelines.
• Ensure compliance with best practices for transmitting patient information as required by study approvals and protocols, supporting study team and investigator adherence to GCP guidelines.

Clinical Research Coordinator

Nurse Navigator

• Responsible for specialty care management for assigned clinics/geographical areas and other appropriate referrals within the Intermountain system.
• Assess, plan, educate, and advocate for patients' health needs by collaborating with the patient/family, physician(s), other health care providers, national organizations, and community resources.
• Collaboratively develop and implement a plan of care that meets the patient's healthcare goals, promotes shared-decision making, optimizes allocation of resources, and facilitates patient engagement and self-care management across the care continuum.
• Apply the Case Management Standards of Practice (Assess, Plan, Facilitate and Advocate) to manage care provided for assigned patient population.
• Assess patient's current and future needs by evaluating patient/family understanding of diagnosis and health management goals, collaborating with physicians and team members, and reviewing pertinent clinical information in order to identify and address barriers to care.
• Plan by working with patient/family and health care team to develop a treatment plan that enhances patient outcome.
• Facilitate by promoting communication between family and team members.
• Advocate by resolving barriers to care using available resources and processes.
• Work collaboratively with physician(s), patient/family, and other team members to develop goals and plan interventions ensuring seamless patient care and coordination.
• Communicate and document interactions and interventions.
• Initiate and attend team conferences.
• Identify the most appropriate patient acuity level: Provide care coordination and help facilitate symptom management and goals of care.
• Address financial, logistical, psychosocial, and practical barriers to timely care.
• Guide, educate, and advocate for patients across various care settings throughout the care continuum.
• Implement and model professional practices: Follow CMSA or approved specialty standards.
• Maintain expert knowledge of internal and external resources.
• Reinforce the role and importance of collaboration among health care professionals within an integrated system.
• Provide patient/family and staff education as identified.
• Lead and sustain program development: Participate in ongoing regional and system wide forums within Intermountain Healthcare and in the community to develop and implement processes that improve ability to meet goals.
• Revise, design and develop professional and educational materials as appropriate and in a coordinated manner.
• Perform other duties as assigned.
• Quantify and track activities: Document activities in standardized database or other identified forms. Participate in refinement of tracking tools.

Registered Nurse Navigator – Oncology

Assistant

• Manage and optimize patient care in collaboration with nurses and social workers.
• Coordinate appointments and facilitate communication with physicians and families.
• Educate patients about resources and regulatory notifications.
• Conduct in-home visits to support patients enrolled in the program.
• Assist in addressing social determinants of health needs.

Care Management Assistant

Project Manager

• Support various clinical research studies and departments across the Intermountain system
• Define, develop, and execute clinical research project plans, including work plans and schedules
• Develop comprehensive budget and scope documents for clinical research studies
• Analyze study requirements to ensure sponsor and study requirements are met
• Participate in quality assurance plans and reviews as requested
• Manage study startup, maintenance, and closeout activities
• Support the development of Medicare Coverage Analysis for clinical trials

IMH