Administrative Assistant

• The Administrative Coordinator - Senior is responsible for the coordination of various administrative functions for a major service line or a group of leaders in a time sensitive, accurate, and confidential nature.
• Primary responsibilities include task tracking, organization of data, calendar management, correspondence, travel/expense management, response to inquiries and requests, meeting management, and support of local facility needs.
• The Administrative Coordinator - Senior works closely in a proactive manner with their assigned group or leader(s) and serves as a liaison with other internal and external stakeholders.
• Under the direction of the leader(s), caregiver may be assigned special projects and may lead out on teams and initiatives with associated deliverables.
• The Administrative Coordinator - Senior may supervise other Administrative Coordinators.

Senior Administrative Coordinator

Account Executive

• Provides extraordinary care to our customers through friendly, courteous, and professional service
• Identify appropriate payment details and save back-up as appropriate
• Balance payments to deposits in systems and applications
• Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings
• Follow up in accordance to procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Research and follow-up on missing information, such as EOB and insurance remittances
• Contact payers as necessary to obtain detailed info in regard to payments
• Complete more difficult assignments, and assist teammates with balancing issues
• Escalate issues and trends to leadership
• Meet department's productivity and quality goals
• Collaborate with other teams across the organization
• Participate in meetings and educational requirements
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
• Perform other duties as assigned

Patient Account Associate II

DevOps Engineer

• Design, develop, and maintain reliable and reusable CI/CD pipelines using GitHub Actions.
• Define and implement reusable and reliable Infrastructure as Code using Terraform to support Azure platform adoption.
• Support deployments across Azure and existing on premises environments, with a strong focus on Azure as the primary strategic platform.
• Automate infrastructure provisioning, environment setup, and application deployment to App Services, Functions, Containers, APIs, and Orchestration as well as SQL and script deployments for real time and batch systems.
• Design and evolve monitoring, logging, and observability capabilities as part of the platform foundation.
• Independently investigate ambiguous or complex technical challenges, develop well-reasoned solutions, and drive them through to implementation.
• Communicate technical designs, tradeoffs, and operational impacts clearly to engineering teams, department level stakeholders, and management.
• Monitor, troubleshoot, and resolve application and infrastructure issues across environments.
• Embed security and compliance best practices into CI/CD pipelines and infrastructure workflows.
• Continuously improve automation, reliability, and operational efficiency through tooling and process enhancements.
• Mentor and collaborate with engineers across teams, helping define DevOps standards and best practices.

Senior Software Engineer – DevOps, Azure Platform

• Provides extraordinary care to our customers through friendly, courteous, and professional service
• Researches, validates and makes adjustments to payment postings
• Follows up in accordance with procedures and policies with an overall goal of account resolution
• Initiates payer recoupments, payer refunds, and patients refunds where applicable
• Able to navigate various payer claim portals and understand payer functionality
• Train new and existing associates

Patient Account Associate II – Credit Balances

Data Analyst

• Initiating the development and deployment of data analytics in support of Intermountain Health’s key strategy of Expanding Proactive Care.
• Collaborating with business and clinical leaders across Intermountain Health to effectively forecast financial performance under alternative payment models.
• Evaluating alternative payment model contracts with internal and external payers to determine performance viability in an integrated system.
• Performing make-good analyses on existing contracts and making recommendations for renewal.
• Developing a deep understanding of customer data and business/clinical operations they support.
• Preparing complex and in-depth analysis to identify financial feasibility, trends, and risks.
• Establishing reporting, KPIs, and performance monitoring for key proactive care strategies.
• Leading analytic work demonstrations and hands-on training for customers to promote understanding and independent consumption of analytic work.

Senior Data Analyst - Technical

Payroll

• Directs the day-to-day operations of the payroll department
• Directs management team in managing staffing levels and productivity
• Directs and coordinates bi-weekly and calendar year-end processing of payroll including supplemental payrolls, W-2s, tax forms, and all additional required documentation per local and federal regulations
• Ensures payroll and tax filings are processed accurately and timely
• Partners with Human Resources (HR) to resolve HR and benefit issues related to payroll processing

Director – Payroll Operations

Clinical Research

• Support various clinical research studies and departments across the Intermountain system
• Define, develop, and execute clinical research project plans, including work plans and schedules
• Develop comprehensive budget and scope documents for clinical research studies
• Analyze study requirements to ensure sponsor and study requirements are met
• Participate in quality assurance plans and reviews as requested
• Manage study startup, maintenance, and closeout activities
• Support the development of Medicare Coverage Analysis for clinical trials

Clinical Research Coordinator

Security Analyst

• The Cybersecurity-Staff is responsible for designing, engineering, analyzing and/or assessing key elements of Intermountain’s cybersecurity program.
• Caregivers within this job code will support one of the following aspects of the cyber program: governance, risk and compliance activities, identity and access management, data, endpoint and application security, infrastructure and network security, cyber architecture and standards, reporting and analytics, project management and business liaising.
• Functions with oversight and direction from their supervisor.

Cybersecurity Analyst – Staff, Detection and Response

Manager

• leverages expertise to collaborate with end users, operational leadership, revenue cycle teams, and ITDS
• provides on-site support through rounding, assessments, training, and identifying efficiency opportunities
• promotes standardized workflows and recommending system optimizations
• supports patient access activities such as workflow documentation, denial prevention
• serves as a subject matter expert in patient registration, scheduling, check-in/check-out, point of service collections, cash management, and authorizations
• provides direct project support for new clinics, departments, and acquisitions projects

Medical Group Patient Access Manager

Affiliate Manager

• Execute professionally and expertly the technical work of abstraction in accordance with the specifications of the registry.
• This includes abstraction and input of clinical element from the Electronic Health Record (EHR), surgeons/physicians’ offices and associated medical records with unrestricted access as required by specific registry.
• Duties include patient identification, validation, timely abstraction and submission of data consistent with registry-defined requirements, capture of index and follow-up components, and strict adherence to Intermountain and registry HIPAA/privacy standards.
• The clinical reviewer must also complete initial certification and maintain ongoing education/certification requirements specific to the registry, while supporting performance improvement activities.
• Assists in identification of clinical, financial, and risk issues and escalates them to the supervisor and/or clinical leaders as appropriate.
• Establishes and maintains relations with key registry stakeholders as a trusted partner in the performance improvement related to registry work.
• Supports registry owner meetings, site visits, and processes with expertise to clarify, inform, identify opportunities, outcomes review, and support performance improvement work.
• Keep leader informed of applicable program volumes and follow-up requirements, to partner with immediate leader in evaluation to ensure adequate resources.

Abstraction Partner, Non-Clinical Trauma

• Delivers comprehensive ambulatory care management services to identified patients.
• Conducts care management screenings, assessments, and evaluations.
• Develops and implements patient-centered care plans with shared goals and appropriate interventions.
• Collaborates effectively with patients, families/caregivers, healthcare providers, payers, community-based providers, and other involved parties to ensure efficient, effective, and patient-centered care management services.
• Operates across various settings, including transitions of care, clinics, communities, and post-acute care environments, and supports proactive care for at-risk patients.

RN Care Manager

Analyst

• Implements new payer contracts and contract changes as directed.
• Cultivates and maintains payer relationships as well as internal customer relationships.
• The analyst develops and maintains departmental resources and tools and assists with payer payment management and reporting.
• Interprets payer contract terms and payment methodologies for the creation and ongoing maintenance and programming of Epic’s financial system and Contract Management tool to ensure accurate calculation of expected payments based on negotiated contract terms at the time of billing for professional, hospital and ancillary services.
• Supports contract negotiations through review of contract language, development of new payment models, modeling of proposed contract terms and rates, making recommendations as appropriate to department management.
• Interacts with internal and external parties regarding communication / questions about rates and terms, rate structure and development and reconciliation of contract provisions and disputes.
• Responsible for the ongoing, timely maintenance of professional, hospital and ancillary provider fee schedules.
• Audit payer claims to ensure accuracy of system build and compliance with contract terms, investigating systematic payment issues identified by department analyses or communicated by leadership.

Contract Analyst

Financial Planning and Analysis

• Supports the Finance Director or Market AVP in creating and presenting operational expense reports, capital budgets, and annual strategic plans for a local hospital or an enterprise functional area level.
• Establishes and maintains relationships with local or enterprise leaders, administrators, and other caregivers to propose targets that support the overall strategy and local or enterprise growth opportunities and efficiencies.
• Conducts the review of monthly operations to identify and report budget variances to local hospital or to enterprise leadership for a shared service functional area.
• Guides assigned operating leaders in understanding and applying financial tools to achieve financial and strategic objectives.
• Performs or oversees routine and ad-hoc analyses.

Finance Manager

Customer Support

• A Customer Service Associate I – Bilingual is responsible for handling inbound and outbound calls to assist Spanish-speaking and other patients with billing inquiries, complaints, and requests.
• The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.
• Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries.
• Utilizes various computer systems to resolve patient billing questions and document interactions.
• Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
• Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Customer Service Associate, Bilingual

Business Analyst

• The Systems Analyst collaborates with business, clinical, and technical subject matter experts, HR leaders and partners, IT/DTS partners, and other shared support teams across Intermountain Health to analyze design, build, test, implement and support (technical and functional) a spectrum of digital solutions.
• The position uses attributes and skills including problem solving, learning agility, interpersonal communication, project management, documentation proficiency, and process improvement competence.
• The ideal candidate will have a broad technological aptitude to perform the essential functions of the position, which include coaching and assisting process owners in the discovery, documentation, development, deployment, and integration of digital solutions and evaluating workflow needs and providing recommendations to business and clinical partners for solutions that will achieve best performance and outcomes based on functional requirements.
• This role will work Monday-Friday during regular business hours from 8am-5pm, Mountain time zone. Occasional off-hours availability may be required to support implementations.

IMH