Imagine Pediatrics

General

• Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas
• Provide hands-on support to patients and caregivers, including assisting with program re-enrollment, onboarding, and mobile app setup and utilization
• Preform telephonic outreach to caregivers of attributed patients to re-engage children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding
• Educate patients and caregivers on Imagine Pediatric services and available community resources, ensuring they understand how to access care and support
• Maintain and gather up-to-date knowledge of local community resources (e.g., social services, healthcare providers, SDOH supports) and connect families to appropriate services
• Conduct community events and facility rounding to engage eligible patients, strengthen relationships, and support ongoing program participation
• Partner with our Behavioral Health teams and local behavioral health providers to support safe patient discharge planning and ensure seamless connection to community-based resources and ongoing care.
• Partner with caregivers, families, and facility staff to identify and address barriers to engagement and access to care and work with leadership on ensuring workflows exist to enable access to care
• Collaborate closely with the Patient Engagement Team (Outreach & Enrollment), including Outreach Specialists and Registered Nurses, to support patient re-engagement goals
• Support non-clinical care coordination efforts in the community, including assisting with connecting patients to primary care providers, facilitating pharmacy access and medication-related needs, providing basic discharge and follow-up support, addressing social determinants of health (SDOH) needs, and removing barriers to care and service access.

Community Health Worker – Patient Engagement

• Provide age-appropriate diet education to support the nutritional care plan and assess the learning needs and readiness to learn for all patients and families
• Analyze growth trends, including z-scores, to prevent malnutrition, failure to thrive, growth faltering, and to identify excessive weight gain
• Design individualized, feasible nutrition care plans that accommodate food preferences, allergies, financial constraints, and are realistic for families to implement
• Apply expert knowledge of infant/pediatric formula composition to create precise calorically modified formula mixing instructions and individualized meal plans for age and condition-specific nutritional needs
• Provide comprehensive medical nutrition therapy (MNT) and counseling to patients and caregivers across diverse pediatric conditions, including NICU graduates, feeding disorders, diabetes, weight management, lipid disorders, failure to thrive, and other complex nutritional needs
• Monitor nutrition care plans using all applicable data from available electronic health records, monitor and considering age, sex, and disease specific expected growth and development and cultural/ethnic background
• Document nutrition care plans effectively within the electronic health record, including closed-loop communication with nutrition technicians and the patient care team within a timely manner
• Collaborate with internal and external multidisciplinary care teams to integrate and communicate nutrition recommendations that enhance patient outcomes
• Serve as a nutrition expert resource to clinical staff regarding specialized formulas, enteral feeding regimens / tolerance, and disease specific diet information that is evidence-based
• Liaison between assigned region and the clinical nutrition tailored service line
• Complete additional administrative responsibilities such as triaging daily nutrition referrals and providing timely responses to caregiver communications via the mobile app
• Maintain ongoing expertise in pediatric nutrition and professional credentials
• Perform other duties as assigned

Clinical Dietitian

• Monitor high-risk pediatric patients (up to 21 years old), including those recently discharged from the hospital, ensuring appropriate follow-up and assistance with meeting resource needs (food, housing, etc).
• Conduct comprehensive assessments to address behavioral, social, emotional, and systemic needs of patients and families; provide referrals based on identified needs; and ensure caregivers and patients receive prompt, coordinated communication.
• Perform daily tracking of family needs, continuously evaluate the effectiveness of the patient/family care map, and modify plans based on evolving needs and goal progression.
• Maintain timely, accurate clinical documentation for each family; utilize Athena and other internal systems to close patient visits and charts within required timeframes.
• Provide interventions aligned with the social, emotional, and physical needs of patients and caregivers, including de-escalation of mental health crises, behavioral issues, and family conflict; escalate high-risk patients through appropriate pathways.
• Facilitate case management requiring clinical expertise across various systems, helping patients and families navigate the complexities of mental health diagnoses.
• Research and resource validated external services to meet behavioral and social needs, including social services agencies and behavioral health specialists.
• Provide psychoeducation on mental health diagnoses, treatment progression, the importance of treatment adherence, and related topics as appropriate.
• Collaborate regularly with external care team members, including school systems, specialists, and respective state department of child welfare as needed.
• Participate in scheduled interdisciplinary team consultations to monitor patient progress.
• Represent Imagine Pediatrics professionally to patients, families, providers, and the broader community.
• Perform other duties and responsibilities as assigned by manager.

Behavioral Health Care Coordinator

Therapist

• Deliver high-quality, evidence-based teletherapy while partnering closely with caregivers, schools, medical providers, and an interdisciplinary care team
• Work alongside pediatricians, nurses, care coordinators, and other healthcare professionals to assess, treat, and support pediatric patients experiencing a range of emotional, behavioral, and developmental needs
• Provide psychotherapeutic intervention to children with severe mental illness and mood disorders
• Conduct comprehensive assessments in order to diagnose and form treatment plans for patients
• Provide evidence based episodic therapeutic interventions for children and adolescents managing mood disorders and severe persistent mental illness
• Deliver care using evidence-based modalities such as cognitive behavioral therapy and dialectical behavioral therapy
• Monitor progress of therapy utilizing patient reported outcome measures (PROMs)
• Conduct crisis assessment utilizing validated screening tools
• Support post-acute transitions by providing follow-up care to ensure stabilization
• Document visits with critical detail in our electronic medical record
• Meet regularly with behavioral health manager to discuss caseload progression
• Work collaboratively with crisis team members on care coordination for various cases

Mental Health Therapist

Pharmacist

• Manage, triage, and assign clinical pharmacy referrals to appropriate clinical pharmacy team member
• Support internal and external team members in the clinical pharmacy referral process based on patient needs
• Schedule patient/caregiver appointments for pharmacist-driven clinical programs
• Prepare charts in advance of Clinical Pharmacist appointments
• Communicates with pharmacies, insurance companies, and internal team members to resolve medication access barriers with the support of pharmacist where needed
• Completes medication histories
• Monitor incoming medication renewal requests and manage per internal protocols, where allowable by state law, and seek assistance when outside renewal protocols
• Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist
• Demonstrates the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.
• Perform other duties as assigned

Medication Support Navigator, Certified Pharmacy Technician

• Provide medication management services inclusive of medication access, medication education, medication adherence, comprehensive/directed medication management, and quality metric support for the designated region in alignment with the programs as designed by the medication management center of excellence.
• Assist with medication access management services between the patient, pharmacy, insurance, and medical provider through oversight and support of the region Medication Support Navigator.
• Provide accurate, thorough medication education, medication adherence assessment, and comprehensive/directed medication management through direct interactions with patients/caregivers, internal and external care team members, and works independently under individualized scope of clinical practice (where applicable).
• Document encounters in the patient electronic medical record, including closed-loop communication with patient care team.
• Promote the practice of evidence-based, cost-effective medication management by keeping abreast of new drugs, devices, and medical literature.
• Document/report adverse drug events (ADEs), medication allergies and medication errors per procedure.
• Liaison between the designated region and the medication management center of excellence.
• Practice pharmacy in compliance with all governing regulatory authorities.
• Perform other duties as assigned.

Pediatric Clinical Pharmacist

QA Engineer

• Listen to recorded calls and assess the quality of interactions based on predetermined criteria, including adherence to scripts, professionalism, accuracy of information provided, and compliance with regulatory guidelines.
• Design and conduct comprehensive training programs for new and existing staff to ensure they meet quality and performance standards. Create a culture of continuous improvement.
• Deliver feedback to outreach groups regarding strengths and areas for improvement in their communication skills and adherence to company policies and procedures.
• Maintain a consistent feedback loop with patient and network leaders and develop action plans to maintain a high standard of excellence.
• Organize and facilitate call calibration sessions to ensure consistency and accuracy in all communications.
• Facilitate discussions to establish consensus on quality standards and scoring criteria for evaluating calls; compile results and provide recommendations for adjustments.
• Analyze data from quality monitoring activities, identify trends, patterns, and areas of improvement.
• Maintain accurate records of evaluations and feedback and prepare comprehensive reports, summarizing evaluation results, performance metrics, and key insights.
• Design and create comprehensive job aides and SOP’s based on trends and patterns identified during QA reviews.
• Update training materials and job aids in alignment with organizational process changes that impact patient engagement.

Quality Assurance Specialist – Patient Engagement

Manager

• Providing support and encouragement to patients and families who are experiencing / recently experienced a behavioral health crisis.
• Handle case referrals, assess for resourcing needs and care gaps, review case progress, and determine case closure.
• Assist patients and families in their individual recovery goals through psychoeducation and linkage to community resources.
• Assess social determinants of health and barriers to care including but not limited to housing, income, food insecurity, and transportation needs.
• Connect patients and families with support groups, community networks, and aids toward mental wellness.
• Collaborate with interdisciplinary team members to facilitate the patient and family’s treatment plan goals.
• Coordinate care management with agencies surrounding the child such as DCFS, school systems, outside care team members, and more.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Perform other duties as assigned.

Crisis Care Manager

• Feature and bug fix testing on both web and mobile
• Automated test case writing within Reflect.run
• Test plan development in collaboration with a cross-section of engineers
• Managing project ticketing workflow within Jira digesting stories and issues, prioritizing, and communicating severity
• Executing and managing automated tests
• Using TestFlight and Play Store for mobile testing
• Partnering with product/customer support to help triage and prioritize issues
• Shepherd releases, coordinating readiness across teams
• Stay up to date with emerging trends, tools and technologies in mobile application testing

Senior QA Engineer

• Manage assigned Health Services staff promoting a healthy work and learning environment
• Ensure adequate training of new staff and ongoing training of existing staff
• Maintain adequate coverage in the assigned health services area and when necessary, provides justification for changes in staffing levels
• Hire, counsel and provide performance management to staff as necessary
• Provide feedback and coaching to staff on an ongoing basis
• Perform timely annual performance reviews for all assigned staff in accordance with Human Resources policy and procedures
• Along with the VP and Director of Health Services, monitor expenses and compliance with the budget
• Along with the VP and Director of Health Services or Operations Manager, provide justification for necessary capital and operational expenses
• Ensure effective and efficient utilization of resources in daily management decisions
• Support and operationalize the integrated model of care
• Lead quality improvement projects designed to improve clinical outcomes and patient satisfaction
• Participate in nursing research activities and support evidence based pediatric nursing
• Model a caring philosophy focusing on health promotion and safety education
• Champion age-appropriate developmental considerations and holistic patient care
• Direct health services planning and policy making through constructive collaboration in key committees
• Must have the ability to work well with others, have good communication skills and regular attendance is required
• Champion continuous improvement activities and serves as a coach and mentor to clinical staff
• This is a hybrid role (1 day in office and 4 days from home)
• Perform other duties as assigned

Manager, Health Services

• As a Resource Specialist Care Manager, you will work with the families of medically complex children providing emotional support, care coordination, and resourcing support in navigating the healthcare system.
• Conduct thorough assessments, exploring the current medical, behavioral, and complex social needs.
• Identify barriers to care, such as food insecurity, unstable housing, transportation challenges, and insurance limitations.
• Collaborate with families and multidisciplinary teams to establish individualized care goals.
• Develop and maintain an integrated care plan addressing medical, behavioral, and social needs.
• Ensure timely follow-up on referrals, evaluations, and treatment recommendations.
• Offer education to families about navigating local resources and agencies.
• Provide emotional support and guidance when families are facing challenging situations.
• Advocate for resources and removal of barriers and connect families with available resources.
• Build and maintain relationships with community organizations that serve children with medical and behavioral health complexities.
• Stay informed on emerging programs and resources relevant to the population served.
• Represent the organization at community events, health fairs, and resource meetings.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Perform other duties as assigned.

Resource Specialist, Care Manager

Customer Success Manager

• Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department.
• This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth.
• Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region
• Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results
• Build and maintain strong and lasting partner relationships and operate as the ongoing point of contact for client partners
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Collaborate with the market teams to lead Joint Operating Committee meetings
• Identify new growth opportunities in collaboration with business development
• Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale
• Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery
• As the team grows, supervising manager and associate level team members.
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Provide input to the product and solution development process as the “voice of the customer”

Director, Partner Success

Product Manager

• Define and drive product strategy
• Lead through ambiguity at scale
• Deliver high-impact outcomes
• Elevate the product organization
• Build deep domain expertise