Customer Support

• Respond to general questions from customers and internal personnel regarding customer issues
• Serve as first level of contact for customers requiring Technical Support of internal products (Tier 1)
• Answer calls, Omni-Channel chat, emails and perform minor troubleshooting
• License generation and processing orders for internal and external customers
• Monitor service inventory and perform general administrative tasks
• Act as primary contact for internal technical support staff and for questions regarding status of service orders
• Escalate technical issues to appropriate Support Specialist, Technologist, or Inside Sales Engineer
• Perform all aspects of order entry: receipt of PO, data entry of order, ensure product shipped on time, invoice customers
• Confirm accuracy of pricing, discounts, model numbers and obtain configurations when necessary
• Determine sales tax requirements when necessary
• Work with Finance to resolve credit issues and supply supporting documentation
• Complete all Metrix and Oracle transactions timely and accurately
• Follow-up with customers to ensure issues are adequately resolved
• Participate in customer support projects

Customer Service Representative

Customer Support Representative, Streaming Services

Bilingual Customer Service Representative, Wealth Advisor Services

Bilingual Customer Service Representative

Business Support Specialist

Vice President, Customer Experience