Imagine Communications

Support Engineer

• Provide Tier 2 technical support to existing customers of Imagine Communications
• Resolve or escalate customer issues using technical ability and knowledge
• Troubleshoot, analyze, debug, and resolve client-reported issues on mission-critical complex solutions
• Provide training or instruction to clients
• Work closely with a professional team of support engineers
• Document support cases with troubleshooting details and resolution information
• Work with customers to capture traces, gather screenshots and user shadow sessions
• Provide frequent progress updates to clients on defects and open support requests
• Independently follow up on backlog and ensure aged cases are updated
• Clearly escalate issues to the appropriate functional group
• Use internal knowledge base to assist with troubleshooting

Technical Support Engineer

Software Engineer

• Build, optimize, and support scalable data pipelines and analytics-ready data models
• Design, develop, and maintain ELT data pipelines in Snowflake
• Integrate data from Oracle Fusion Analytics (FAW) into Snowflake using IICS
• Monitor, troubleshoot, and optimize IICS workflows and data pipelines
• Implement CI/CD pipelines for Snowflake and IICS assets
• Write, optimize, and tune complex SQL for data transformations
• Develop Snowflake stored procedures using SQL and Python
• Support multi-environment Snowflake deployments (Dev, QA, Prod)

Technical Support Engineer

Snowflake Developer