Imagine Communications

Procurement

• Assist department in monitoring spend/supplier profile data and providing timely reports
• Identify procurement needs and collaborate with internal stakeholders to define requirements
• Assist preparers in creating requisitions in Oracle Fusion, ensuring accuracy and compliance
• Register and maintain supplier profiles in Oracle Fusion
• Liaise with suppliers and internal stakeholders to resolve issues related to invoices, POs, and payments
• Monitor supplier relationship and performance to ensure timely delivery and accuracy of orders and invoices
• Assist in ensuring contracts in Cobblestone data warehouse are accurate and up to date
• Review requisitions for completeness and compliance with Global Procurement guidelines
• Track and follow up on open purchase orders with requisitioners and suppliers
• Run and analyze procurement reports to monitor KPIs and objectives
• Provide and create Oracle Fusion Global Procurement training to new staff and support users with system navigation
• Maintain accurate Procurement records for audit and reporting purposes
• Obtain supplier quotations, review, summarize and present best procurement options to internal stakeholders
• Complete recurring purchases by obtaining quotes, preparing requisitions and following up with suppliers
• Collaborate with departments and support other Global Procurement team members and management
• Complete additional duties and projects as assigned by Management

Procurement Assistant

Customer Support

• Respond to general questions from customers and internal personnel regarding customer issues
• Serve as first level of contact for customers requiring Technical Support of internal products (Tier 1)
• Answer calls, Omni-Channel chat, emails and perform minor troubleshooting
• License generation and processing orders for internal and external customers
• Monitor service inventory and perform general administrative tasks
• Act as primary contact for internal technical support staff and for questions regarding status of service orders
• Escalate technical issues to appropriate Support Specialist, Technologist, or Inside Sales Engineer
• Perform all aspects of order entry: receipt of PO, data entry of order, ensure product shipped on time, invoice customers
• Confirm accuracy of pricing, discounts, model numbers and obtain configurations when necessary
• Determine sales tax requirements when necessary
• Work with Finance to resolve credit issues and supply supporting documentation
• Complete all Metrix and Oracle transactions timely and accurately
• Follow-up with customers to ensure issues are adequately resolved
• Participate in customer support projects

Procurement Assistant

Customer Service Representative