Senior Manager, IT Identity & Access, IAM
Kraft Heinz
AzureCloudCyber SecurityServiceNow
Service Channel Manager
Cennox
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Oracle
About the role
- Receive, review, and triage incoming service calls via Service Channel and Oracle
- Dispatch service requests promptly to appropriate Field Managers and Technicians
- Enter and maintain accurate notes and updates in both systems throughout the service lifecycle
- Collaborate closely with Field Managers to assign appropriate technicians and schedule work to meet customer needs
- Liaise with customers and Project Managers to coordinate quotes when required
- Ensure all parties are informed of work order statuses, delays, or escalations
- Manage and maintain spreadsheets and other documents related to service request tracking
- Verify work completion details with service personnel and accurately close out service calls in Oracle and Service Channel with required documentation and notes
- Perform other duties as assigned
Requirements
- Minimum of 2 years’ experience in service coordination, dispatch, or facilities support
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Experience with Service Channel and/or Oracle systems preferred
- Strong communication and organizational skills
- Ability to prioritize tasks in a fast-paced, service-driven environment
- Comfortable working with teams and vendors primarily in Eastern Standard Time (Ohio/GA focus)
- Subject to pre-employment, random, reasonable suspicion, and post-accident drug and alcohol testing per company policy
- Employment eligibility verification via E-Verify
- Vision correctable to 20/20
- Finger dexterity for keyboarding and computer usage
- Ability to sit or stand and stay focused for long periods
- Ability to bend, lift, and drive
