Cennox

Service Channel Manager

Cennox

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

JuniorMid-Level

Tech Stack

Oracle

About the role

  • Oversee intake, coordination, and closeout of service work orders using Service Channel and Oracle.
  • Dispatch service requests to Field Managers and Technicians in a timely manner.
  • Enter and maintain accurate notes and updates in both systems throughout the service lifecycle.
  • Collaborate with Field Managers to assign technicians and schedule work in alignment with customer needs.
  • Liaise with customers and Project Managers to coordinate quotes when required.
  • Ensure all parties are informed of work order statuses, delays, or escalations.
  • Manage and maintain spreadsheets and other documents related to service request tracking.
  • Ensure records are organized, accurate, and accessible for reporting or audits.
  • Verify work completion details with service personnel and accurately close out service calls in Oracle and Service Channel with all required documentation.
  • Performs other duties as assigned.

Requirements

  • Minimum of 2 years’ experience in service coordination, dispatch, or facilities support.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience with Service Channel and/or Oracle systems preferred.
  • Strong communication and organizational skills.
  • Ability to prioritize tasks in a fast-paced, service-driven environment.
  • Comfortable working with teams and vendors primarily in Eastern Standard Time (Ohio/GA focus).
  • Subject to pre-employment drug and alcohol testing requirements, as well as random, reasonable suspicion, and post-accident drug and alcohol tests.
  • Vision correctable to 20/20. Finger dexterity for keyboarding. Ability to sit or stand for long periods. Ability to bend, lift, and drive.