Cennox

Inspector

• Perform scheduled inspections, surveys, and related project work
• Test and inspect Fire Alarm Systems
• Test and inspect Burglar Alarm Systems in banking centers and remote ATM’s
• Complete project work related to BA and FA alarm systems
• Schedule your assigned work
• Complete jobs and paperwork correctly and in a timely manner
• Clean and detail exterior, update signage/decals, inspect electrical, perform minor refurbishments, and change light bulbs of Automated Teller Machines
• Clean stainless-steel surfaces inside bank vaults
• Perform preventative maintenance on money counting machines (Glory Machines)
• Complete detailed alarm surveys
• Perform ADA compliance inspections
• Report defective material or inaccuracies
• Organize and manage paperwork and inventory
• Take meticulous photographs of required devices, forms, and areas
• Performs other duties as assigned

Commercial Systems Inspector, Bank Equipment

Call Center Representative

• Accept and process emails/service requests/updates from clients or technicians via phone and/or email
• Accurately document call information in database
• Update customer with service status and call completion information
• Solicit client/customer feedback to improve customer service
• Troubleshoot a variety of service tickets to determine best resolution for issues and client requests
• Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis
• Assist Field Service Technicians with service tickets, lock access, or other various workload issues
• Dispatch combinations for S&G lock system, dispatch combinations/close seals for Cencon lock system, and verify safety of on-site technicians
• Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging)
• Communicate essential information to co-workers and other departments
• Coordinate with Field Service to provide timely updates to clients on open service calls
• Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients
• Stay current with emails, procedural updates, and call handling documentation
• Work through Managed Source tickets as they are created in accordance with the procedures outlined in the MS Wiki
• Assign the appropriate Managed Source technician to MS tickets by determining tier status

Call Center Agent

Data Engineer

• Define and execute the data platform strategy, including architecture, tools, and data integration approaches.
• Lead the design and evolution of scalable data infrastructure leveraging tools such as Databricks and Fivetran.
• Establish standards for data ingestion, transformation, storage, and access across the organization.
• Align data platform capabilities with business priorities and long-term analytics objectives.
• Oversee the development and maintenance of data pipelines, ETL/ELT processes, and data models.
• Provide technical leadership to Data Engineers in building efficient, reliable, and scalable data solutions.
• Ensure seamless integration of data from systems such as Oracle Fusion into centralized data environments.
• Partner with Report Analysts and business teams to ensure data availability supports reporting and analytics needs.
• Establish and enforce data governance policies, standards, and best practices.

Data Platform Manager

Project Manager

• Provide administrative and operational support to the Project Management team
• Help coordinate project activities from start to finish
• Track project progress, maintain documentation, and communicate with internal teams and vendors
• Ensure project information is accurate and up to date
• Support Project Managers with the day-to-day coordination of assigned projects
• Monitor project status and follow up on missing information or required updates
• Prepare reports, spreadsheets, and project updates for leadership

ES Project Coordinator

Database Administrator

• General clerical duties as assigned to support department
• Data administration
• Data entry
• Prepare and distribute reports timely and accurately
• All other duties as assigned