Call Center Agent

Cennox

Call Center Agent supporting clients and Field Service Technicians in a dynamic work setting. Responsibilities include managing service requests, client communication, and troubleshooting issues.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Accept and process emails/service requests/updates from clients or technicians via phone and/or email
Accurately document call information in database
Update customer with service status and call completion information
Solicit client/customer feedback to improve customer service
Troubleshoot a variety of service tickets to determine best resolution for issues and client requests
Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis
Assist Field Service Technicians with service tickets, lock access, or other various workload issues
Dispatch combinations for S&G lock system, dispatch combinations/close seals for Cencon lock system, and verify safety of on-site technicians
Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging)
Communicate essential information to co-workers and other departments
Coordinate with Field Service to provide timely updates to clients on open service calls
Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients
Stay current with emails, procedural updates, and call handling documentation
Work through Managed Source tickets as they are created in accordance with the procedures outlined in the MS Wiki
Assign the appropriate Managed Source technician to MS tickets by determining tier status

Requirements

What you’ll need

Previous experience in a call center, preferred
High school diploma or equivalent
Proficient in Microsoft applications: Windows, Word, Outlook, Excel

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cennox Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2004 🤝 B2B 🛒 Retail 🏦 Banking 💰 Private equity on 2021-07 B2B
Retail
Banking Cennox is a global managed-services provider that delivers technology installation, security integration, and facility transformation for retail and banking customers. The company installs and supports payment and banking hardware (ATMs, ITMs, teller devices), upgrades security infrastructure, and handles store and branch redesign, branding, and fit-outs, offering end-to-end project management and ongoing operational support. Call Center Agent Job not on LinkedIn 🔥 34 minutes ago 🇺🇸 United States – Remote 💵 $20 - $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Accept and process emails/service requests/updates from clients or technicians via phone and/or email
Accurately document call information in database
Update customer with service status and call completion information
Solicit client/customer feedback to improve customer service
Troubleshoot a variety of service tickets to determine best resolution for issues and client requests
Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis
Assist Field Service Technicians with service tickets, lock access, or other various workload issues
Dispatch combinations for S&G lock system, dispatch combinations/close seals for Cencon lock system, and verify safety of on-site technicians
Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging)
Communicate essential information to co-workers and other departments
Coordinate with Field Service to provide timely updates to clients on open service calls
Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients
Stay current with emails, procedural updates, and call handling documentation
Work through Managed Source tickets as they are created in accordance with the procedures outlined in the MS Wiki
Assign the appropriate Managed Source technician to MS tickets by determining tier status 🎯 Requirements
Previous experience in a call center, preferred
High school diploma or equivalent
Proficient in Microsoft applications: Windows, Word, Outlook, Excel Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Inbound Sales Consultant – Call Center Sales 🔥 50 minutes ago Viking 5001 - 10000 🚗 Transport Website LinkedIn All Job Openings Inbound Sales Consultant in a fully remote position for Viking Cruises. Assisting customers in purchasing cruises by handling inbound sales calls and providing personalized recommendations. 🇺🇸 United States – Remote 💵 $80k - $190k / year 💰 $500M Private Equity Round on 2020-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor Service Team Coordinator – Call Center 🔥 11 hours ago ChenMed 1001 - 5000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Service Team Coordinator responsible for inbound and outbound calls related to patient services. Ensuring excellent customer service and collaboration with healthcare teams in a remote capacity. 🇺🇸 United States – Remote 💵 $17 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Call Center Representative 🕒 Yesterday TechOp Solutions International 51 - 200 🔐 Security 🏛️ Government 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Representatives at TechOp Solutions handling calls, ensuring accuracy, and maintaining compliance in client operations. Detail-oriented individuals thrive in fast-paced environments. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Call Center Representative 🕒 Yesterday TechOp Solutions International 51 - 200 🔐 Security 🏛️ Government 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Representative supporting client operations by answering calls, documenting information, and ensuring compliance. Requires strong communication skills and experience in a call center environment. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Call Center Representative 🕒 Yesterday Jobs for Humanity 11 - 50 🤝 B2B 📚 Education 🎯 Recruiter Website LinkedIn All Job Openings Call Centre Agent making outbound calls and processing customer applications. Building rapport with customers and updating CRM system in a flexible work environment. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Call DocumentationService Ticket ManagementClient Feedback SolicitationDatabase ManagementService Status Updates

Soft Skills

Communication SkillsProblem-SolvingTeam CoordinationCustomer Service Orientation