IICRC

Business Development Rep

• Identify and establish relationships with potential trade partners and referral sources.
• Nurture and maintain strong, long-term relationships with trade partners and referral sources.
• Promote services by educating potential and existing partners about our restoration services.
• Ensure that work is returned to trade partners from our customers.
• Guarantee that all mutual customers are treated with respect and professionalism.
• Create and implement effective sales strategies to drive business growth.
• Attend industry events, conferences, and networking opportunities.
• Conduct market research to identify new opportunities and stay updated on industry trends.
• Provide regular reports on sales activities and market insights to the management team.

Business Development Manager

Sales

• Maintain contacts
• Meet people in new situations that encourage SERVPRO® referrals

B2B Sales Representative

Human Resources

• Serve as the primary HR functional owner for ADP Workforce Now, partnering with HR, Payroll, Benefits, Finance, IT, franchise HR contacts, and ADP resources
• Configure and maintain HRIS workflows, approvals, security, access, and self service functionality
• Support core HR modules including employee data, onboarding, time off, time and attendance, payroll, benefits, performance, and reporting
• Own HR system integrations and data feeds, including setup, monitoring, troubleshooting, and vendor coordination
• Oversee third party vendors supporting HRIS configuration and enhancements, ensuring accurate and compliant delivery
• Gather and translate business requirements into effective HRIS configurations and system solutions
• Troubleshoot system issues and manage testing, validation, documentation, and deployment of system changes
• Create and maintain reports and dashboards, ensuring data accuracy and consistency
• Participate in projects, acquisitions, integrations, and continuous improvement initiatives

HRIS Analyst

Project Manager

• Respond quickly to loss calls and initiate contact with the customer and adjuster.
• Communicate clearly to build trust and explain the mitigation process.
• Assess and scope the damage, then document it thoroughly using Sketch, MICA, and Xactimate.
• Secure applicable contracts and obtain proper authorizations.
• Coordinate, supervise, and assist in the production of all emergency mitigation services including water extraction, drying, fire/smoke cleaning, mold remediation, and content protection.
• Work with the team to return the customer’s property to pre-loss condition or prepare it for reconstruction services.

Water & Fire Project Manager

Accountant

• Prepare financial statements, analysis, and reports in accordance with GAAP.
• Assist in the monthly close process to ensure timely completion
• Prepare and analyze various balance sheet reconciliations including cash, prepaids, fixed assets, accounts receivable, accounts payable, and accrued liabilities
• Post and review journal entries, accruals, and adjustments
• Prepare financial reports, other analyses, and other special projects requested by management
• Support Sarbanes-Oxley (SOX) compliance efforts, including control testing and documentation

Senior Accountant

Account Manager

• Selling our services to potential clients who have experienced a loss
• Visiting sites where a loss has occurred
• Speaking with the owner of the property or business
• Documenting information on the site and follow-up

Sales Account Representative

Digital Marketing

• Own the entire digital marketing funnel
• Build a brand
• Dominate Google Search and Local Services Ads
• Use Google Analytics to track conversions
• Create high-quality content for local communities
• Leverage AI tools to streamline workflows
• Operate independently while executing strategies

Digital Marketing Lead

• Develop the pipeline of new business through prospecting.
• Develop and maintain key relationships with clients.
• Identify targets for Disaster Response and prospect in the field during the golden hours between 10am and 4pm Mon-Friday.
• Conduct education and training programs to grow sales with Commercial and Residential opportunities.
• Execute tactics to support overall company strategies/goals by identifying potential sales opportunities within the insurance/restoration industry.
• Participate in Insurance Industry Events at least 2 times per month.
• Use CRM software to manage new and existing clients and maintain records of all marketing activities daily.
• Attend training courses and continuous learning opportunities.

Business Development Specialist

• Promotes/sell services to existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Research sources for developing prospective customers and for information to determine their potential.
• Coordinates sales effort with marketing, sales management, and production teams.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
• Plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Maximize ROI on all assigned associations, trade shows and conventions.

• Oversee projects for residential & commercial losses caused by fire, water, mold and natural disasters.
• Develop relationships to build and grow accounts and manage projects.
• Oversee projects with the help from an assigned Construction Superintendent, from start to finish and manage contractors.
• Support and implement the Company’s Project Quality Planning and Control process.
• Initiate and maintain liaison with clients and contacts to facilitate successful project execution.
• Establish project objectives, policies, procedures and performance standards within boundaries of corporate policy.
• Monitor/control construction through administrative direction of the on-site Superintendent.
• Evaluate construction progress and team performance to ensure projects are built on schedule and within budget.
• Manage financial aspects of contracts reporting.
• Identify all potential legal problems and litigation for their projects and review them with the Branch Manager.
• Oversee completion of project close-out.
• Represent the company in project meetings.
• Provide technical assistance and support to all members of the project team.
• Identify new work opportunities and inform Sales and Marketing of potential projects with current clients.
• Actively leads an internal team(s) that focuses on continuous improvement of the business.

Producer

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time sensitive material
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO ® services
• Participate in, and contribute to, company meetings
• Contribute to safety and risk management protocol

Production Manager

Manager

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and/or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines/schedules
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client’s wellbeing
• Conduct regular one-on-one meetings with team members to review key deliverables and actual performance relative to projected expectation