IHG Hotels & Resorts

Manager

• Work closely with the Senior Director of North Africa to support IHG’s growth agenda
• Actively seeking out development opportunities including new builds, conversions, portfolio deals, and strategic brand rollouts
• Build a strong market network, stay updated with industry news, develop relationships with owners, developers, consultants, investment groups, and government stakeholders
• Assess and analyse opportunities quickly and independently, identifying site suitability, brand fit and commercial viability
• Working closely with the Senior team supporting negotiations end-to-end, partnering with Investment Analysis and senior development leadership
• Manage RFP responses, feasibility inputs, and internal approval processes, creating informative decks for presentation to the business
• Collaborate across IHG functions (design & engineering, operations, legal, finance) to move deals from concept to close
• Stay ahead of market intelligence, track competitor activity, supply pipelines, and capital appetite across North Africa

Senior Manager – Development

Consultant

• Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area
• Analyze guest feedback to identify areas of opportunity
• Consult with hotel management and develop action plans
• Support growth initiatives by delivering real time data from the field
• Work with assigned portfolio of hotels to evaluate and document product quality levels
• Schedule and conduct onsite visits
• Develop action plans as a guide for hotel management/ownership

Consultant Quality

• Act as the first point of contact for the sales support desk. Respond to inquiries from hotel sales and marketing teams.
• Provide hotels the solutions to the issues within the standard time frame, and the problems and issues are resolved to the satisfaction of our hotel colleagues.
• Capture information related to any hotel inquiries, track response time and time required to resolve the issues.
• Report common and repeat issues reported from hotels, and feedback to functional team for enhancement made to tools, programs and work process.

Consultant, Critical Response – Support

• Support strategy development and execution via analytics, research, slide / output development, etc.
• Support the development of key Executive and external documents (incl. those for the Board of Directors, Executive Committee, Owners Associations, Investors, etc.)
• Support the Global Marketing & Commercial Strategy annual planning process.
• Oversee processes for preparing stakeholders and materials for key internal meetings.
• Support driving the acceleration of key priorities by engaging across the business

Associate Manager – Strategy

Human Resources

• Provide support to align HRBP and clients on key HR programs and initiatives, talent strategy, and HR systems.
• Liaise with the HR Leader to the COE’s (Talent Acquisition, Employee Relations, Mobility, Compensation, Benefits, Talent Management, L&D, I&I, Global People Services, etc.).
• Partner with Line Managers and walk through all Oracle transactions to include new positions, requisitions, manager changes, etc.
• Onboarding / Offboarding colleagues, i.e., I9 verification, rehire issues, HR questions, mobility with transfers, separation questions.
• Manage the approval of all backfills / new positions within the AMER region / Global Process.
• Support org design and change management initiatives in partnership with HRBPs, i.e,, preparing severance, contact for colleague questions, changes in the system, etc.
• Maintain quality employee records / data in all databases, i.e., confirmation letters, FWA.
• Ensures compliance with employment regulations through oversight of I-9s, state and federal notices, and severance processes.
• Use working knowledge of HR policies and compliance to assist colleagues, ensuring questions are addressed accurately or redirected appropriately.
• Generate and analyze data and trends to support HR initiatives, i.e., talent planning, merit process, colleague heartbeat, pay equity evaluations, etc.
• In partnership with HRBPs, consult with clients on performance elevation plans (PEP) and related matters and processes. May execute PEP end-to-end.
• Demonstrate a continuous improvement mindset, may be involved in performance reviews, providing feedback to employees, and developing training programs to enhance skills, etc.

HR Specialist

Marketing

• Assist in the development and implementation of global broad-base and Americas region-specific programs.
• Work with vendors and agencies to develop specifications for each initiative.
• Ensure each campaign/initiative has proper controls in place for accurate measurement and analysis.
• Manage day-to-day relationship with advertising agency(s) and fulfillment vendor(s).
• Assist in the management and execution of initiatives.
• Monitor departmental budget lines.
• Support manager with other marketing projects as necessary.

Senior Manager – Development

Consultant Quality

Consultant, Critical Response – Support

Associate Manager – Strategy

HR Specialist

Associate Manager, Loyalty Marketing