IHG Hotels & Resorts

Brand Manager

• Support planning and activation of global campaigns across Upper Luxury brands
• Ensure each campaign/initiative has proper controls for accurate measurement and analysis
• Manage day-to-day relationship with internal teams and agencies
• Maintain processes, timelines, and decision frameworks for efficient global execution
• Support manager with ad-hoc marketing projects as necessary
• Support manager with development of plans and campaign-wrap-up reports

Associate Manager, Upper Luxury Brand Marketing

Operations

• Specializes in hotel operations that include supporting all current initiatives and policies across the organization. Must be able to solve sophisticated technical issues as well as know and retain high levels of data that support operational function of hotels.
• Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers. Capture trends and report issues impacting normal hotel operations based on daily contacts.
• Create informational resources for the purpose of providing tools that can be easily accessed by hotel staff, owners, management companies and internal partners allowing the facilitation of self-service support.
• Responsible for supporting and trouble shooting distribution errors, rate parity, revenue and systems management.
• Frontline support and triage of significant operational impacts caused by large scale natural disasters in the AMER Region.
• Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance with the IHG Ecosystem of departments, applications, and initiatives.
• Complete special projects as required.

Consultant, Franchise Operations Support – French or Mandarin

Marketing

• Be the primary marketing point of contact for your portfolio of hotels
• Deliver data-driven insights and lead regular performance conversations
• Develop tactical marketing plans that drive revenue, bookings and occupancy
• Coordinate end-to-end campaign delivery, from brief to activation
• Use IHG's digital tools and platforms to maximise hotel performance and guest engagement
• Juggle multiple projects at once, hitting timelines and milestones along the way
• Educate hotel teams on digital marketing best practice and industry trends
• Collaborate across digital, revenue and marketing teams to keep everyone aligned

Field Marketing Services Manager

Sales

• Provide an industry-leading reservation solution in Portuguese, English and Spanish one or more language for all contacts
• Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
• Embrace the global and cultural diversity of our guest and business needs.
• Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
• Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
• Inspire loyalty through personalized and efficient service driven by the guest’s needs.
• Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
• Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
• Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
• Work effectively by understanding, trusting and using tools and information appropriately.
• Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.
• Take ownership of personal development while aligning with team priorities and company goals.
• Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
• Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
• Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
• Support and demonstrate IHG’s company values and ways of working.
• Willingly deliver on additional tasks as assigned.

Trilingual Reservations Sales, Portuguese

• Support the end-to-end lifecycle of IHG’s Guest Experience (GX) tools and platforms, including portal development, product optimization, documentation, and performance monitoring.
• Provide day-to-day operational support for the Guest Experience team, including managing team inboxes, coordinating testing, resolving issues, and supporting program operations.
• Drive adoption and effective utilization of guest experience tools by implementing engagement strategies, providing support resources, and analyzing usage trends to maximize impact across the organization.
• Bring a strong understanding of hotel operations and hospitality business practices to support the effective use of guest experience technologies and ensure tools are aligned with property-level needs and workflows.
• Develop and maintain training materials and documentation for enhancements, upgrades and support.
• Collaborate with software vendors and internal teams to enhance customer experience (GX) survey products and ensure they align with hotel needs and brand standards.
• Use working knowledge of tools like SQL, HTML to troubleshoot issues, support configurations, and contribute to technical investigations in partnership with product and vendor teams.

Operations Specialist, Guest Experience Analytics

Manager

• Lead end‑to‑end development of F&B concepts, including breakfast, coffee, bars, and ancillary offerings, from ideation through launch
• Translate brand vision and guest insights into practical, executable F&B programs
• Partner with Brand teams to ensure concepts reinforce brand positioning and guest promise
• Own the rollout of approved F&B innovations across the estate, ensuring readiness, clarity, and consistency
• Coordinate cross‑functional partners (Brand, Ops, Design, Training, Procurement, Finance) to deliver aligned workstreams
• Develop playbooks, tools, and standards documentation to support implementation and long‑term sustainment
• Evaluate concepts through an owner‑lens, including CPOR, labor models, CapEx impact, and ROI
• Support franchise communications by clearly articulating the “why” and “how” behind F&B changes
• Monitor post‑launch performance and identify optimization opportunities to improve results

Manager, Food & Beverage Concept – Innovation

Director

• Own and lead the end-to-end enrollment ecosystem across hotel, digital, sales, and emerging channels
• Drive sustainable growth in new member enrollments while protecting program integrity and member quality
• Define the global enrollment roadmap, balancing near-term performance with long-term capability building
• Lead, develop, and set direction for the Program Enrollment team, including direct reports and stakeholders
• Establish clear governance, decision rights, and operating cadence across stakeholders
• Act as senior point of escalation and decision-maker for enrollment-related topics
• Define global enrollment strategy aligned to IHG One Rewards growth, commercial priorities, and regional needs
• Own the portfolio of enrollment programs, incentives, and overlays across hotel, digital, sales, and partner channels
• Identify and incubate new enrollment opportunities, channels, and experiences; challenge legacy approaches and test-and-learn rapidly
• Own enrollment performance across channels, including volume, efficiency, quality, and cost effectiveness
• Establish clear success metrics, dashboards, and performance reviews in partnership with Analytics
• Monitor competitive enrollment tactics and recommend enhancements to keep IHG’s approach relevant and differentiated
• Ensure enrollment programs are simple, motivating, and operationally executable for hotels
• Partner with Regional Operations and Field Support to drive adoption, engagement, and compliance
• Oversee development of global standards, guidance, training, and communications supporting enrollment delivery
• Provide senior oversight across all enrollment touchpoints, including front desk, web/app, Wi‑Fi, RCC, sales, and group-related enrollment opportunities
• Partner with Technology and Digital teams to shape the enrollment experience roadmap and prioritize loyalty requirements
• Provide executive oversight of enrollment controls, fraud prevention, and program abuse mitigation in partnership with Loyalty Operations and Risk teams
• Ensure terms, conditions, and program mechanics are clear, compliant, and consistently applied

Director, Loyalty Program Enrollments

• Collaborate cross-functionally on a variety of privacy tasks, projects and initiatives
• Maintain and update Records of Processing Activities (ROPAs) and other key inventories
• Guide business process owners through ROPA assessments
• Work with Privacy Legal to resolve identified risks
• Monitor progress of privacy assessments and provide operational support
• Track and manage actions following Privacy Impact Assessments (PIAs)
• Coordinate the Regulatory Development process, including meetings and action tracking
• Monitor compliance with internal privacy policies
• Support monthly and quarterly reporting on privacy metrics
• Conduct privacy related research and contribute to short-term operational projects related research and contribute to short-term operational projects
• Prepare weekly, monthly and workstream specific operational reports
• Support upkeep of the OneTrust platform to ensure data accuracy
• Contribute to ongoing privacy operations projects