IHG Hotels & Resorts

Infrastructure Engineer

• Design, build, and maintain highly available and scalable distributed systems.
• Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure and ensure system health.
• Architect and optimize end-to-end CI/CD pipelines to ensure rapid, safe, and repeatable software delivery.
• Reduce manual, repetitive work by writing code and automation scripts using languages like Python, PowerShell, or Java.
• Exceptional analytical skills to correlate and troubleshoot complex issues across diverse platforms.
• Serve as the final point of escalation for high-impact technical challenges.
• Manage the full lifecycle of on-prem and cloud-based resources.
• Develop the strategic roadmap for monitoring and observability across the hybrid environment.
• Analyze system resource usage to forecast and manage capacity.
• Mentor junior team members, conduct code reviews, and promote SRE best practices across the organization.
• Maintain a high-security baseline for all platform services and ensure compliance with SOC 2, PCI-DSS, or CIS Benchmarks.

Senior Engineer, IT Infrastructure Engineering – Data Center

Communications

• Partner with the CEO for EMEAA and key members of the Leadership Team
• Provide strategic communications counsel
• Develop compelling narratives and support communication priorities across the region
• Lead the development and delivery of integrated communications programmes
• Shape clear, consistent messaging for colleagues, hotels and owners
• Own and evolve EMEAA's internal communications channels and platforms
• Manage central tools and resources that support Corporate Affairs across the region
• Act as a key connector across the organisation
• Lead, coach and develop a high-performing team
• Evaluate the effectiveness of communications activity through data, insights and stakeholder feedback

Senior Manager, Communications

Compliance

• Manage all administrative tasks related to the lifecycle of franchise license agreements within an assigned territory.
• Review and process applications, preparing and executing agreements, ensuring compliance with regulatory requirements, and maintaining accurate records.
• Serve as the primary contact for franchise applicants and existing franchisees.
• Issue and execute license agreements and related legal documents, issue compliance documents, and track franchise data.
• Represent the company in licensing matters such as negotiating comfort letters, collecting contract data, and managing fees.
• Ensure compliance with applicable laws, regulations, and company policies.

Franchise Licensing & Compliance Specialist

Artificial Intelligence

• Drive AI & Automation Adoption: Identify, design, and enable AI- and automation-driven process improvements across Product Security workstreams, including Vulnerability Management, Exposure Management, and Remediation & Response.
• Translate Security Needs into Requirements: Convert security use cases into clear process, data, and control requirements for implementation by enterprise AI and automation teams.
• Embed Decision Support: Integrate AI-enabled decision support into triage, prioritization, remediation orchestration, validation, and reporting workflows.
• Ensure Governance Alignment: Ensure AI use cases align with security governance, risk tolerance, audit requirements, and SDLC controls.
• Partner with Leadership: Collaborate with Product Security leaders to prioritize initiatives based on risk reduction, efficiency gains, and operational maturity.
• Establish Standards: Define repeatable patterns, standards, and success measures for AI-enabled security workflows to enable scalable adoption across the organization.

Manager, AI Process Enablement

• act as part of a team to file Sales, Use and Hotel related tax returns
• partner with a 3rd party tax provider regarding the management of Property Taxes (Real & Personal)
• conduct related tax audits, and process transactions in accordance with state and local statutory requirements
• identify discrepancies, clear errors, and perform root-cause analysis
• contribute to the continuous improvement of all areas in process scope
• administer, review, and analyze sales, use and hotel related tax returns for owned and / or managed hotels
• assist with research, audits, and planning projects
• analyze return transactions and notify hotels and business support of any tax variances
• maintain tax files for assigned hotels following state and local tax law
• respond to requests for tax information by internal customers and taxing authorities to resolve tax issues
• communicate with corporate accounting groups and hotel team members on account reconciliations
• review the tax calendar for accurate due dates, registration numbers and filing requirements
• assist with the maintenance of tax compliance tools, making corrections and updates on monthly basis to stay current with all law changes, rate changes, etc.
• complete tax registrations, business licenses and liquor license registrations

Senior Analyst, Sales & Property Tax

General

• Provide analytical and tactical support for assigned RMS team to ensure hotel satisfaction and effective revenue management service.
• Manage and execute a variety of specific revenue management related projects and processes to support targeted revenue growth for hotels serviced by the Revenue Management Services department.
• Act as hotel support coverage in the absence of the Portfolio Revenue Manager(s) as needed.
• Perform data analysis and strategic support for key assets contracted under the Revenue Management for Hire (RMH) service model.
• Assist assigned team in hotel Revenue Management calls as needed.
• Maintain database of information to assist in identifying trends for the purpose of improving hotel performance.
• Create ad-hoc reports as needed for hotel support; act as a backup for running daily, weekly and monthly reports.
• Assist assigned team with tactical revenue management duties.
• Create recap template for assigned team on a rotating basis.
• Work with Revenue Managers on assigned teams to provide administrative support as needed.

Portfolio Revenue Specialist

Executive Assistant

• Maintain team member’s appointment calendar; arrange hotel accommodations, travelling schedules and visa applications; expense claims, co-ordinate telephone calls, set up and maintain filing systems, update contacts listing.
• Complete and/or coordinate activities related to assigned special projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.
• Research and compile a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting management information; may require some analysis of data.
• Prepare a variety of departmental reports and/or presentations, gathering, and summarizing information from various sources as requested.
• Monitor and report variances to departmental budgets or track departmental spend information to help maintain operating controls.
• Answer inquiries related to daily activities/programs of work area, and act as a liaison between assigned work area and internal or external contacts to convey appropriate information.
• Monitor costs of projects and ensure that invoices/bills are accurate; ensure proper coding and forwarding of invoices to accounts payable; maintain tracking and reporting systems, if appropriate.
• Compose and prepare clear and concise correspondence as requested or required. Review documents, logs, reports or other work products for typographical accuracy and format.
• Provide administrative support to manager or managers within assigned work area. Organize and expedite flow of work for manager; follow-up on pending matters; communicate and interpret manager's instructions.
• Perform other administrative support duties as assigned to facilitate the smooth operation of the assigned work area. Prepare reports, charts, presentation data, or logs as required and according to established specifications.

Manager

• Support final system configuration, validation, and readiness for UKG Pro WFM
• Participate in UAT; identify defects, gaps, and operational risks
• Act as liaison between implementation teams and hotel operations
• Engage hotel leadership to validate workflows and ensure operational fit
• Translate system functionality into actionable operating practices
• Build alignment and adoption across hotel and regional leadership
• Influence stakeholders without direct authority
• Support change management, training, and readiness activities
• Identify and mitigate adoption risks and resistance
• Enable workforce strategies balancing productivity, service, and experience
• Improve forecasting, scheduling, and staffing practices
• Promote data-driven decision making across hotel team

Senior Manager, Workforce Management

• Assist the team with media relations activities including researching editorial opportunities, pitching trade media stories, writing press releases, advisories and articles
• Compile and update media lists, track media placements and create measurement reports
• Support conferences and industry events for the AMER Region, including development of speaker briefing materials, messaging documents, backgrounders, fact sheets and planning logistics
• Track and respond to external inquiries to the Corporate Communications inbox and hotel incident alerts; share a team rotation to manage and resolve inquiries and issues
• Prepare and format various departmental reports and presentations with clarity and accuracy
• Support the Corporate Communications team as needed, including researching external opportunities, creating reports, tracking data, and other duties as assigned

Corporate Communications Specialist

Procurement

• Execute OS&E category strategies across key sub-categories (e.g., amenities, linen, terry, fill, uniforms)
• Support the development and ongoing refinement of category plans through data, supplier insights, and stakeholder feedback
• Lead sourcing activities including RFIs, RFPs, and negotiations in alignment with category strategies
• Support contract implementation and supplier onboarding
• Manage supplier performance, identify risks, and escalate issues as needed
• Build strong supplier partnerships to support innovation, quality, and service delivery
• Partner with Brand, Operations, Design, and Procurement teams to support OS&E program adoption
• Act as a key point of contact for hotel stakeholders on category-related inquiries
• Support new hotel openings and transitions by aligning category strategy with project needs
• Analyze spend, supplier performance, and adoption metrics to identify opportunities
• Support dashboards, reporting, and executive summaries for leadership
• Provide data-driven insights to inform category strategy evolution
• Support execution of category initiatives, supplier rollouts, and regional procurement projects
• Coordinate timelines, track deliverables, and proactively address risks
• Manage multiple priorities across projects and operational support

Procurement Specialist

Brand Manager

• Support planning and activation of global campaigns across Upper Luxury brands
• Ensure each campaign/initiative has proper controls for accurate measurement and analysis
• Manage day-to-day relationship with internal teams and agencies
• Maintain processes, timelines, and decision frameworks for efficient global execution
• Support manager with ad-hoc marketing projects as necessary
• Support manager with development of plans and campaign-wrap-up reports