IHG Hotels & Resorts

Operations

• Specializes in hotel operations that include supporting all current initiatives and policies across the organization.
• Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers.
• Create informational resources for the purpose of providing tools that can be easily accessed by hotel staff, owners, management companies and internal partners allowing the facilitation of self-service support.
• Responsible for supporting and trouble shooting distribution errors, rate parity, revenue and systems management.
• Frontline support and triage of significant operational impacts caused by large scale natural disasters in the AMER Region.
• Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance with the IHG Ecosystem of departments, applications, and initiatives.
• Complete special projects as required.

Consultant, Franchise Operations Support – Japanese Language Required

Brand Manager

• Serve as a liaison between the assigned brand team and corporate resources, agencies, vendors, and the brands
• Assist department head, directors and managers in development of marketing initiatives and collateral
• Serve as assigned brand liaison for brand development and hotel launches
• Coordinate development and production of support tools (Marketing Plans, online postings, emails, podcasts, portal management)
• Coordinate print production, agency and vendor relationships
• Complete and/or manage assigned special projects, establish timetables and status updates
• Research and compile moderately complex data; create spreadsheets or databases and perform analysis
• Prepare departmental reporting and presentation materials using spreadsheet graphics and statistical software
• Manage coordination, upkeep and enhancements to brand experience spaces and prototypes
• Monitor departmental budgets including vendor billing, invoice coding, reconciliation and report discrepancies
• Manage availability and distribution of brand resources and ensure accessible electronic asset library

Associate Brand Manager, Strategy and Commercial Performance

Manager

• Lead the day-to-day management of 3–4 major initiatives, including facilitating cross-functional meetings, providing regular updates to leadership, and ensuring projects stay on track and on time.
• Monitor and evaluate program performance by analyzing guest and operator feedback, along with relevant industry trends, to identify opportunities for improvement.
• Drive the testing and validation of new solutions through close collaboration with vendors, hotel partners, and internal stakeholders.
• Oversee the execution of solution rollouts by developing clear supporting materials, communications, and executive-ready presentations.

Consultant, Franchise Operations Support – Japanese Language Required

Associate Brand Manager, Strategy and Commercial Performance

Associate Manager, Multi-Brand Solutions