Senior Manager, Workforce Management

IHG Hotels & Resorts

Support implementation of UKG Pro Workforce Management across IHG U.S. hotel portfolio.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support final system configuration, validation, and readiness for UKG Pro WFM
Participate in UAT; identify defects, gaps, and operational risks
Act as liaison between implementation teams and hotel operations
Engage hotel leadership to validate workflows and ensure operational fit
Translate system functionality into actionable operating practices
Build alignment and adoption across hotel and regional leadership
Influence stakeholders without direct authority
Support change management, training, and readiness activities
Identify and mitigate adoption risks and resistance
Enable workforce strategies balancing productivity, service, and experience
Improve forecasting, scheduling, and staffing practices
Promote data-driven decision making across hotel team

Requirements

What you’ll need

Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations)
Strong knowledge of labor management, scheduling, and service delivery
Experience balancing productivity with guest and employee outcomes
Ability to influence in a matrixed organization
Strong communication and stakeholder engagement skills
Workforce management systems (e.g., UKG or similar)
Operational expertise in hotel environments
Strategic thinking with execution focus
Stakeholder engagement and influencing without authority
Problem solving in complex environments
Change leadership and adaptability
Experience with large-scale implementation or transformation programs

Benefits

Comp & perks

impressive room discounts across our many properties
recharge days and volunteering days throughout the year
myWellbeing framework supporting wellbeing in your health, lifestyle, and workplace
unique and inclusive culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

labor managementschedulingservice deliveryworkforce management systemsforecastingstaffing practicesdata-driven decision makingchange managementtrainingoperational expertise

Soft Skills

influencecommunicationstakeholder engagementstrategic thinkingproblem solvingadaptabilityleadershipcollaborationalignmentengagement