Systems Engineer

• Build, configure, and validate Class II gaming systems for certification, shipment, and deployment
• Support active customer deployments, install readiness, and live production environments
• Troubleshoot and resolve system-level issues, including escalations impacting customer operations
• Ensure compliance with Class II, jurisdictional, and tribal regulatory requirements
• Support certification readiness, audits, and regulator-facing documentation activities
• Partner cross-functionally with TPMs, Engineering, Field Services, Operations, and customer-facing teams
• Act as a subject matter expert for Class II systems during deployments and production incidents
• Contribute to the stabilization and scaling of repeatable delivery and support processes

Systems Engineer III

Human Resources

• Define and lead the global strategy for employee relations, labor relations, and compliance
• Establish the vision, operating model, and long-term roadmap for ER and compliance programs
• Lead a globally distributed team to deliver consistent outcomes
• Serve as a trusted advisor to senior HR leadership on complex employee and labor relations matters
• Own and govern the global policy framework for employment laws and regulations
• Lead governance forums to drive alignment and consistency in policy interpretation
• Drive standardization and continuous improvement of ER case management across regions
• Lead, develop, and mentor a global team of employee relations professionals

Director, Employee Relations, Health & Safety

• Develop and lead the enterprise HR technology roadmap aligned with business and People strategy
• Establish and maintain global HRIS governance standards including system configuration, workflows, integrations, and data governance
• Drive enterprise-wide HR systems standardization and simplification initiatives
• Partner with IT and enterprise architecture teams to align HR technology solutions with enterprise strategy
• Govern prioritization of HR technology initiatives, enhancements, and investments
• Lead post-merger HR systems consolidation and transformation initiatives
• Drive continuous optimization of SuccessFactors and related HR technologies
• Lead process redesign and workflow optimization initiatives
• Identify and implement automation, self-service, and AI-enabled solutions where appropriate
• Enhance employee and manager experience through scalable HR technology solutions
• Oversee integrations across SuccessFactors, ServiceNow, Payroll, Benefits, and analytics platforms
• Ensure enterprise-wide data integrity, governance, and audit readiness
• Enable reporting and workforce analytics to support strategic decision-making
• Lead governance for HRIS projects, upgrades, implementations, and system enhancements
• Establish strong project management and change governance practices
• Lead and develop a global HRIS organization including managers, analysts, and project resources
• Serve as a strategic advisor to senior leadership on HR technology opportunities and risks

Senior Director, HR Information Systems

• Administer health, welfare, retirement, and wellness programs for U.S.-based employees.
• Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• Serve as the primary point of contact for employees and managers regarding leave-related inquiries and processes.
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.

Benefits Specialist

Manager

• Lead the delivery of Employee Services across the Americas region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
• Manage and develop a distributed team, building leadership capability, performance accountability, and a high-performing service culture across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute globally defined processes and standards, ensuring consistency and appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement within the region, identifying trends, inefficiencies, and opportunities to enhance service delivery, and partnering with global teams to implement improvements
• Ensure accurate and timely processing of employee data in SuccessFactors, maintaining strong data quality and operational discipline
• Drive adoption and consistent usage of ServiceNow as the case management platform, ensuring adherence to established processes and data standards
• Partner with HRIS and technology teams to support implementation of system enhancements, automation, and AI-enabled solutions, and drive adoption across the region
• Collaborate with Centers of Excellence (e.g., Benefits, Employee Relations, Compliance) to ensure processes are executed in alignment with policies and regulatory requirements
• Ensure service delivery operations adhere to applicable labor laws, company policies, and audit requirements, including U.S. and Latin American regulatory considerations, escalating risks as needed
• Maintain and continuously improve SOPs and knowledge base content related to service delivery processes
• Analyze service trends and performance data to inform decision-making and recommend improvements
• Collaborate with global Employee Services leaders, providing regional insights and contributing to the evolution of the overall People Operations model

Senior Employee Service Manager

• Lead the delivery of Employee Services across the APAC region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
• Manage and develop a distributed team, building leadership capability, performance accountability, and a high-performing service culture
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute globally defined processes and standards, ensuring consistency and compliance across countries within the region
• Drive continuous improvement within the region, identifying trends, inefficiencies, and opportunities to enhance service delivery, and partnering with global teams to implement improvements
• Ensure accurate and timely processing of employee data in SuccessFactors, maintaining strong data quality and operational discipline
• Drive adoption and consistent usage of ServiceNow as the case management platform, ensuring adherence to established processes and data standards
• Partner with HRIS and technology teams to support the implementation of system enhancements, automation, and AI-enabled solutions, and drive adoption within the region
• Collaborate with Centers of Excellence (e.g., Benefits, Employee Relations, Compliance) to ensure processes are executed in alignment with policies and regulatory requirements
• Ensure service delivery operations adhere to applicable labor laws, company policies, and audit requirements, escalating risks and issues as needed
• Maintain and continuously improve SOPs and knowledge base content related to service delivery processes
• Analyze service trends and performance data to inform decision-making and recommend improvements
• Collaborate with global Employee Services leaders, providing regional insights and contributing to the evolution of the overall People Operations model

Employee Service Manager – APAC

Analyst

• Configure and maintain SuccessFactors, the system of record, ensuring accurate system setup and functionality
• Lead technical configuration workstreams and complex system enhancements, serving as an escalation point for system-related issues
• Analyze business requirements and translate them into system solutions and configurations
• Support process mapping and system optimization initiatives
• Ensure data integrity and system accuracy through data validation, reporting, and resolution of system or data issues
• Support HRIS projects and system enhancements, including testing (UAT), deployment, and release activities
• Collaborate with IT, vendors, and stakeholders on system updates and integrations
• Maintain system documentation and support SOP updates
• Support implementation of automation and process improvement initiatives
• Utilize HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365
• Serve as a technical subject matter expert within assigned HRIS domains

Senior HRIS Analyst

• Lead Employee Services delivery across the EMEA region, ensuring high-quality execution of employee lifecycle support, inquiries, and transactions.
• Manage and develop a distributed team, fostering accountability, capability development, and a high-performing service culture.
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics.
• Execute globally defined processes and standards while ensuring appropriate regional adaptation across EMEA countries.
• Drive continuous improvement initiatives by identifying trends, inefficiencies, and opportunities to enhance service delivery.
• Ensure accurate and timely processing of employee data in SuccessFactors and strong operational discipline.
• Drive adoption and effective use of ServiceNow and other service delivery technologies.
• Partner with HRIS and technology teams to support implementation of system enhancements, automation, and digital solutions.
• Collaborate with Centers of Excellence, HR Business Partners, and compliance stakeholders.
• Ensure operations are executed in accordance with applicable labor laws, GDPR requirements, company policies, and audit standards.
• Maintain SOPs and knowledge content and leverage service data to recommend operational improvements.
• Provide regional insights and partner with global Employee Services leaders to evolve the People Operations model.

Senior Employee Service Manager, EMEA

Recruitment

• Manage the staffing/employment function and activities
• Develop and implement recruiting plans to staff open requisitions
• Manage contractual relationships with placement agencies and job boards
• Ensure consistent corporate image throughout recruiting campaigns
• Submit reports concerning hiring trends and candidate feedback
• Select, develop, and evaluate personnel to ensure efficient operation

IGT