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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead Employee Services delivery across the EMEA region, ensuring high-quality execution of employee lifecycle support, inquiries, and transactions.
- Manage and develop a distributed team, fostering accountability, capability development, and a high-performing service culture.
- Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics.
- Execute globally defined processes and standards while ensuring appropriate regional adaptation across EMEA countries.
- Drive continuous improvement initiatives by identifying trends, inefficiencies, and opportunities to enhance service delivery.
- Ensure accurate and timely processing of employee data in SuccessFactors and strong operational discipline.
- Drive adoption and effective use of ServiceNow and other service delivery technologies.
- Partner with HRIS and technology teams to support implementation of system enhancements, automation, and digital solutions.
- Collaborate with Centers of Excellence, HR Business Partners, and compliance stakeholders.
- Ensure operations are executed in accordance with applicable labor laws, GDPR requirements, company policies, and audit standards.
- Maintain SOPs and knowledge content and leverage service data to recommend operational improvements.
- Provide regional insights and partner with global Employee Services leaders to evolve the People Operations model.
Requirements
What you’ll need- 8–10+ years of HR experience, including shared services or HR operations leadership.
- Experience managing teams across multiple EMEA countries.
- Experience leading service delivery in a high-volume, process-driven environment.
- Hands-on experience with SuccessFactors and ServiceNow preferred.
- Experience managing SLAs, KPIs, and service quality metrics.
- Strong understanding of HR operations, GDPR, and regional labor law considerations.
- Experience working with Works Councils and employee representative bodies preferred.
- Experience supporting shared services transformation and technology adoption initiatives.
- Strong stakeholder management and change leadership skills.
- Proficiency in Microsoft 365, particularly Excel.
Benefits
Comp & perks- Permanent employment contract and a competitive salary.
- Private health insurance for you and your family.
- Flexible working hours, along with various initiatives that support wellbeing and work-life balance.
- Opportunity to learn and continuously improve your skills through collaboration with e-learning platforms.
- Clear career development path with well-defined growth opportunities.
- A vibrant and stimulating work environment within Class-A office space.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR operationsservice deliveryemployee lifecycle supportSLAsKPIscase qualityemployee experience metricsGDPRlabor law compliancedata processing
Soft Skills
team managementaccountabilitycapability developmentservice culturecontinuous improvementstakeholder managementchange leadershipcollaborationoperational disciplineinsight generation