iestro

Threat Intelligence Specialist

• Be the go-to data intelligence reference within Customer Success, responsible for deeply studying customer base behavior
• Analyze and cross-reference platform usability, product usage, engagement, financials, and health score data to generate strategic insights
• Monitor health indicators of the customer base, anticipating risks and opportunities to support proactive decisions across the customer journey
• Structure analyses and studies that guide CS team actions throughout the entire journey, from activation to retention and expansion
• Develop and maintain dashboards and reports that provide a clear, actionable view for CS, Enablement, Product, Sales, and Operations teams
• Analyze churn patterns and expansion opportunities within the customer base, producing strategic inputs to support area decisions and guide targeted actions across the customer journey
• Act as a bridge between data and strategy, ensuring team decisions are always guided by analytical intelligence

Senior Customer Success Intelligence Analyst

Account Manager

• Manage strategic partnerships, ensuring product success and high performance;
• Prospect new channels, identify business opportunities, and expand our partner network;
• Activate, engage, and support partners to help them achieve their commercial goals;
• Create and implement channel-specific demand generation strategies;
• Monitor the partnerships funnel and use CRM tools to optimize the process;
• Prepare management reports and analyze performance indicators to inform decision-making.

Partnerships Executive (Mid-level)

Payroll

• Lead training, onboarding and guidance processes so clients can operate the solution autonomously and efficiently
• Deliver remote training sessions to enable users to operate payroll procedures
• Map clients' HR/payroll processes and recommend best practices for system usage
• Support clients during the training period, ensuring correct system configuration and use
• Produce support materials (guides, manuals, FAQs) for user training
• Provide consultative support to clients, answering questions related to payroll routines
• Ensure alignment between clients' processes and the implemented system

Payroll Implementation Analyst, Mid-level

• Conduct client training, enablement, and onboarding processes
• Deliver remote training to enable users to operate the payroll processes/system
• Map clients' HR/personnel and payroll processes and recommend best practices
• Support and monitor clients throughout the training period
• Produce support materials (guides, manuals, FAQs)
• Provide consultative support to clients
• Ensure clients' processes are aligned with the implemented system

Payroll Implementation Analyst – Junior

Security Engineer

• Coordenar iniciativas técnicas e operacionais de segurança
• Liderar profissionais da área e atuar de forma próxima com times de engenharia, produto, dados e infraestrutura cloud
• Liderar e desenvolver o time de segurança cibernética, realizando 1:1, feedbacks contínuos, PDI e acompanhamento de performance
• Apoiar no processo de controle de orçamento da área
• Garantir o bom funcionamento da operação de segurança e priorização adequada das iniciativas
• Ajudar a promover cultura de segurança dentro da empresa
• Coordenar projetos garantindo o correto planejamento, execução, acompanhamento de métricas e comunicação eficaz com as demais áreas em iniciativas relacionadas a: Identity and Access Management (IAM), Mobile Device Management (MDM), Endpoint Security, Cloud Security (ambiente multicloud), Vulnerability Management, SOC / Detection & Response, Red Team / Offensive Security, Governança, Risco e Compliance (GRC)

Senior Customer Success Intelligence Analyst

Partnerships Executive (Mid-level)

Payroll Implementation Analyst, Mid-level

Payroll Implementation Analyst – Junior

Coordenador de Segurança Cibernética