ID Plans

General

• Independently travel to commercial properties to capture data
• Use 3D cameras, laser measurement tools, and specialized software for documentation
• Gather data, take measurements, and ensure accuracy in data input
• Communicate with property managers for access information
• Reach out to Regional Manager, trainers, mentors, and peers when needed

Field Data Specialist – Travel Position

Customer Success Manager

• Partner with Account Executives and Account Managers to guide clients through the implementation and adoption process.
• Establish and maintain trusted relationships with key stakeholders within client organizations.
• Evaluate and understand client business goals to ensure product alignment and long-term success.
• Provide proactive client support, addressing inquiries, troubleshooting issues, and ensuring prompt resolution.
• Host training sessions, webinars, and product demonstrations to drive user adoption and engagement.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and performance outcomes.
• Serve as the client advocate internally, representing their needs and feedback to cross-functional teams.
• Collaborate with internal departments—including Product Managers, Sales, and Operations—to enhance client experience and outcomes.
• Develop educational materials and client resources to support onboarding and continued usage.
• Support initiatives to improve client retention, satisfaction, and Net Promoter Scores (NPS).

Client Success Manager

QA Engineer

• Uphold project quality standards by reviewing completed projects for defects and quality of work
• Communicate with field team members to assist in completing projects accurately and efficiently
• Act as a liaison between the Quality Assurance Manager, Corporate Office, and Field Data Specialists
• Review projects for accuracy and submit to the final review team
• Meet project deadlines and production expectations
• Respond in a timely manner to requests and questions from all parties
• Participate in coaching, training, and onboarding of new hires
• Complete and submit HR paperwork accurately and timely
• Other tasks as assigned

QA Specialist

• Use your tech skills through laser measuring and 3D cameras to gather commercial property data
• Explore new places while putting your skills and attention to detail to the test.
• Perform quality assurance on the data post-training.
• Meet travel and project deadlines, prioritize tasks, and follow instructions without oversight to meet goals.
• Find solutions to unexpected issues while traveling and performing data entry.

Field Data Specialist – Travel Position

Client Success Manager

QA Specialist

Field Data Specialist, Quality Assurance