Client Success Manager

ID Plans

Client Success Manager ensuring client satisfaction and product adoption for SaaS solutions. Collaborating with cross-functional teams to enhance client experience in a remote setting.

Posted 6/14/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Account Executives and Account Managers to guide clients through the implementation and adoption process.
Establish and maintain trusted relationships with key stakeholders within client organizations.
Evaluate and understand client business goals to ensure product alignment and long-term success.
Provide proactive client support, addressing inquiries, troubleshooting issues, and ensuring prompt resolution.
Host training sessions, webinars, and product demonstrations to drive user adoption and engagement.
Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and performance outcomes.
Serve as the client advocate internally, representing their needs and feedback to cross-functional teams.
Collaborate with internal departments—including Product Managers, Sales, and Operations—to enhance client experience and outcomes.
Develop educational materials and client resources to support onboarding and continued usage.
Support initiatives to improve client retention, satisfaction, and Net Promoter Scores (NPS).

Requirements

What you’ll need

Minimum of 3 years of experience in SaaS or enterprise software customer success, account management, or client services.
Demonstrated proficiency with CRM systems (e.g., Salesforce, HubSpot).
Experience using Conversational Intelligence tools (e.g., Gong, Chorus, or SalesLoft).
Proven ability to communicate Return on Investment (ROI) and demonstrate value through measurable outcomes.
Exceptional verbal, written, and presentation skills.
Strong analytical and problem-solving abilities with attention to detail.
Ability to collaborate effectively across teams and organizational levels.

Benefits

Comp & perks

Competitive salary
Comprehensive health, dental, and vision insurance
401(k) plan with matching contributions
Paid time off and flexible scheduling
Remote work environment with opportunities for travel as needed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaScustomer successaccount managementclient servicesCRM systemsConversational Intelligence toolsReturn on Investment (ROI)analytical skillsproblem-solving

Soft Skills

communication skillsverbal skillswritten skillspresentation skillsattention to detailcollaboration