ID.me

Security Engineer

• Implement, manage, and improve CloudFlare capabilities (WAF, VPN, DNS, etc.) via Terraform, Github, and Github Actions
• Implement security solutions in GCP via Terraform and Python and JavaScript coding
• Implement CloudFlare Workers via requisite coding languages
• Integrate solutions with Okta, and support triage and troubleshooting
• Build integrations with Google SecOPs SIEM and define queries as needed
• Build integrations with ConductorOne IGA solution, including workflow and policy implementation within the tool
• Improve GCP and AWS security posture via hands-on skills and scripting with CSP API layers
• Leverage deep Jira knowledge to define and deliver Sprints with Scrum Master and Product Owner
• Continuously improve Change Management processes, guidelines, and documentation across security tools/services
• Measure and report on reliability, efficiency, and compliance of security tool/service operations
• Ensure security controls are optimized for ease of use by both security operators and end users
• Dig deep into complex problems and find an appropriate path forward
• Maintain cross-team and cross-functional relationships necessary for the team’s success
• Define standards and best practices for the team and the security organization
• Participate in an on-call rotation

Staff Security Engineer

Customer Success Manager

• Analyze product performance data at the customer level to identify trends or potential issues and drive optimization of integrations
• Train customers on ID.me best practices and requirements to achieve optimal results
• Identify and pursue opportunities for account expansion by understanding customer needs and aligning them with relevant offerings
• Collaborate with sales and marketing to drive growth within the community customer base
• Analyze and understand Key Performance Indicator metrics to drive improvements and desired results
• Establish and nurture strong, multi-threaded relationships with key stakeholders within community customer organizations
• Understand unique customer needs and provide tailored solutions and support
• Proactively engage with customers to ensure timely renewals and identify upsell or cross-sell opportunities
• Act as primary point of contact for Book of Communities customers and promptly address concerns
• Collaborate with internal teams to ensure effective feedback loops and deliver on customer expectations
• Provide regular updates to internal stakeholders on account status, growth opportunities, and risks
• Stay informed about product developments and updates and communicate new features to customers
• Coordinate and manage migrations to new product versions, minimizing disruption to customer operations
• Serve as Subject Matter Expert on product functionality and adoption best practices

Customer Success Manager, Communities

• Implement, manage, and improve CloudFlare capabilities (WAF, VPN, DNS, etc.) via Terraform, Github, and Github Actions
• Implement security solutions in GCP via Terraform and Python and JavaScript coding
• Implement CloudFlare Workers via requisite coding languages
• Integrate solutions with Okta, and support triage and troubleshooting
• Build integrations with Google SecOPs SIEM and define queries as needed
• Build integrations with ConductorOne IGA solution, including workflow and policy implementation within the tool
• Improve GCP and AWS security posture via hands-on skills and scripting with CSP APIs
• Leverage Jira to define and deliver Sprints with Scrum Master and Product Owner and handle tickets within SLAs
• Continuously improve Change Management processes, guidelines, and documentation across security tools/services
• Measure and report on reliability, efficiency, and compliance of security tool/service operations
• Ensure security controls are optimized for ease of use by security operators and end users
• Resolve complex problems with unclear approaches or high execution risk
• Maintain essential cross-team and cross-functional relationships
• Define standards and best practices for the team and the security organization
• Participate in an on-call rotation

Marketing

• Own the development and execution of GTM plans for product launches, feature rollouts, and strategic initiatives
• Start with business objectives and insights, define strategic marketing plans that define value propositions and key messaging, and lead the development of campaigns
• Collaborate with Product, Analytics, Growth, and Comms to ensure initiatives are timed, messaged, and measured for maximum impact
• Craft and evolve positioning and messaging frameworks tailored to target audiences, products, and use cases
• Build full-funnel marketing plans across paid, owned, earned, and lifecycle channels designed to drive business outcomes
• Translate insights into clear briefs for creative, lifecycle, and media teams, setting a high bar for execution
• Ensure campaigns are strategically aligned, on-brand, and performance-driven
• Align initiative KPIs to top-level Marketing KPIs to drive adoption, engagement, conversion, and trust; partner with analytics to track and optimize
• Translate brand goals into actionable marketing tactics and measurable results; lead post-campaign analysis to surface insights
• Apply ID.me’s brand positioning and voice with consistency across all marketing efforts and support brand health measurement
• Bridge long-term brand strategy with day-to-day marketing execution
• Partner with internal and agency teams to execute creative and media strategies and help develop internal playbooks that drive consistency

Integrated Marketing Manager

Operations

• Create a world-class fraud investigations and operations team that is on the leading edge of fraud detection and prevention
• Develop and implement a scalable organizational structure to efficiently investigate suspected fraud cases, deliver reports on key fraud trends, and optimize company-wide fraud processes
• Design fraud prevention strategies that leverage advanced analytics, real-time monitoring, and digital forensics to safeguard our member network
• Lead, mentor, and grow a high-performing fraud team in a dynamic, fast-paced environment
• Collaborate closely with Product, Engineering, Data Science, Sales, and other key internal teams to embed fraud prevention measures into products and services
• Oversee and manage complex fraud investigations and escalations, ensuring rapid remediation and continuous process improvements
• Drive root cause analysis initiatives to identify opportunities to detect and prevent fraudulent access and reduce false positives
• Utilize specialized cyber-crime investigation techniques, including digital forensics and threat intelligence, to stay ahead of emerging risks
• Build strong, collaborative relationships with external partners, agencies, and law enforcement to exchange insights and best practices in fraud prevention
• Build robust reporting and analyze fraud-related data to produce actionable insights and performance metrics for senior management reporting
• Evaluate new and existing vendors to support fraud detection and investigations

Director, Fraud Operations

Customer Support

• Conduct inbound video verification calls with members, ensuring a friendly and professional experience
• Verify member identities across multiple communities by requesting and validating required documentation
• Address member inquiries and concerns related to the verification process
• Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
• Embrace and implement the tactics and techniques provided by leadership during coaching and training sessions to achieve goals
• Adhere to the company's Quality Assurance program and associated policies
• Collaborate with team leads and management to enhance the verification process
• Stay updated on company policies, procedures, and industry regulations

Member Support Representative II – Verifications

Sales Development Rep

• Identify new sales prospects and grow qualified lead pipeline for public-sector accounts
• Coordinate outbound prospecting including researching accounts and identifying key players to build prospect lists
• Develop, coordinate, and execute multi-target, multi-touch email and calling campaigns that generate interest and new leads
• Create and maintain playbooks to identify key personas in target markets
• Qualify new leads and set meetings for Account Executives after leads are qualified
• Develop and maintain daily outreach plans to maximize touch points, including pre-call planning, adhering to metrics, and customizing scripts
• Articulate ID.me products, features, and benefits over the phone and via email to match target segment business priorities
• Build trusted relationships with prospects and become a trusted resource
• Track prospect interaction in Salesforce to ensure efficient lead management and summarize feedback
• Deliver individual daily/weekly activity volume, sales goals, and opportunity production

Sales Development Representative - Public Sector

IT Support

• Architect, develop, and maintain endpoint management and configuration systems, including modern device management platforms such as Jamf, Intune, and MaaS360.
• Build and maintain reusable automation tools and frameworks using scripting and programming languages such as Bash, PowerShell, Python, or Go.
• Design and implement solutions for software packaging, deployment, and version control using Git and CI/CD pipelines.
• Develop compliance and configuration baselines for Windows and macOS systems and ensure enforcement through policy-based mechanisms (e.g., MDM, scripts).
• Collaborate with Security, GRC, and Engineering teams to enforce secure configurations and remediate vulnerabilities across endpoint fleets.
• Evaluate, recommend, and integrate new technologies and tools to streamline device provisioning, configuration, and lifecycle management.
• Serve as an escalation point for complex issues affecting endpoint systems and software distribution.
• Maintain technical documentation, runbooks, and architectural diagrams.
• Drive incident response and root cause analysis for endpoint-related issues.
• Lead cross-functional initiatives that advance the security, scalability, and observability of our endpoint ecosystem.
• Serve as a technical lead and mentor to other engineers and administrators within the IT team.

Principal IT Engineer, Endpoints

Events

• Support a welcoming, functional, and community-driven office environment at ID.me’s Mclean, VA headquarters
• Assist the Senior Office Manager with daily operations and workplace experience needs
• Support office supply and inventory management (kitchen, equipment, event supplies)
• Receive and distribute mail, packages, and deliveries and prepare/manage outgoing shipments
• Maintain organization and cleanliness of shared spaces, breakrooms, and supply areas
• Serve as backup for visitor check-ins and general front desk support
• Coordinate minor maintenance requests and building-related needs
• Participate in facility-related projects such as workstation moves or office reconfiguration
• Lead execution of in-office employee events (birthdays, holiday celebrations, employee appreciation)
• Coordinate logistics for event setup, catering, supplies, décor, and cleanup
• Manage day-of-event execution including AV, signage, and scheduling
• Maintain organized inventory of event-related materials and reusable decor
• Support offsite or large-scale events in collaboration with PX and the Senior Office Manager
• Attend monthly planning meetings with People Experience and liaise with IT, security, and external vendors

Events Coordinator

Business Intelligence Analyst

• Work collaboratively with the Member and Product Operations teams to define and analyze metrics to track the success of the overall business with a primary focus on member experience, service levels, and cross-functional business performance
• Improve business understanding of our members, our products, and our profitability through data analysis, data visualization, and storytelling techniques
• Drive cross-functional and enterprise-wide solutions, providing thought leadership within and beyond working group
• Convey business insights derived from analysis and dashboards to influence decisions/outcomes by senior leadership
• Design dashboards to monitor KPIs and business metrics in a readable and digestible format that allows quick insights into performance
• Frame business problems in analytical language and converting business requirements into datasets, analyses, models, and dashboards
• Interpret data with business context to discover patterns and identify trends that support growth and increase efficiencies, implementing enhancements to address control gaps
• Build and automate tools to surface key data to stakeholders across a broad range of data literacy levels
• Provide ad hoc analysis as needed across a diverse set of teams and needs to support existing customers, future sales, and strategic business decisions
• Work cross-functionally with the Data Engineering, Analytics Engineering and Data Science teams

Senior Business Insights Analyst

• Conduct inbound video verification calls with members, ensuring a friendly and professional experience
• Verify member identities across multiple communities by requesting and validating required documentation
• Address member inquiries and concerns related to the verification process
• Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
• Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals
• Adhere to the companies Quality Assurance program and the associated policies
• Collaborate with team leads and management to enhance the verification process
• Stay updated on company policies, procedures, and industry regulations
• Deliver outstanding customer service and guide members through the verification process via video calls

Analytics Engineer

• Support our data infrastructure which includes Snowflake, dbt, Tableau, Looker, and GCP services
• Educate the organization on analytical approaches to drive business decisions
• Research, design, and implement best practices in managing data platforms
• Partner with data analysts, engineers, and scientists to build reusable data infrastructure, analytics, dashboards, and models
• Lead transformational efforts to build a data driven culture at ID.me by enabling data self-service
• Provide technical guidance, mentorship, coaching and/or training to data analysts

Senior Analytics Engineer

Full-stack Engineer

• ID.me is looking for a Staff Software Development Engineer (Fullstack) - Developer Portal Team responsible for managing the business onboarding Lifecycle, Policies, Analytics, and Billing
• Design, build and maintain, implement efficient, interactive, and responsive user interfaces for our customers
• Consistently deliver complex features without oversight and provide oversight to other team members on their deliverables
• Guide team members, product managers, and stakeholders to solve the right problems and build the best solutions for customer needs
• Effectively switch gears between maintaining and refactoring old code and writing newer and more modern services
• Solve complex technical problems with varying degrees of ambiguity
• Act as a mentor to junior developers through code reviews and document critiques, and actively participate in cross-team knowledge-sharing forums
• Translate UX/UI design wireframes to actual code to bridge the gap between graphic design and technical implementation
• Define how the application looks and how it works, optimizing for scalability, maintainability, and speed
• Proven ownership of shipping features end to end including automated test coverage, observability, monitoring, and documentation

Staff Security Engineer

Customer Success Manager, Communities

Staff Security Engineer

Integrated Marketing Manager

Director, Fraud Operations

Member Support Representative II – Verifications

Sales Development Representative - Public Sector

Principal IT Engineer, Endpoints

Events Coordinator

Senior Business Insights Analyst

Member Support Representative II – Verifications

Senior Analytics Engineer

Staff Software Engineer - Developer Portal