Technical Customer Success Manager, Digital Identity & Authentication
Incognia
Cyber SecuritySQL
Director, Fraud Operations
ID.me
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $169,000 - $220,000 per year
Job Level
Lead
About the role
- Create a world-class fraud investigations and operations team that is on the leading edge of fraud detection and prevention
- Develop and implement a scalable organizational structure to efficiently investigate suspected fraud cases, deliver reports on key fraud trends, and optimize company-wide fraud processes
- Design fraud prevention strategies that leverage advanced analytics, real-time monitoring, and digital forensics to safeguard our member network
- Lead, mentor, and grow a high-performing fraud team in a dynamic, fast-paced environment
- Collaborate closely with Product, Engineering, Data Science, Sales, and other key internal teams to embed fraud prevention measures into products and services
- Oversee and manage complex fraud investigations and escalations, ensuring rapid remediation and continuous process improvements
- Drive root cause analysis initiatives to identify opportunities to detect and prevent fraudulent access and reduce false positives
- Utilize specialized cyber-crime investigation techniques, including digital forensics and threat intelligence, to stay ahead of emerging risks
- Build strong, collaborative relationships with external partners, agencies, and law enforcement to exchange insights and best practices in fraud prevention
- Build robust reporting and analyze fraud-related data to produce actionable insights and performance metrics for senior management reporting
- Evaluate new and existing vendors to support fraud detection and investigations
Requirements
- 3+ years of leadership experience supervising and mentoring investigative, analytics or operations teams
- 8+ years of hands-on experience in fraud prevention, investigations, or related cyber-crime environments
- BS/BA degree in Computer Science, Statistics, Mathematics, Engineering, or a related quantitative discipline
- Outstanding communication skills
- Meticulous and analytical mindset
- Ability to thrive under tight deadlines
- Comfortable with ambiguity and adept at influencing senior stakeholders
- Excellence in operations and project management
- Attention to detail and a passion for delivering best-in-class fraud detection, prevention, and investigations
- Experience in high-pressure, fast-paced environments, ideally with a background in law enforcement or cyber investigations (preferred)
- Excellent analytical and problem-solving skills (preferred)
- Exceptional verbal and written communication skills (preferred)
- Strong project management capabilities with track record of delivering on tight deadlines (preferred)
- Adaptable, innovative, comfortable working in rapidly changing, ambiguous environments (preferred)
- Experience at a fast-paced startup and within the identity fraud space (preferred)
